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Spent gems on a big shard pack but received nothing.

Spent gems on a big shard pack but received nothing.

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Mar 18, 2019, 20:3603/18/19
03/18/19
0

Spent gems on a big shard pack but received nothing.

I recently purchased the big shard pack but received nothing. 900 of my gems are gone, but I didn't receive the 11 ancient shards or the silver. I've tried closing and reopening the app to clear the cache but I still haven't received anything.
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Mar 19, 2019, 21:0103/19/19
02/15/19
2726

Dear Raider!

Please contact with in game support. They will help you to investigate the issue.