Purchase not in my account

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Purchase not in my account

Aug 8, 2019, 14:3708/08/19

Purchase not in my account

My purchase of the lv 30 character Crystal's pack was taken away with the new patch and I didn't get to use it. Purchased on 8/7/19 in the PM hours between 10 and 11. Please help I have spent alot of money on here and the pack was 100 dollars. I was looking forward to using it today.

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