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Stuck after completing stage

Stuck after completing stage

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Jul 21, 2018, 15:4107/21/18
37

Stuck after completing stage

I'm not sure how it happened. I'll try to recreate the issue, but I managed to get stuck after finishing a stage.

In the screenshot you can see I'm now at Round 1 of 0. Game is still responding, I can still use the chat.

However the pause button does not work. It only makes a sound when I press it, but no pop-up appears.

I'll update this topic if I find out more about how I got myself in this situation.



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MariusAdmin
Jul 23, 2018, 11:1907/23/18
09/04/17
2698

I've discussed this with the Devs and we'll need a few more bits of information if you can provide it!


  • You full device and OS info.
  • Did you have the chat open during the stage completion (if it was Auto Battle)?
Jul 23, 2018, 15:3207/23/18
37

I have not been able to recreate the situation.

Yes I had chat open. I've tried to recreate it with chat open and also with chat open while typing,

but both times the victory screen popped up like it should.


I was playing on my pc using BlueStacks when this happened.


i7-4770K, 16GB, Windows 10 Pro

GeForce GTX 1070, Driver 397.64

BlueStacks 3N, client version 4.1.21.2018


I posted the issue because I was hoping you guys could maybe work backwards and figure out what could get the player in this situation.

It only happened once.

MariusAdmin
Jul 24, 2018, 09:3207/24/18
09/04/17
2698
Thank you for the additional info! Devs think they know what might be causing this and will look into fixing the issue ASAP.
Jul 24, 2018, 10:2807/24/18
88

I had nearly the same issue with bluestacks. Sometimes game hangs at the battle end (happened like 5 times for me). Also I figured that it happening at same time as you getting new cards / pika notifications from bluestacks.


Despite I have yearly BS subscription this feature can not be disabled.


I switched to ldplayer and there are no issues past 4 days.
Andie AgentTechnical Support
Aug 3, 2018, 12:0908/03/18
10/02/17
25
rvm1975 said:

I had nearly the same issue with bluestacks. Sometimes game hangs at the battle end (happened like 5 times for me). Also I figured that it happening at same time as you getting new cards / pika notifications from bluestacks.


Despite I have yearly BS subscription this feature can not be disabled.


I switched to ldplayer and there are no issues past 4 days.
You might also want to try NoxPlayer, a lot of players prefer it.