Unable to cancel raid pass

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Unable to cancel raid pass

Jun 5, 2019, 16:2706/05/19

03/12/19

Unable to cancel raid pass

I have (as it says in the shop under raid passes) conected to google play looked under account (and everywhere else),. no reference to my £9.99 charge that will be coming in June so no way to cancel there.

I have just spent 2 hours (over 2!) on with google support they say it is an in app purchase and not listed as a subscription so they can not cancel so i need to talk to you.

Not very happy about this.

That gives you about two weeks to sort this or to tell me how to sort this before i delete this game and my google play account (as i see it only way i will be able to stop the next payment).

Comments

Ijwilliams

Jun 7, 2019, 11:0006/07/19

03/12/19

Actually had a response to my ticket (shock)

and strangely i log ito my google play and magically raid pass is now listed under my subscriptions so i was actually able to cancel it.

So either i and google support who i spent a couple hours (over 2) connected with on wednesday while they had screen sharing up missed this being exactley where it was supposed to be or it has since been added.

I'm guessing this is why i actually got a response (after plarium added it) would of been nice of them to just say sorry it is now listed as a subscriptionn ad you can cancel instead of the lines of standard drivel they just sent me.

VikNocturnis

Jun 30, 2019, 22:3806/30/19

05/29/19

I’m having the same issue. I can’t find the option to cancel the subscription anywhere. Can you tell me where it’s supposed to be? Thanks!

Sezzy

Jul 1, 2019, 05:3107/01/19

02/15/19

2726

VikNocturnis said:

I’m having the same issue. I can’t find the option to cancel the subscription anywhere. Can you tell me where it’s supposed to be? Thanks!

Are you usen IOS or Android?

tp9658

Jul 20, 2019, 10:2107/20/19

06/06/19

Iam using ios can u tell me?

ENigmaOfCHaos

Jul 25, 2019, 12:3207/25/19

04/22/19

I too can not find the raid pass cancellation on Android, HELP Please

Deleted

Aug 8, 2019, 03:0608/08/19

I am iOS user and I can not locate where to cancel my raid pass

allgoodlonnie

Aug 13, 2019, 21:3108/13/19

04/03/19

The VikNocturnis said:

I’m having the same issue. I can’t find the option to cancel the subscription anywhere. Can you tell me where it’s supposed to be? Thanks!

allgoodlonnie

Aug 13, 2019, 21:3408/13/19

04/03/19

0syriss said:

I am iOS user and I can not locate where to cancel my raid pass

Through your ITunes account/ account name at bottom then subscriptions

allgoodlonnie

Aug 13, 2019, 21:3508/13/19

04/03/19

allgoodlonnie said: through your iTunes account, under your account name then subscriptions

The VikNocturnis said:

I’m having the same issue. I can’t find the option to cancel the subscription anywhere. Can you tell me where it’s supposed to be? Thanks!

MorganLatte

Jul 5, 2020, 12:2307/05/20

Jul 5, 2020, 12:26(edited)

05/12/19

Same Problem. Im on IOS. Subscriptions from other Apps show up, so its not a Problem with my Phone or Apple Account. Raid doesnt show up. Since Im unable to cancel the pass from inside the app im fucked. The Support doesnt respond either.

How is this Even legal?

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You cannot post comments.","title":"Unable to cancel raid pass","authorRole":"","contentDraftJs":"","contentHtml":"<p>I have (as it says in the shop under raid passes) conected to google play looked under account (and everywhere else),. no reference to my £9.99 charge that will be coming in June so no way to cancel there.</p><br><p>I have just spent 2 hours (over 2!) on with google support they say it is an in app purchase and not listed as a subscription so they can not cancel so i need to talk to you.</p><p>Not very happy about this.</p>That gives you about two weeks to sort this or to tell me how to sort this before i delete this game and my google play account (as i see it only way i will be able to stop the next payment).<br>","createdDate":"1559752020000","folderId":"679","id":"132275","authorId":"8010875","authorRegistered":"1552417537203","authorName":"Ijwilliams","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1750.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2219","commentsCount":"10","likesCount":"0","authorCommentsCount":"7","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/679_payment-issues/132275_unable-to-cancel-raid-pass/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/8010875/","commentUrl":"/forum/en/comment/topic_616109/"},"strings":{"userRole":"","userId":"8010875","contentDraftJs":"","contentHtml":"<p>Actually had a response to my ticket (shock)</p><p>and strangely i log ito my google play and magically raid pass is now listed under my subscriptions so i was actually able to cancel it.</p><p>So either i and google support who i spent a couple hours (over 2) connected with on wednesday while they had screen sharing up missed this being exactley where it was supposed to be or it has since been added.</p>I'm guessing this is why i actually got a response (after plarium added it) would of been nice of them to just say sorry it is now listed as a subscriptionn ad you can cancel instead of the lines of standard drivel they just sent me.<br>","userRegistered":"1552417537203","userCommentsCount":"7","userName":"Ijwilliams","createdDate":"1559905240813","editedDate":"0","id":"616109","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1750.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"616109","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8411145/","commentUrl":"/forum/en/comment/topic_628917/"},"strings":{"userRole":"","userId":"8411145","contentDraftJs":"","contentHtml":"I’m having the same issue.  I can’t find the option to cancel the subscription anywhere.  Can you tell me where it’s supposed to be?  Thanks!","userRegistered":"1559150851417","userCommentsCount":"1","userName":"VikNocturnis","createdDate":"1561934304033","editedDate":"0","id":"628917","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/710.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"628917","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_629031/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>VikNocturnis said:</p><br><blockquote>I’m having the same issue.  I can’t find the option to cancel the subscription anywhere.  Can you tell me where it’s supposed to be?  Thanks!</blockquote><p>Hi <br></p>Are you usen IOS or Android?<br>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1561959112677","editedDate":"0","id":"629031","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"629031","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8387077/","commentUrl":"/forum/en/comment/topic_642667/"},"strings":{"userRole":"","userId":"8387077","contentDraftJs":"","contentHtml":"Iam using ios can u tell me?","userRegistered":"1559837237997","userCommentsCount":"1","userName":"tp9658","createdDate":"1563618086427","editedDate":"0","id":"642667","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"642667","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8543909/","commentUrl":"/forum/en/comment/topic_646381/"},"strings":{"userRole":"","userId":"8543909","contentDraftJs":"","contentHtml":"I too can not find the raid pass cancellation on Android, HELP Please","userRegistered":"1555916482387","userCommentsCount":"1","userName":"ENigmaOfCHaos","createdDate":"1564057964557","editedDate":"0","id":"646381","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"646381","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8579056/","commentUrl":"/forum/en/comment/topic_651659/"},"strings":{"userRole":"","userId":"8579056","contentDraftJs":"","contentHtml":"I am iOS user and I can not locate where to cancel my raid pass ","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1565233610957","editedDate":"0","id":"651659","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"651659","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8623545/","commentUrl":"/forum/en/comment/topic_658165/"},"strings":{"userRole":"","userId":"8623545","contentDraftJs":"","contentHtml":"<div class=\"user-name\">The VikNocturnis said:</div><br><blockquote>I’m having the same issue.  I can’t find the option to cancel the subscription anywhere.  Can you tell me where it’s supposed to be?  Thanks!</blockquote><br>","userRegistered":"1554307372757","userCommentsCount":"3","userName":"allgoodlonnie","createdDate":"1565731876917","editedDate":"0","id":"658165","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"658165","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8623545/","commentUrl":"/forum/en/comment/topic_658169/"},"strings":{"userRole":"","userId":"8623545","contentDraftJs":"","contentHtml":"<p>0syriss said:</p><br><blockquote>I am iOS user and I can not locate where to cancel my raid pass </blockquote><p>Through your ITunes account/ account name at bottom then subscriptions </p><br>","userRegistered":"1554307372757","userCommentsCount":"3","userName":"allgoodlonnie","createdDate":"1565732067080","editedDate":"0","id":"658169","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"658169","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8623545/","commentUrl":"/forum/en/comment/topic_658172/"},"strings":{"userRole":"","userId":"8623545","contentDraftJs":"","contentHtml":"<div class=\"user-name\">allgoodlonnie said: through your iTunes account, under your account name then subscriptions </div><br><blockquote><div class=\"user-name\">The VikNocturnis said:</div><br><blockquote>I’m having the same issue.  I can’t find the option to cancel the subscription anywhere.  Can you tell me where it’s supposed to be?  Thanks!</blockquote><br></blockquote><br>","userRegistered":"1554307372757","userCommentsCount":"3","userName":"allgoodlonnie","createdDate":"1565732144830","editedDate":"0","id":"658172","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"658172","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8563700/","commentUrl":"/forum/en/comment/topic_795615/"},"strings":{"userRole":"","userId":"8563700","contentDraftJs":"","contentHtml":"<p>Same Problem. Im on IOS. Subscriptions from other Apps show up, so its not a Problem with my Phone or Apple Account. Raid doesnt show up. Since Im unable to cancel the pass from inside the app im fucked. The Support doesnt respond either. </p>How is this Even legal?","userRegistered":"1557685127593","userCommentsCount":"5","userName":"MorganLatte","createdDate":"1593951803767","editedDate":"1593951990023","id":"795615","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1910.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"795615","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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 Thanks!","userRegistered":"1559150851417","userCommentsCount":"1","userName":"VikNocturnis","createdDate":"1561934304033","editedDate":"0","id":"628917","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/710.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"628917","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7197484/","commentUrl":"/forum/en/comment/topic_629031/"},"strings":{"userRole":"","userId":"7197484","contentDraftJs":"","contentHtml":"<p>VikNocturnis said:</p><br><blockquote>I’m having the same issue.  I can’t find the option to cancel the subscription anywhere.  Can you tell me where it’s supposed to be?  Thanks!</blockquote><p>Hi <br></p>Are you usen IOS or Android?<br>","userRegistered":"1550208367437","userCommentsCount":"2726","userName":"Sezzy","createdDate":"1561959112677","editedDate":"0","id":"629031","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/1.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"629031","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8387077/","commentUrl":"/forum/en/comment/topic_642667/"},"strings":{"userRole":"","userId":"8387077","contentDraftJs":"","contentHtml":"Iam using ios can u tell me?","userRegistered":"1559837237997","userCommentsCount":"1","userName":"tp9658","createdDate":"1563618086427","editedDate":"0","id":"642667","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/23.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"642667","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8543909/","commentUrl":"/forum/en/comment/topic_646381/"},"strings":{"userRole":"","userId":"8543909","contentDraftJs":"","contentHtml":"I too can not find the raid pass cancellation on Android, HELP Please","userRegistered":"1555916482387","userCommentsCount":"1","userName":"ENigmaOfCHaos","createdDate":"1564057964557","editedDate":"0","id":"646381","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"646381","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8579056/","commentUrl":"/forum/en/comment/topic_651659/"},"strings":{"userRole":"","userId":"8579056","contentDraftJs":"","contentHtml":"I am iOS user and I can not locate where to cancel my raid pass ","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1565233610957","editedDate":"0","id":"651659","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"651659","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8623545/","commentUrl":"/forum/en/comment/topic_658165/"},"strings":{"userRole":"","userId":"8623545","contentDraftJs":"","contentHtml":"<div class=\"user-name\">The VikNocturnis said:</div><br><blockquote>I’m having the same issue.  I can’t find the option to cancel the subscription anywhere.  Can you tell me where it’s supposed to be?  Thanks!</blockquote><br>","userRegistered":"1554307372757","userCommentsCount":"3","userName":"allgoodlonnie","createdDate":"1565731876917","editedDate":"0","id":"658165","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"658165","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8623545/","commentUrl":"/forum/en/comment/topic_658169/"},"strings":{"userRole":"","userId":"8623545","contentDraftJs":"","contentHtml":"<p>0syriss said:</p><br><blockquote>I am iOS user and I can not locate where to cancel my raid pass </blockquote><p>Through your ITunes account/ account name at bottom then subscriptions </p><br>","userRegistered":"1554307372757","userCommentsCount":"3","userName":"allgoodlonnie","createdDate":"1565732067080","editedDate":"0","id":"658169","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"658169","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8623545/","commentUrl":"/forum/en/comment/topic_658172/"},"strings":{"userRole":"","userId":"8623545","contentDraftJs":"","contentHtml":"<div class=\"user-name\">allgoodlonnie said: through your iTunes account, under your account name then subscriptions </div><br><blockquote><div class=\"user-name\">The VikNocturnis said:</div><br><blockquote>I’m having the same issue.  I can’t find the option to cancel the subscription anywhere.  Can you tell me where it’s supposed to be?  Thanks!</blockquote><br></blockquote><br>","userRegistered":"1554307372757","userCommentsCount":"3","userName":"allgoodlonnie","createdDate":"1565732144830","editedDate":"0","id":"658172","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"658172","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8563700/","commentUrl":"/forum/en/comment/topic_795615/"},"strings":{"userRole":"","userId":"8563700","contentDraftJs":"","contentHtml":"<p>Same Problem. Im on IOS. Subscriptions from other Apps show up, so its not a Problem with my Phone or Apple Account. Raid doesnt show up. Since Im unable to cancel the pass from inside the app im fucked. The Support doesnt respond either. </p>How is this Even legal?","userRegistered":"1557685127593","userCommentsCount":"5","userName":"MorganLatte","createdDate":"1593951803767","editedDate":"1593951990023","id":"795615","entityId":"132275","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1910.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"795615","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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