Game crashes using Romero

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Game crashes using Romero

Feb 23, 2019, 14:2702/23/19

09/13/15

Game crashes using Romero

Device : Xiaomi mi A2 lite

os : Android 9

I got Romero this morning, i lvled him until lvl29 in campaign without any trouble.

Then i wanted to try the buff stealing on mage keep. i tried manually the first steps, with no problems, then against the boss when i used the A2 skill (Heal over time and steal one buff) i got disconnected (message an error occured).

It happened second time manually at the same moment, activating the A2 skill, then i tried with auto, one fight succeeded, next one crashed too.

Then with 30 energy lost i stopped uisng him and made some runs on mage keep without trouble.

https://media.discordapp.net/attachments/542469723057553434/548867266175827968/Screenshot_20190223-150214.png?width=1049&height=497

Romero managed the buff steal turn 1. (when the boss has no other buff than the Shield). But the game crashes when he tried second time.

Comments

Agent Drew Technical Support

Feb 24, 2019, 09:2902/24/19

Feb 24, 2019, 09:29(edited)

06/06/18

126

Hi!

Yesterday we had server-related issues and the situation you described may be related not to the skill but to the server not working properly. In case this issue still present for you, please attach a screenshot of the error message you see in the game.

Information from the message can help us locate the issue.
Thanks in advance!

mooose

Feb 24, 2019, 17:4302/24/19

Feb 24, 2019, 17:46(edited)

09/13/15

I already did it through the mail assistance. When they asked for, i replayed against magic keep with him and had the bug again.Here it is :

https://www.youtube.com/watch?v=cnX4Hl-UFqs#action=share

In this record, the bug did not occured when i played his second skill manually for first time and usually i don't have time to play it a second time so i finished with auto mode and...4 turns later when Romero was about to use this skill again : game crash as usual. (yes i have his skill lvl2 : with 4 turns cooldown)

If needed i can record it again but i already lost some tenth of energy on it... every time i get this crash during a fight it was when using this skill so it's just obvious it comes from it.

Agent Drew Technical Support

Feb 26, 2019, 10:5302/26/19

06/06/18

126

Hi!

Thank you for sending the additional information to us. We have already pushed the 1.5.3 version with the hot-fix for this particular bug live.
Make sure to update your game to the latest version at your earliest convenience.

I apologize for the temporary inconvenience and thank you for helping us to improve the game!

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You cannot post comments.","title":"Game crashes using Romero","authorRole":"","contentDraftJs":"","contentHtml":"<p>Device : Xiaomi mi A2 lite<br><br>os : Android 9<br><br>I got Romero this morning, i lvled him until lvl29 in campaign without any trouble.<br><br>Then i wanted to try the buff stealing on mage keep. i tried manually the first steps, with no problems, then against the boss when i used the A2 skill  (Heal over time and steal one buff) i got disconnected (message an error occured).<br><br>It happened second time manually at the same moment, activating the A2 skill, then i tried with auto, one fight succeeded, next one crashed too.<br><br>Then with 30 energy lost i stopped uisng him and made some runs on mage keep without trouble.<br><br><br><a href=\"//media.discordapp.net/attachments/542469723057553434/548867266175827968/Screenshot_20190223-150214.png?width=1049&height=497\" rel=\"nofollow ugc\" target=\"_blank\">https://media.discordapp.net/attachments/542469723057553434/548867266175827968/Screenshot_20190223-150214.png?width=1049&height=497</a></p><p><br>Romero managed the buff steal turn 1. (when the boss has no other buff than the Shield). But the game crashes when he tried second time.</p>","createdDate":"1550932020000","folderId":"677","id":"122973","authorId":"4601037","authorRegistered":"1442172128980","authorName":"mooose","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14084608.jpeg?v=1566912035"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2071","commentsCount":"3","likesCount":"0","authorCommentsCount":"59","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/677_bug-reports/122973_game-crashes-using-romero/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/3899766/","commentUrl":"/forum/en/comment/topic_578157/"},"strings":{"userRole":"Technical Support","userId":"3899766","contentDraftJs":"","contentHtml":"<p>Hi!</p><br><p>Yesterday we had server-related issues and the situation you described may be related not to the skill but to the server not working properly. In case this issue still present for you, please attach a screenshot of the error message you see in the game.</p><p>Information from the message can help us locate the issue.<br>Thanks in advance!</p>","userRegistered":"1528273395993","userCommentsCount":"126","userName":"Agent Drew ","createdDate":"1551000585713","editedDate":"1551000596263","id":"578157","entityId":"122973","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"578157","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4601037/","commentUrl":"/forum/en/comment/topic_578274/"},"strings":{"userRole":"","userId":"4601037","contentDraftJs":"","contentHtml":"<p>I already did it through the mail assistance. When they asked for, i replayed against magic keep with him and had the bug again.Here it is :<br></p><br><p><a href=\"//www.youtube.com/watch?v=cnX4Hl-UFqs\" rel=\"nofollow ugc\" target=\"_blank\">https://www.youtube.com/watch?v=cnX4Hl-UFqs#action=share</a></p><br><p>In this record, the bug did not occured when i played his second skill manually for first time and usually i don't have time to play it a second time so i finished with auto mode and...4 turns later when Romero was about to use this skill again : game crash as usual. (yes i have his skill lvl2 : with 4 turns cooldown)</p><p><br>If needed i can record it again but i already lost some tenth of energy on it...  every time i get this crash during a fight it was when using this skill so it's just obvious it comes from it.<br></p>","userRegistered":"1442172128980","userCommentsCount":"59","userName":"mooose","createdDate":"1551030208100","editedDate":"1551030394090","id":"578274","entityId":"122973","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14084608.jpeg?v=1566912035"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"578274","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3899766/","commentUrl":"/forum/en/comment/topic_578990/"},"strings":{"userRole":"Technical Support","userId":"3899766","contentDraftJs":"","contentHtml":"<p>Hi!</p><p>Thank you for sending the additional information to us. 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You cannot post comments.","title":"Game crashes using Romero","authorRole":"","contentDraftJs":"","contentHtml":"<p>Device : Xiaomi mi A2 lite<br><br>os : Android 9<br><br>I got Romero this morning, i lvled him until lvl29 in campaign without any trouble.<br><br>Then i wanted to try the buff stealing on mage keep. i tried manually the first steps, with no problems, then against the boss when i used the A2 skill  (Heal over time and steal one buff) i got disconnected (message an error occured).<br><br>It happened second time manually at the same moment, activating the A2 skill, then i tried with auto, one fight succeeded, next one crashed too.<br><br>Then with 30 energy lost i stopped uisng him and made some runs on mage keep without trouble.<br><br><br><a href=\"//media.discordapp.net/attachments/542469723057553434/548867266175827968/Screenshot_20190223-150214.png?width=1049&height=497\" rel=\"nofollow ugc\" target=\"_blank\">https://media.discordapp.net/attachments/542469723057553434/548867266175827968/Screenshot_20190223-150214.png?width=1049&height=497</a></p><p><br>Romero managed the buff steal turn 1. (when the boss has no other buff than the Shield). But the game crashes when he tried second time.</p>","createdDate":"1550932020000","folderId":"677","id":"122973","authorId":"4601037","authorRegistered":"1442172128980","authorName":"mooose","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14084608.jpeg?v=1566912035"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2071","commentsCount":"3","likesCount":"0","authorCommentsCount":"59","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/677_bug-reports/122973_game-crashes-using-romero/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/3899766/","commentUrl":"/forum/en/comment/topic_578157/"},"strings":{"userRole":"Technical Support","userId":"3899766","contentDraftJs":"","contentHtml":"<p>Hi!</p><br><p>Yesterday we had server-related issues and the situation you described may be related not to the skill but to the server not working properly. In case this issue still present for you, please attach a screenshot of the error message you see in the game.</p><p>Information from the message can help us locate the issue.<br>Thanks in advance!</p>","userRegistered":"1528273395993","userCommentsCount":"126","userName":"Agent Drew ","createdDate":"1551000585713","editedDate":"1551000596263","id":"578157","entityId":"122973","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"578157","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4601037/","commentUrl":"/forum/en/comment/topic_578274/"},"strings":{"userRole":"","userId":"4601037","contentDraftJs":"","contentHtml":"<p>I already did it through the mail assistance. When they asked for, i replayed against magic keep with him and had the bug again.Here it is :<br></p><br><p><a href=\"//www.youtube.com/watch?v=cnX4Hl-UFqs\" rel=\"nofollow ugc\" target=\"_blank\">https://www.youtube.com/watch?v=cnX4Hl-UFqs#action=share</a></p><br><p>In this record, the bug did not occured when i played his second skill manually for first time and usually i don't have time to play it a second time so i finished with auto mode and...4 turns later when Romero was about to use this skill again : game crash as usual. (yes i have his skill lvl2 : with 4 turns cooldown)</p><p><br>If needed i can record it again but i already lost some tenth of energy on it...  every time i get this crash during a fight it was when using this skill so it's just obvious it comes from it.<br></p>","userRegistered":"1442172128980","userCommentsCount":"59","userName":"mooose","createdDate":"1551030208100","editedDate":"1551030394090","id":"578274","entityId":"122973","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14084608.jpeg?v=1566912035"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"578274","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/3899766/","commentUrl":"/forum/en/comment/topic_578990/"},"strings":{"userRole":"Technical Support","userId":"3899766","contentDraftJs":"","contentHtml":"<p>Hi!</p><p>Thank you for sending the additional information to us. We have already pushed the 1.5.3 version with the hot-fix for this particular bug live.<br>Make sure to update your game to the latest version at your earliest convenience.</p><p>I apologize for the temporary inconvenience and thank you for helping us to improve the game!</p>","userRegistered":"1528273395993","userCommentsCount":"126","userName":"Agent Drew ","createdDate":"1551178389243","editedDate":"0","id":"578990","entityId":"122973","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/1.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"578990","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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