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Purchase not received

Purchase not received

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Nov 29, 2019, 21:0811/29/19
0

Purchase not received

Hello.


I purchased the limited time armor set, can't recall the name now (the legendary set) loading circle just kept circling until I exited the game and nothing. Pleased advise. 
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637
Comments
17
Comments
Nov 30, 2019, 00:4011/30/19
05/13/19
932
Driggers said:

Hello.


I purchased the limited time armor set, can't recall the name now (the legendary set) loading circle just kept circling until I exited the game and nothing. Pleased advise. 
Hello, PM me your in game id and a link to this post, i will see what i can find out.
Dec 1, 2019, 13:1312/01/19
11/29/19
1
I bought the ancient shard pack 10 ancient shards, gems  for 9.99 turned dark with spinning circle for 2 min till I back out and started it again but did not receive items 
Dec 1, 2019, 13:5612/01/19
Dec 1, 2019, 16:02(edited)
1

Exact same thing happened to me just now for the same pack as OBEYME.  I looked into my Google purchase history and I was definitely charged, the game just took the money and did not deliver.


Edit: not sure if the mods saw this, but two hours later just got the goods in mail.  Much thanks.
Dec 1, 2019, 15:5712/01/19
11/13/19
1

Purchased Special Ancient Pack (10 Ancient Shards, 300k coins, 500 gems) and got nothing. Game name is Sharakari. Player ID is um27419976 | 26954204. Bank account has been charged. Thanks for the help.

Dec 1, 2019, 16:5712/01/19
05/13/19
932
softballkid4 said:

Purchased Special Ancient Pack (10 Ancient Shards, 300k coins, 500 gems) and got nothing. Game name is Sharakari. Player ID is um27419976 | 26954204. Bank account has been charged. Thanks for the help.

Hello, I have forwarded the info into support, PM me this info and i will reply once i hear back.
Dec 1, 2019, 21:3212/01/19
Dec 2, 2019, 06:09(edited)
11/13/19
1

I have the same problem 7sins89 um27881612 | 27409445.

Got the pack, game got stuck with the loading circle, did not get my purchase after. I do hope this will get fixed soon.


Update

The items were sent to my inbox a few minutes ago. 

Dec 2, 2019, 04:4412/02/19
10/31/19
2

I just purchased the special ancient pack  and did not recieve it. My user id is um26096263 | 25646779

Dec 2, 2019, 13:5412/02/19
10/31/19
2
brandonburt7 said:

I just purchased the special ancient pack  and did not recieve it. My user id is um26096263 | 25646779

I just recieved them this morning thank you. 
Dec 2, 2019, 16:4012/02/19
05/13/19
932
brandonburt7 said:

brandonburt7 said:

I just purchased the special ancient pack  and did not recieve it. My user id is um26096263 | 25646779

I just recieved them this morning thank you. 
Nice!
Dec 3, 2019, 16:2712/03/19
1

Same just bought a 4000k silver pack. Account has been charged, silver has not been received. User: Exodiam um29437386 | 28940434

Dec 3, 2019, 19:5812/03/19
12/03/19
1
I had the same issue. I payed for a promo pack of gems, i think that war about 2.140 gems, that costs me 10,49€. My gameID is UM30044696 | 29526681. Thanks for the supply.
Dec 4, 2019, 01:2812/04/19
1
Same here. I also bought the 4000k silver pack and still haven’t received it. User: Mr Nooodle
Dec 4, 2019, 02:2712/04/19
05/13/19
932
Mr Nooodle said:

Same here. I also bought the 4000k silver pack and still haven’t received it. User: Mr Nooodle
Hello, PM me your in game id UMXXXXX|XXXXXX and a link to this post. I will see what i can find out.
Dec 4, 2019, 17:3512/04/19
12/04/19
1

Same issue game froze during purchase, payment was completed but i did not recieve anything


Dec 4, 2019, 21:4812/04/19
05/13/19
932
pimhillebrand said:

Same issue game froze during purchase, payment was completed but i did not recieve anything


Hello, PM me your in game id and a link to this post.
Dec 7, 2019, 00:3112/07/19
12/06/19
6

I just purchased the Bonus offer pack but didn't receive it. Here's my ID um12322907 | 12144846

Nov 2, 2022, 01:2211/02/22
10/01/22
1

Same problem, i purchased four pack string for the x10 leg shards pull and did not receive any items from the fourth. Sent in tickets and all evidences of purchases in game plus all the receipts from play google that charged me from the purchases. Support Olena kept mentioning about the first and third purchases and not a thing from the fourth which costed $69.99 for 20 blue, 12 purple, and 4 orange shards. Still sending in tickets but getting ignored. This is completely bullshit!!!!