multiple account ban???

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multiple account ban???

Aug 12, 2019, 12:1308/12/19

04/21/19

multiple account ban???

I just got banned, it says reason multiple accounts. my family only have like 4 accounts total, besides, my kids and wife's account are like lvl 5-10, and they dont even play much at all! But you banned my main account which is like lvl 52, I play everyday and play alot on it because I like the game, so liking the game is illegal now???? Also because I like the game I have spent estimated no less than $1,000 on it already, how could you just banned it without me doing anything wrong except keep playing and paying?!

Please explain to me now and give me compensation for this none-sense harassment! If you really dislike your player-base then please refund my money back and I will be gladly move on to other games. I am very frustrated! will contact google/BBB for fraudulent investigation, how could you just close people's account for just playing the game without any wrong doings?! and after spent thousands of dollars in it!

Comments

CirillaAdmin

Aug 12, 2019, 12:3208/12/19

02/27/19

411

Hello! We are very sorry about that. Our banning bot seems to have gone off rails a bit there. We are checking the list of the banned accounts right now and will lift the bans for the players that do not fit into the bot category as soon as possible.

hahafuckyou

Aug 12, 2019, 13:3308/12/19

03/18/19

The same thing happened to me... Can you check on this please??

nillith

Aug 12, 2019, 13:4808/12/19

04/14/19

Same here. what is this nonsene. i am no bot, i play and i also invest into the game, time and money.

Hordo

Aug 12, 2019, 14:3408/12/19

Aug 12, 2019, 14:35(edited)

04/18/19

I have been banned also with an active raid pass.

BigBoyVlad

Aug 12, 2019, 21:0208/12/19

07/17/19

Same for me.

I own 2 accounts, my wife 2.

-Fu-shan

-Cupidus

-Lord Champfort

-Shamrock AND elenaril

We spent about 500 euros in the game and plarium decided to ban all of the accounts except fu-shan, what a shame, the company is not even able to ban chineese farmer, just look at this freaking forum, but they ban their most reliable money source.

Gg plarium

Bulwejsan

Aug 13, 2019, 06:5108/13/19

05/04/19

They banned me too. A lvl 40 account with martyr that i play everyday for 2 months. No answer to my emails.

PikaLiLi

Aug 13, 2019, 09:5508/13/19

04/03/19

same here and support said that was legit ban rofl

CirillaAdmin

Aug 13, 2019, 12:3108/13/19

Aug 13, 2019, 12:32(edited)

02/27/19

411

Hello all! We lifted the bans for the accounts that should not have been banned in the first place, however, those that were either involved in botting activity, or used for commercial purposes remain banned.

Nick

Dec 27, 2019, 00:4412/27/19

12/27/19

Im tolled i got banned for selling and buying accounts had people call me a cheater all day i got 2 accounts it says im banned for haveing multiple accounts when i just got 2 one i barely play on idk why a mod told me i was banned for selling/ buying accounts ive spent money in this game a lot And my support ticket done nothing been did a few times since this morning worked that it be done and fixed but im ignored I heard of the problem i had before never thought it happend thought haveing 2 accounts was no big deal but now im getting banned for a nother account i go on spare time my user name is plz plz help my user name is kinggucci97 plz dont delete my post

Nick

Dec 27, 2019, 00:4512/27/19

12/27/19

Plz have it lift ive already missed time on my fusion i spent all this time on

Nick

Dec 27, 2019, 00:5012/27/19

12/27/19

shadeynight.s2

Jan 2, 2020, 08:1101/02/20

07/24/18

Cirilla said:

Hello all! We lifted the bans for the accounts that should not have been banned in the first place, however, those that were either involved in botting activity, or used for commercial purposes remain banned.

I have just re download the game after not playing for awhile and found my account has been banned for multiple accounts. I have only ever had 1 account on my device. My son had a account on his device other then that no other accounts. Please fix this i miss playing RAID and really dont want to restart after putting so much work into my previous account which will take forever to get back to that point :(

Majeye

Jan 3, 2020, 21:2401/03/20

Jan 3, 2020, 21:24(edited)

05/31/17

Sounds like Plarium should just hire someone to sift through all the accounts to ensure all of them are banned legitimately. Would keep someone employed, and would keep the legit players playing (and buying more packs).

k2xp

Jan 5, 2020, 18:2401/05/20

11/25/13

Dear Plarium,

Pls, tell me how to fix an issue... Suddenly, when I tried to enter the game after resetting and reinstalling my son’s phone, there were message: "You were banned. Reason: Multiple accounts"... What?! What accounts? Why I lost my 1-year progress and a lot of money?

Why I cannot enter with another account? Why can't I log in with a new account or an already created son account?

When I click "Log Out" - nothing happens! How to fix it? A wonderful gift for the New Year holidays!

1234567

Feb 7, 2020, 17:1402/07/20

04/16/19

I also got this ban. Can someone please unban me!

um6814971

Hank McKannon

Feb 7, 2020, 20:5902/07/20

02/01/20

that ban bot is bad news, there people who play in the PC and share it with other family members, ban bots should take that in mind.

harleQuinnModerator

Dec 18, 2021, 19:3712/18/21

02/24/19

7552

What a necro!! 0_0

The topic is locked. You cannot post comments.

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You cannot post comments.","title":"multiple account ban???","authorRole":"","contentDraftJs":"","contentHtml":"<p>I just got banned, it says reason multiple accounts.   my family only have like 4 accounts total, besides, my kids and wife's account are like lvl 5-10, and they dont even play much at all!  But you banned my main account which is like lvl 52,  I play everyday and play alot on it because I like the game,  so liking the game is illegal now????  Also because I like the game I have spent estimated no less than $1,000 on it already, how could you just banned it without me doing anything wrong except keep playing and paying?!</p><br>Please explain to me now and give me compensation for this none-sense harassment!  If you really dislike your player-base then please refund my money back and I will be gladly move on to other games.  I am very frustrated! will contact google/BBB for fraudulent investigation,  how could you just close people's account for just playing the game without any wrong doings?!  and after spent thousands of dollars in it!","createdDate":"1565611980000","folderId":"674","id":"146166","authorId":"8552100","authorRegistered":"1555869057283","authorName":"14127543r415","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2598","commentsCount":"17","likesCount":"0","authorCommentsCount":"3","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/674_game-discussion/146166_multiple-account-ban---/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/7448208/","commentUrl":"/forum/en/comment/topic_654765/"},"strings":{"userRole":"Admin","userId":"7448208","contentDraftJs":"","contentHtml":"Hello! We are very sorry about that. Our banning bot seems to have gone off rails a bit there. We are checking the list of the banned accounts right now and will lift the bans for the players that do not fit into the bot category as soon as possible. ","userRegistered":"1551274672430","userCommentsCount":"411","userName":"Cirilla","createdDate":"1565613122663","editedDate":"0","id":"654765","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/b6209582-3186-4dc9-9901-c74d11241899?v=1715764058"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"654765","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8614903/","commentUrl":"/forum/en/comment/topic_654830/"},"strings":{"userRole":"","userId":"8614903","contentDraftJs":"","contentHtml":"The same thing happened to me... Can you check on this please??","userRegistered":"1552887706943","userCommentsCount":"1","userName":"hahafuckyou","createdDate":"1565616797597","editedDate":"0","id":"654830","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1060.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"654830","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8574031/","commentUrl":"/forum/en/comment/topic_654842/"},"strings":{"userRole":"","userId":"8574031","contentDraftJs":"","contentHtml":"Same here. what is this nonsene. i am no bot, i play and i also invest into the game, time and money.","userRegistered":"1555283536843","userCommentsCount":"1","userName":"nillith","createdDate":"1565617739760","editedDate":"0","id":"654842","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"654842","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8616880/","commentUrl":"/forum/en/comment/topic_654864/"},"strings":{"userRole":"","userId":"8616880","contentDraftJs":"","contentHtml":"I have been banned also with an active raid pass.","userRegistered":"1555631452937","userCommentsCount":"1","userName":"Hordo","createdDate":"1565620467387","editedDate":"1565620514287","id":"654864","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"654864","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8487692/","commentUrl":"/forum/en/comment/topic_655097/"},"strings":{"userRole":"","userId":"8487692","contentDraftJs":"","contentHtml":"<p>Same for me.</p><br><p>I own 2 accounts, my wife 2.</p><br><p>-Fu-shan</p><br><p>-Cupidus</p><br><p>-Lord Champfort</p><br><p>-Shamrock AND elenaril</p><br><p>We spent about 500 euros in the game and plarium decided to ban all of the accounts except fu-shan, what a shame, the company is not even able to ban chineese farmer, just look at this freaking forum, but they ban their most reliable money source.</p><br><p>Gg plarium</p><br><br>","userRegistered":"1563403733613","userCommentsCount":"1","userName":"BigBoyVlad","createdDate":"1565643745660","editedDate":"0","id":"655097","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2flh6.googleusercontent.com%2f-2KVTmfP7daE%2fAAAAAAAAAAI%2fAAAAAAAAAAA%2fACHi3re9HmlOhERofWA4qyto_iyngrLZGA%2fphoto.jpg&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"655097","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8535334/","commentUrl":"/forum/en/comment/topic_657014/"},"strings":{"userRole":"","userId":"8535334","contentDraftJs":"","contentHtml":"They banned me too. A lvl 40 account with martyr that i play everyday for 2 months. No answer to my emails. ","userRegistered":"1556929242913","userCommentsCount":"1","userName":"Bulwejsan","createdDate":"1565679101113","editedDate":"0","id":"657014","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"657014","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8491611/","commentUrl":"/forum/en/comment/topic_657324/"},"strings":{"userRole":"","userId":"8491611","contentDraftJs":"","contentHtml":"same here and support said that was legit ban rofl <br>","userRegistered":"1554327095027","userCommentsCount":"2","userName":"PikaLiLi","createdDate":"1565690155240","editedDate":"0","id":"657324","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"657324","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7448208/","commentUrl":"/forum/en/comment/topic_657575/"},"strings":{"userRole":"Admin","userId":"7448208","contentDraftJs":"","contentHtml":"Hello all! We lifted the bans for the accounts that should not have been banned in the first place, however, those that were either involved in botting activity, or used for commercial purposes remain banned.","userRegistered":"1551274672430","userCommentsCount":"411","userName":"Cirilla","createdDate":"1565699519513","editedDate":"1565699545363","id":"657575","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/b6209582-3186-4dc9-9901-c74d11241899?v=1715764058"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"true","compositeId":"657575","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8989318/","commentUrl":"/forum/en/comment/topic_724611/"},"strings":{"userRole":"","userId":"8989318","contentDraftJs":"","contentHtml":"<p>Im tolled i got banned for selling and buying accounts had people call me a cheater all day i got 2 accounts it says im banned for haveing multiple accounts when i just got 2 one i barely play on idk why a mod told me i was banned for selling/ buying accounts ive spent money in this game a lot And my support ticket done nothing been did a few times since this morning worked that it be done and fixed but im ignored I heard of the problem i had before never thought it happend thought haveing 2 accounts was no big deal but now im getting banned for a nother account i go on spare time my user name is plz plz help my user name is kinggucci97 plz dont delete my post</p>","userRegistered":"1577406238410","userCommentsCount":"10","userName":"Nick","createdDate":"1577407453443","editedDate":"0","id":"724611","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"724611","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8989318/","commentUrl":"/forum/en/comment/topic_724612/"},"strings":{"userRole":"","userId":"8989318","contentDraftJs":"","contentHtml":"Plz have it lift ive already missed time on my fusion i spent all this time on","userRegistered":"1577406238410","userCommentsCount":"10","userName":"Nick","createdDate":"1577407535827","editedDate":"0","id":"724612","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"724612","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8989318/","commentUrl":"/forum/en/comment/topic_724616/"},"strings":{"userRole":"","userId":"8989318","contentDraftJs":"","contentHtml":"<p>Im tolled i got banned for selling and buying accounts had people call me a cheater all day i got 2 accounts it says im banned for haveing multiple accounts when i just got 2 one i barely play on idk why a mod told me i was banned for selling/ buying accounts i already missed out on the fusion i was working on plz plz help me at raid user name @ kinggucci97 </p>","userRegistered":"1577406238410","userCommentsCount":"10","userName":"Nick","createdDate":"1577407803177","editedDate":"0","id":"724616","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"724616","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9005506/","commentUrl":"/forum/en/comment/topic_727673/"},"strings":{"userRole":"","userId":"9005506","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cirilla said:</div><br><blockquote>Hello all! We lifted the bans for the accounts that should not have been banned in the first place, however, those that were either involved in botting activity, or used for commercial purposes remain banned.</blockquote>I have just re download the game after not playing for awhile and found my account has been banned for multiple accounts. I have only ever had 1 account on my device. My son had a account on his device other then that no other accounts. Please fix this i miss playing RAID and really dont want to restart after putting so much work into my previous account which will take forever to get back to that point :(","userRegistered":"1532450750633","userCommentsCount":"1","userName":"shadeynight.s2","createdDate":"1577952674410","editedDate":"0","id":"727673","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"727673","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9007529/","commentUrl":"/forum/en/comment/topic_728538/"},"strings":{"userRole":"","userId":"9007529","contentDraftJs":"","contentHtml":"Sounds like Plarium should just hire someone to sift through all the accounts to ensure all of them are banned legitimately.  Would keep someone employed, and would keep the legit players playing  (and buying more packs). ","userRegistered":"1496253948193","userCommentsCount":"3","userName":"Majeye","createdDate":"1578086653747","editedDate":"1578086698063","id":"728538","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/450.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"728538","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4881190/","commentUrl":"/forum/en/comment/topic_729245/"},"strings":{"userRole":"","userId":"4881190","contentDraftJs":"","contentHtml":"<p>Dear Plarium,</p><p>Pls, tell me how to fix an issue... Suddenly, when I tried to enter the game after resetting and reinstalling my son’s phone, there were message: \"You were banned. Reason: Multiple accounts\"... What?! What accounts? Why I lost my 1-year progress and a lot of money?</p><br><p>Why I cannot enter with another account? Why can't I log in with a new account or an already created son account?\r</p>\r<p>When I click \"Log Out\" - nothing happens! How to fix it? A wonderful gift for the New Year holidays!</p>","userRegistered":"1385374569593","userCommentsCount":"1","userName":"k2xp ","createdDate":"1578248666950","editedDate":"0","id":"729245","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729245","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9150476/","commentUrl":"/forum/en/comment/topic_745214/"},"strings":{"userRole":"","userId":"9150476","contentDraftJs":"","contentHtml":"<p>I also got this ban. Can someone please unban me!</p><br>um6814971<br>","userRegistered":"1555453157460","userCommentsCount":"5","userName":"1234567","createdDate":"1581095678307","editedDate":"0","id":"745214","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"745214","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9131295/","commentUrl":"/forum/en/comment/topic_745290/"},"strings":{"userRole":"","userId":"9131295","contentDraftJs":"","contentHtml":"that ban bot is bad news, there people who play in the PC and share it with other family members, ban bots should take that in mind. <br>","userRegistered":"1580562967623","userCommentsCount":"85","userName":"Hank McKannon","createdDate":"1581109196567","editedDate":"0","id":"745290","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"745290","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7439865/","commentUrl":"/forum/en/comment/topic_1535484/"},"strings":{"userRole":"Moderator","userId":"7439865","contentDraftJs":"{\"blocks\":[{\"key\":\"6k0j9\",\"text\":\"What a necro!! 0_0\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1551003186197","userCommentsCount":"7552","userName":"harleQuinn","createdDate":"1639856262563","editedDate":"0","id":"1535484","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/46122449.jpeg.jpeg?v=1628027341"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1535484","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"multiple account ban???","authorRole":"","contentDraftJs":"","contentHtml":"<p>I just got banned, it says reason multiple accounts.   my family only have like 4 accounts total, besides, my kids and wife's account are like lvl 5-10, and they dont even play much at all!  But you banned my main account which is like lvl 52,  I play everyday and play alot on it because I like the game,  so liking the game is illegal now????  Also because I like the game I have spent estimated no less than $1,000 on it already, how could you just banned it without me doing anything wrong except keep playing and paying?!</p><br>Please explain to me now and give me compensation for this none-sense harassment!  If you really dislike your player-base then please refund my money back and I will be gladly move on to other games.  I am very frustrated! will contact google/BBB for fraudulent investigation,  how could you just close people's account for just playing the game without any wrong doings?!  and after spent thousands of dollars in it!","createdDate":"1565611980000","folderId":"674","id":"146166","authorId":"8552100","authorRegistered":"1555869057283","authorName":"14127543r415","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/25.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"2598","commentsCount":"17","likesCount":"0","authorCommentsCount":"3","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/raid-shadow-legends/674_game-discussion/146166_multiple-account-ban---/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/7448208/","commentUrl":"/forum/en/comment/topic_654765/"},"strings":{"userRole":"Admin","userId":"7448208","contentDraftJs":"","contentHtml":"Hello! We are very sorry about that. Our banning bot seems to have gone off rails a bit there. We are checking the list of the banned accounts right now and will lift the bans for the players that do not fit into the bot category as soon as possible. ","userRegistered":"1551274672430","userCommentsCount":"411","userName":"Cirilla","createdDate":"1565613122663","editedDate":"0","id":"654765","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/b6209582-3186-4dc9-9901-c74d11241899?v=1715764058"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"654765","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8614903/","commentUrl":"/forum/en/comment/topic_654830/"},"strings":{"userRole":"","userId":"8614903","contentDraftJs":"","contentHtml":"The same thing happened to me... Can you check on this please??","userRegistered":"1552887706943","userCommentsCount":"1","userName":"hahafuckyou","createdDate":"1565616797597","editedDate":"0","id":"654830","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1060.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"654830","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8574031/","commentUrl":"/forum/en/comment/topic_654842/"},"strings":{"userRole":"","userId":"8574031","contentDraftJs":"","contentHtml":"Same here. what is this nonsene. i am no bot, i play and i also invest into the game, time and money.","userRegistered":"1555283536843","userCommentsCount":"1","userName":"nillith","createdDate":"1565617739760","editedDate":"0","id":"654842","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"654842","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8616880/","commentUrl":"/forum/en/comment/topic_654864/"},"strings":{"userRole":"","userId":"8616880","contentDraftJs":"","contentHtml":"I have been banned also with an active raid pass.","userRegistered":"1555631452937","userCommentsCount":"1","userName":"Hordo","createdDate":"1565620467387","editedDate":"1565620514287","id":"654864","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"654864","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8487692/","commentUrl":"/forum/en/comment/topic_655097/"},"strings":{"userRole":"","userId":"8487692","contentDraftJs":"","contentHtml":"<p>Same for me.</p><br><p>I own 2 accounts, my wife 2.</p><br><p>-Fu-shan</p><br><p>-Cupidus</p><br><p>-Lord Champfort</p><br><p>-Shamrock AND elenaril</p><br><p>We spent about 500 euros in the game and plarium decided to ban all of the accounts except fu-shan, what a shame, the company is not even able to ban chineese farmer, just look at this freaking forum, but they ban their most reliable money source.</p><br><p>Gg plarium</p><br><br>","userRegistered":"1563403733613","userCommentsCount":"1","userName":"BigBoyVlad","createdDate":"1565643745660","editedDate":"0","id":"655097","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2flh6.googleusercontent.com%2f-2KVTmfP7daE%2fAAAAAAAAAAI%2fAAAAAAAAAAA%2fACHi3re9HmlOhERofWA4qyto_iyngrLZGA%2fphoto.jpg&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"655097","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8535334/","commentUrl":"/forum/en/comment/topic_657014/"},"strings":{"userRole":"","userId":"8535334","contentDraftJs":"","contentHtml":"They banned me too. A lvl 40 account with martyr that i play everyday for 2 months. No answer to my emails. ","userRegistered":"1556929242913","userCommentsCount":"1","userName":"Bulwejsan","createdDate":"1565679101113","editedDate":"0","id":"657014","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"657014","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8491611/","commentUrl":"/forum/en/comment/topic_657324/"},"strings":{"userRole":"","userId":"8491611","contentDraftJs":"","contentHtml":"same here and support said that was legit ban rofl <br>","userRegistered":"1554327095027","userCommentsCount":"2","userName":"PikaLiLi","createdDate":"1565690155240","editedDate":"0","id":"657324","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/16.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"657324","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7448208/","commentUrl":"/forum/en/comment/topic_657575/"},"strings":{"userRole":"Admin","userId":"7448208","contentDraftJs":"","contentHtml":"Hello all! We lifted the bans for the accounts that should not have been banned in the first place, however, those that were either involved in botting activity, or used for commercial purposes remain banned.","userRegistered":"1551274672430","userCommentsCount":"411","userName":"Cirilla","createdDate":"1565699519513","editedDate":"1565699545363","id":"657575","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/b6209582-3186-4dc9-9901-c74d11241899?v=1715764058"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"true","compositeId":"657575","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8989318/","commentUrl":"/forum/en/comment/topic_724611/"},"strings":{"userRole":"","userId":"8989318","contentDraftJs":"","contentHtml":"<p>Im tolled i got banned for selling and buying accounts had people call me a cheater all day i got 2 accounts it says im banned for haveing multiple accounts when i just got 2 one i barely play on idk why a mod told me i was banned for selling/ buying accounts ive spent money in this game a lot And my support ticket done nothing been did a few times since this morning worked that it be done and fixed but im ignored I heard of the problem i had before never thought it happend thought haveing 2 accounts was no big deal but now im getting banned for a nother account i go on spare time my user name is plz plz help my user name is kinggucci97 plz dont delete my post</p>","userRegistered":"1577406238410","userCommentsCount":"10","userName":"Nick","createdDate":"1577407453443","editedDate":"0","id":"724611","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"724611","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8989318/","commentUrl":"/forum/en/comment/topic_724612/"},"strings":{"userRole":"","userId":"8989318","contentDraftJs":"","contentHtml":"Plz have it lift ive already missed time on my fusion i spent all this time on","userRegistered":"1577406238410","userCommentsCount":"10","userName":"Nick","createdDate":"1577407535827","editedDate":"0","id":"724612","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"724612","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/8989318/","commentUrl":"/forum/en/comment/topic_724616/"},"strings":{"userRole":"","userId":"8989318","contentDraftJs":"","contentHtml":"<p>Im tolled i got banned for selling and buying accounts had people call me a cheater all day i got 2 accounts it says im banned for haveing multiple accounts when i just got 2 one i barely play on idk why a mod told me i was banned for selling/ buying accounts i already missed out on the fusion i was working on plz plz help me at raid user name @ kinggucci97 </p>","userRegistered":"1577406238410","userCommentsCount":"10","userName":"Nick","createdDate":"1577407803177","editedDate":"0","id":"724616","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"724616","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9005506/","commentUrl":"/forum/en/comment/topic_727673/"},"strings":{"userRole":"","userId":"9005506","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Cirilla said:</div><br><blockquote>Hello all! We lifted the bans for the accounts that should not have been banned in the first place, however, those that were either involved in botting activity, or used for commercial purposes remain banned.</blockquote>I have just re download the game after not playing for awhile and found my account has been banned for multiple accounts. I have only ever had 1 account on my device. My son had a account on his device other then that no other accounts. Please fix this i miss playing RAID and really dont want to restart after putting so much work into my previous account which will take forever to get back to that point :(","userRegistered":"1532450750633","userCommentsCount":"1","userName":"shadeynight.s2","createdDate":"1577952674410","editedDate":"0","id":"727673","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"727673","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9007529/","commentUrl":"/forum/en/comment/topic_728538/"},"strings":{"userRole":"","userId":"9007529","contentDraftJs":"","contentHtml":"Sounds like Plarium should just hire someone to sift through all the accounts to ensure all of them are banned legitimately.  Would keep someone employed, and would keep the legit players playing  (and buying more packs). ","userRegistered":"1496253948193","userCommentsCount":"3","userName":"Majeye","createdDate":"1578086653747","editedDate":"1578086698063","id":"728538","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/450.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"728538","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4881190/","commentUrl":"/forum/en/comment/topic_729245/"},"strings":{"userRole":"","userId":"4881190","contentDraftJs":"","contentHtml":"<p>Dear Plarium,</p><p>Pls, tell me how to fix an issue... Suddenly, when I tried to enter the game after resetting and reinstalling my son’s phone, there were message: \"You were banned. Reason: Multiple accounts\"... What?! What accounts? Why I lost my 1-year progress and a lot of money?</p><br><p>Why I cannot enter with another account? Why can't I log in with a new account or an already created son account?\r</p>\r<p>When I click \"Log Out\" - nothing happens! How to fix it? A wonderful gift for the New Year holidays!</p>","userRegistered":"1385374569593","userCommentsCount":"1","userName":"k2xp ","createdDate":"1578248666950","editedDate":"0","id":"729245","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"729245","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9150476/","commentUrl":"/forum/en/comment/topic_745214/"},"strings":{"userRole":"","userId":"9150476","contentDraftJs":"","contentHtml":"<p>I also got this ban. Can someone please unban me!</p><br>um6814971<br>","userRegistered":"1555453157460","userCommentsCount":"5","userName":"1234567","createdDate":"1581095678307","editedDate":"0","id":"745214","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"745214","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/9131295/","commentUrl":"/forum/en/comment/topic_745290/"},"strings":{"userRole":"","userId":"9131295","contentDraftJs":"","contentHtml":"that ban bot is bad news, there people who play in the PC and share it with other family members, ban bots should take that in mind. <br>","userRegistered":"1580562967623","userCommentsCount":"85","userName":"Hank McKannon","createdDate":"1581109196567","editedDate":"0","id":"745290","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"745290","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7439865/","commentUrl":"/forum/en/comment/topic_1535484/"},"strings":{"userRole":"Moderator","userId":"7439865","contentDraftJs":"{\"blocks\":[{\"key\":\"6k0j9\",\"text\":\"What a necro!! 0_0\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1551003186197","userCommentsCount":"7552","userName":"harleQuinn","createdDate":"1639856262563","editedDate":"0","id":"1535484","entityId":"146166","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/46122449.jpeg.jpeg?v=1628027341"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1535484","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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