Two week "new player reward" hero not showing up.

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Two week "new player reward" hero not showing up.

Aug 19, 2019, 04:0208/19/19

08/19/19

Two week "new player reward" hero not showing up.

I logged in a few minutes ago and the window for new player rewards popped up with the champion Jizoh. I clicked to claim my reward, but after closing the three or four pop-up windows with packs for purchase I went to my champions page and he doesn't show up. Now when I go to the side panel with the "daily login rewards", "progression rewards" and "news", there is no longer a link to "new player rewards". Is there anything that can be done to fix this?

Comments

AgentFox

Aug 19, 2019, 15:0308/19/19

07/24/19

Greetings,

I'd submit an in game ticket with this information.

Thanks,

AgentFox

RippersGlory

Sep 7, 2019, 20:4109/07/19

08/20/19

Hey bro, i'm having the same problem as you, were you able to figure out what the issue is? I contacted support ingame, but i only got a useless automated response which had nothing to do with the problem and no actual human contact.

tomhick93

May 9, 2020, 03:5405/09/20

05/09/20

I just started this game and my daily new player reward was in with all the pop ups and I accidentally exited out of it before claiming for the day and now it is gone and the link for it in the left menu also disappeared... it was the reward system where I got a new guy every day 7.... how can I get this feature back?? I really liked this game and was hoping to get into it more but if this is what will happen then that definitely makes me hesitate pulling out my credit card....

brimah87

Jun 20, 2020, 00:3806/20/20

06/13/20

I am having the same issue. The game froze up when the "New Player Rewards II" window popped up, so I had to "swipe up" to exit the app and restarted it. When I got back on, the usual popup ads came through, but nothing about the "New Player Rewards II". Like everyone else has said: I have access to all the other reward systems, but the "New Player Rewards II" is nowhere to be found.

I spent a bunch of cash to prep my account so I could use those rewards immediately, I'm gonna have a real issue with Plarium if we don't get a fix for this.

ZenStarwalker

Nov 1, 2022, 04:1911/01/22

10/26/22

Same issue here with the day 7 one. I was really banking on using

AlphaTKs

Jan 27, 2024, 04:0701/27/24

01/11/24

im having the same issue as tomhick93

dthorne04Moderator

Jan 27, 2024, 08:1701/27/24

12/30/20

5371

AlphaTKs

im having the same issue as tomhick93

Can you describe in a little more detail what happened?

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Is there anything that can be done to fix this?","createdDate":"1566187320000","folderId":"677","id":"147560","authorId":"8643440","authorRegistered":"1566186960123","authorName":"fryer.andrewk","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/10.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"1206","commentsCount":"7","likesCount":"1","authorCommentsCount":"0","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/677_bug-reports/147560_two-week--new-player-reward--hero-not-showing-up-/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/8540591/","commentUrl":"/forum/en/comment/topic_661512/"},"strings":{"userRole":"","userId":"8540591","contentDraftJs":"","contentHtml":"<p>Greetings,</p>\r<p>I'd submit an in game ticket with this information. \r</p>\r<p>Thanks,\r</p><p>AgentFox</p>","userRegistered":"1563974709937","userCommentsCount":"78","userName":"AgentFox","createdDate":"1566227029703","editedDate":"0","id":"661512","entityId":"147560","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/5.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"661512","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8649806/","commentUrl":"/forum/en/comment/topic_671594/"},"strings":{"userRole":"","userId":"8649806","contentDraftJs":"","contentHtml":"Hey bro, i'm having the same problem as you, were you able to figure out what the issue is? I contacted support ingame, but i only got a useless automated response which had nothing to do with the problem and no actual human contact.","userRegistered":"1566335905013","userCommentsCount":"1","userName":"RippersGlory","createdDate":"1567888861517","editedDate":"0","id":"671594","entityId":"147560","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/19.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"671594","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9405974/","commentUrl":"/forum/en/comment/topic_781668/"},"strings":{"userRole":"","userId":"9405974","contentDraftJs":"","contentHtml":"<p>I just started this game and my daily new player reward was in with all the pop ups and I accidentally exited out of it before claiming for the day and now it is gone and the link for it in the left menu also disappeared... it was the reward system where I got a new guy every day 7.... how can I get this feature back?? I really liked this game and was hoping to get into it more but if this is what will happen then that definitely makes me hesitate pulling out my credit card....</p>","userRegistered":"1588995528677","userCommentsCount":"3","userName":"tomhick93","createdDate":"1588996484170","editedDate":"0","id":"781668","entityId":"147560","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"781668","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9480820/","commentUrl":"/forum/en/comment/topic_792195/"},"strings":{"userRole":"","userId":"9480820","contentDraftJs":"","contentHtml":"<p>I am having the same issue.  The game froze up when the \"New Player Rewards II\" window popped up, so I had to \"swipe up\" to exit the app and restarted it.  When I got back on, the usual popup ads came through, but nothing about the \"New Player Rewards II\".  Like everyone else has said:  I have access to all the other reward systems, but the \"New Player Rewards II\" is nowhere to be found.  </p><p><br></p><p><span style=\"font-weight: bold;\">I spent a bunch of cash to prep my account so I could use those rewards immediately, I'm gonna have a real issue with Plarium if we don't get a fix for this.</span></p><br>","userRegistered":"1592012132910","userCommentsCount":"2","userName":"brimah87","createdDate":"1592613515393","editedDate":"0","id":"792195","entityId":"147560","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"792195","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/11795456/","commentUrl":"/forum/en/comment/topic_1620696/"},"strings":{"userRole":"","userId":"11795456","contentDraftJs":"{\"blocks\":[{\"key\":\"86dfp\",\"text\":\"Same issue here with the day 7 one. 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