Missing toons

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Apr 3, 2020, 07:2904/03/20

01/26/20

Missing toons

I am still a newbie, I have just opened 4 ancient shards, was given 1 epic, 3 rares. Went to my characters, not there. This seems to be an ongoing problem. Last week I logged on and had 3 toons missing. I have opened tickets but just get an irrelevant auto response. Does anybody even read the tickets or they just don’t care. Somebody please help.

Comments

Valdys

Apr 3, 2020, 09:4404/03/20

02/13/19

1564

Hi,

Champions don't disappear. If you use shards and the game crashes, you'll see the champions in your storage or the shards will come back in the portal. So, check better and, if you still think there's an issue, tell me which champions you're missing and your User ID.

eilv97

Apr 3, 2020, 13:1104/03/20

01/26/20

Hi, thank you for your response. The game did not crash and I have checked several times. I am not stupid or a liar.

My user I’d is 9282280 the epic was I think Tyrol, the 3 rares I have no idea, didn’t take any notice as I expected to see them in my list of characters.

eilv97

Apr 3, 2020, 13:3004/03/20

01/26/20

Sorr,gave you wrong id. My game I’d is um36131318 | 35499822

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