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renewing the app means I need to create a new account

renewing the app means I need to create a new account

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Feb 19, 2020, 18:2402/19/20
09/11/19
139

renewing the app means I need to create a new account

soon I will have a problem since every time I get stuck, I need to create a new account

I got stuck, so I deleted my app and downloaded it again. Before the upgrade it came out of the cloud and I could continue immediately without even logging in. Now the app sees me as a new account and whatever I do, I first need to register that new account before I can login into my old account.

I take it this is not supposed to be

btw, I'm on Iphone
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Feb 19, 2020, 18:5302/19/20
02/13/19
1564

Hi,

Idk how it works on iOS, but you should uninstall and reinstall again, then, when you launch the app, you'll have to press on "log in" in the upper right corner.

Feb 19, 2020, 19:3702/19/20
Feb 19, 2020, 19:44(edited)
09/11/19
139

Valdys said:


Hi,

Idk how it works on iOS, but you should uninstall and reinstall again, then, when you launch the app, you'll have to press on "log in" in the upper right corner.

First I get a commercial, then I need to follow a tutorial. When that all is done I open the profile, choose Plarium ID connect where I can  log in or make a new ID. But when I try to log in it tells me the account already exist and I need to protect this account.

Now thinking that maybe in the previous window there is a button to logout, but I can't remember any, and since I'm not logged in ...
Feb 19, 2020, 19:5002/19/20
09/11/19
139
And on it: is it possible I can log in BEFORE the commercial and tutorial
Feb 20, 2020, 02:5002/20/20
02/13/19
1564
Because you pressed on "touch to start" and not on "log in" like I said. 
Mar 16, 2020, 20:3603/16/20
09/11/19
139
Valdys said:

Because you pressed on "touch to start" and not on "log in" like I said. 
yes, I noticed it, you are right