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Endless hangs, even worse with today's update

Endless hangs, even worse with today's update

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Aug 8, 2019, 16:1308/08/19
04/21/19
2

Endless hangs, even worse with today's update

I've been getting endless hangs for the last few months. Usually mid-battle, but sometimes when starting battle too.

With each update I hope that Plarium have bothered to address this issue, but they never do. In fact I'm starting to wonder whether having players constantly wasting energy and raid passes is actually part of their business plan.


Today's update has made it hang even more often than before.

I've spent quite a lot of real money on this game in the past, but no more. I'll continue to play, but no way are you getting more of my money while you continue to ignore this issue.

FYI I experience these crashes on Samsung Galaxy Tab S2, Sony Experia X phone and on BlueStacks on PC.


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Aug 9, 2019, 11:1308/09/19
05/17/19
6

Similar for me too.

Game near constantly either pauses or completely locks up. Very unstable.

More of the pausing since the last content update.

Not only during combats, but whenever I'm doing just about anything. I've even lost shards because of it.

Aug 9, 2019, 13:2208/09/19
07/15/19
1

Issue: Game randomly freezes on any screen in game.  This started since update 1.10.0


Full name of your device:  Samsung Galaxy Note 8 (Model: SM-N950U)


OS: Android 9


Steps you performed in the game before the issue occurred.

Play the game.



Description of the issue:

The game will randomly freeze up requiring a hard close and reopen of the app.

This happens in battle, opening shards, middle of zone loading or pretty much anywhere at anytime.


NO ERROR MESSAGE IS GIVEN.


Game Version: 1.10.0

Aug 9, 2019, 18:3308/09/19
06/06/19
2
I have not been able to play the game since 1.10 update. Says I need update on opening, sends me to App Store where I do the update, then I get a frozen loading screen that never finishes loading. Apple iPhone 7, on either cell or WiFi, user name Jollymon. Can’t even get to the support screen to make a ticket so I am stuck.  Any ideas?
Aug 10, 2019, 19:4408/10/19
05/14/19
2

I have the same problem.  Happened in mid battle in campaign, dungeons, and arena.  Force quit the app and restart work fine for a little while and then the freeze up happened again, again, and again.  Never have this problem prior to ver 1.10.


OS: Android 8.0.0

Device: LG V30


Please fix this as I have been losing resources constantly.
Aug 12, 2019, 08:1708/12/19
04/21/19
2

More info for the developers in case anyone ever reads this.  I have a new Samsung phone which doesn't have the hang issue, but I continue to get the issue on my tablet. Issue can occur almost anywhere, loading most screens, or mid battle in dungeons, campaign or arena. 

Phone - Samsung S9 with Android 9.0 - No hangs

Tablet - Samsung Tab S2 with Android 7.0 - Lots of hangs. Later versions of Android not available from Samsung for this device.

Aug 12, 2019, 08:4708/12/19
1
Same for me, endless hangs when loading or mid battle. I'm struggling to even do my dailies since the latest update. Prior to 1.10 it was fine. 
Aug 12, 2019, 17:0108/12/19
06/21/19
2

Same issue as well.  Random freezes with no way to prepare for them.  Losing everything from energy to clan boss keys.  Can vary all over time wise. 30 minutes after playing or 5 seconds after playing


Playing on a OnePlus 5T, but the issue has happened on other devices as well
Aug 12, 2019, 20:0908/12/19
04/14/17
1

Same here, Honor View 20 with Android 9.  Some days no problems then sometimes several freeze like today, unplayable...

It seems to be random... 
Aug 12, 2019, 22:0008/12/19
Aug 13, 2019, 12:29(edited)
2

I have a note 8 and have been experiencing the endless h!ngs as well, however, I have reduced them significantly by reducing the graphics quality in the settings.  I used to be able to play at Ultra high, but had to go down to Medium recently to play.  Those of you having problems may want to try this to see if it helps you as well.

----- update

So after reducing the graphics to low and reducing the frame rate to 30, I am still locking up.  Seems to happen more frequently with apps running in the background, even simple phone opperation apps, like contacts or text messaging. I have even tried cleaning up disk space and uninstalling unused apps from my Note 8.  I am still seeing game lock ups.


Aug 13, 2019, 11:5708/13/19
05/05/19
1
I have a samsung s9+ and am getting the hangs more frequently as well. 
Aug 14, 2019, 18:0108/14/19
04/26/19
2
I posted a similar report in the bug reports forum about hangs/freezes .... I have an S8 Active and it'll hang on me multiple times a day.
Aug 15, 2019, 13:1208/15/19
04/20/19
4
Same here. Happens randomly. Lost a boss key today. Quite annoying. 
Aug 15, 2019, 19:4408/15/19
06/02/19
1

Issue: Game randomly freezes on any random occasions



Full name of your device: Essential Phone PH1



OS: Android 9



Steps you performed in the game before the issue occurred: Play the game.




Description of the issue: 


I updated and now I experience the freezes other players describe fairly regularly while in battle but also while browsing the champions or switching screens. Very annoying and costly for energy, boss keys and so on.

Aug 17, 2019, 03:1808/17/19
1
Have been experiencing hangups when equipping artifacts and the game even deleted one of my new epics. It's bothering me a lot trying to get along without it, so I was looking for a way to get this out there so that someone might help me. Trying this game for the first time and I'm already T_T.
Aug 18, 2019, 01:4608/18/19
07/31/19
1

Hello, love the game. I spend 14+ hours a day on it. I have already spent thousands of dollars on this game. The past 5 days my game freezes randomly while loading battles or in battle. I have lost hundreds of energy for the freezing. Is there any way I can get compensated for the lost of my time and energy? Thank you for your time