Hello, I have forwarded the info into support, PM me this info and i will reply once i hear back.
Purchased Special Ancient Pack (10 Ancient Shards, 300k coins, 500 gems) and got nothing. Game name is Sharakari. Player ID is um27419976 | 26954204. Bank account has been charged. Thanks for the help.
Same problem, i purchased four pack string for the x10 leg shards pull and did not receive any items from the fourth. Sent in tickets and all evidences of purchases in game plus all the receipts from play google that charged me from the purchases. Support Olena kept mentioning about the first and third purchases and not a thing from the fourth which costed $69.99 for 20 blue, 12 purple, and 4 orange shards. Still sending in tickets but getting ignored. This is completely bullshit!!!!