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Missing final daily login reward

Missing final daily login reward

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Apr 24, 2019, 01:1004/24/19
04/24/19
0

Missing final daily login reward

On the last day of the daily login rewards i was playing at time reset. When i backed out to collect the login reward it was no loger available for collection. So thsts a sacred crystal that poofed. Please correct this issue. 
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2k
Comments
19
Comments
Apr 24, 2019, 13:0604/24/19
03/17/19
13
Same thing happened to me.  I logged in on the last day for the sacred shard, and it wasnt there. i've sent in a support bug report, but that hasnt seemed to garner a response. I've been pattiently waiting (mostly) for 4 days for a reply from Plarium. 
Apr 26, 2019, 03:4404/26/19
03/17/19
13

ok, i'm not verry happy with you people at this point. I sent in a bug report telling you that the very last day item for the 5 week long daily log in quest, never showed up. it vanished. I never got to see it. the sacred shard that was supposed to be the culmination of 5 freaking weeks play, nothing. NADA. ZIP. now some idiot requests i send a screen shot of the freaking error? IT NEVER SHOWED UP FOR THE LAST freaking DAY OF THE 5 WEEK LOG IN QUEST. How the hell do I generate a screen image of NOTHING? Is this your way of ignoring your screw up? its bad enough you have like a .00003 percent chance of getting a legendary character when you use a sacred shard, now you dont want to own up to your bug when it doesnt give a person credit for completing the task? at least get the information you're asking for correct when replying too open bug reports. I can see asking me for a screen shot of the error that occured when I killed the fire knight on stage sevenm, and the game crashed the instant he died. 


but to ask for a screen shot of an error that i never got to see? just to get out of not giving me a reward that i justly deserve? get real. 
CirillaAdmin
Apr 26, 2019, 13:2104/26/19
02/27/19
412
Hello guys! Would like to point out that claimed items cannot just disappear. But please provide your ticket IDs so that we could look into the issue deeper.
Apr 26, 2019, 17:1204/26/19
Apr 26, 2019, 17:22(edited)
03/17/19
13

Cirilla said:


Hello guys! Would like to point out that claimed items cannot just disappear. But please provide your ticket IDs so that we could look into the issue deeper.
ID 2856461

What part of we never got to claim the item to begin with do you not understand? on the very last day, the final item NEVER SHOWED UP. There should have been a tab in the left side tab called "Daily Log In rewards" or something close to that. Afteer claiming the final item for that last week, the only item left to claim was the sacred shard. It wouldnt allow me to claim the sacred shard until the following day after that next to last prize. when i went in to claim the sacred shard on the very last day of the dailies, it wasnt there. the tab was gone, never got a chance to claim the sacred shard because it was no longer available? when it should have been there for a 24 hour period. is this in plain enough english for you? hard to claim an item you never got a chance to recieve due to a bug. 


May 31, 2019, 05:3105/31/19
05/13/19
2

Same issue with 1.7.2 update. Today is the latest day in the daily rewards sequence. There is NO crystal, I can’t see menu with daily rewards. That’s really bad! I spent time every day to get to this point and .... nothing!!! My player ID is um7861283 | 7781351 - please help me.

Jun 4, 2019, 03:4206/04/19
05/02/19
1
This is a problem that needs to be fixed. It’s obviously a problem given the amount of people complaining about it. There should be some sort of compensation uncluding a sacred shard if not more. Same thing happened to me. 
Jul 17, 2019, 04:0007/17/19
07/11/19
2
Yep exact same problem went to log into my game on the 7th day to get my 4 star summon, and the whole list reset. I even checked the list earlier in the day and it was fine not even an event ending notice.  So I was incredibly frustrated when I logged back in 4 hours later to discover my reward was gone because the list reset before I could claim my reward. I know you guys make your money off the grind wall leading to the PTW wall but come on make people spend money because they enjoy the game not because you cheat people out of their rewards for playing.
Jul 17, 2019, 04:0207/17/19
07/11/19
2
And for the record no one's talking about claimed items disappearing, people are talking about losing the item before they can claim it on the day it's claimable.
Jul 29, 2019, 17:5907/29/19
07/03/19
1
This just happened to me. Very upset. Has anyone received their shard yet?
Jul 30, 2019, 07:3307/30/19
07/24/19
78
Need details on what happened to you Willhotson. I'd submit an in game ticket with detailed information. 
Mar 5, 2020, 07:4803/05/20
05/28/19
1
Same peoblem, im on the week 5, last day looking forward to collecting that shard and it highlights but will so nothing else..
Mar 5, 2020, 08:0603/05/20
02/15/19
2726

cirruscurse19 said:


Same peoblem, im on the week 5, last day looking forward to collecting that shard and it highlights but will so nothing else..

Hi

Could you send me your in game id and this forum post?

Thank you
Mar 26, 2020, 15:5303/26/20
02/12/19
1

I would like to report an error in my account, they are no longer giving me the daily rewards and I have not yet claimed them 


Aug 30, 2022, 07:2808/30/22
12/20/19
2

Just had a similar problem with 270-day login reward - Legendary Visix. It is shown claimed, but I never got this champion

dthorne04Moderator
Aug 30, 2022, 07:3208/30/22
12/30/20
5343
StopGamer

Just had a similar problem with 270-day login reward - Legendary Visix. It is shown claimed, but I never got this champion

Did she by any chance go to your mailbox?

Aug 30, 2022, 07:3808/30/22
Aug 30, 2022, 07:38(edited)
12/20/19
2

No in mail box.

I sent a ticket to support, and now Visix appeared in my champ vault. I don't get summon rush points for her, so looks like it was added manually by support

dthorne04Moderator
Aug 31, 2022, 02:4808/31/22
Aug 31, 2022, 02:48(edited)
12/30/20
5343
StopGamer

No in mail box.

I sent a ticket to support, and now Visix appeared in my champ vault. I don't get summon rush points for her, so looks like it was added manually by support

Glad you got Visix, after all, though it stinks missing out on Champ Chase or CvC points.

Sep 6, 2022, 00:1109/06/22
Sep 6, 2022, 00:12(edited)
03/31/21
1

I am also miss8ng my ultimate DK.  Can I still reCleve him. Ty. It was also my last day.  

Sep 6, 2022, 09:4709/06/22
10/22/19
5
florar

I am also miss8ng my ultimate DK.  Can I still reCleve him. Ty. It was also my last day.  

Create a support ticket for it. I also have the same issue with Visix. Like 36 hours ago I created the ticket and still waiting for an answer/action. Gotta be a little patient :)