Chat ban WINS

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Aug 12, 2023, 23:3608/12/23

05/03/20

1752

Chat ban WINS

My team mate was banned from Plarium Play chat 3-4 times in June. I was banned 4-5 times in July. Now he has been waiting almost a week to be unbanned and Customer Support is doing nothing.

Plarium you can build a great game but your Customer Support is the worst I have encountered online. Thats not just gaming. And it is not just in bans. It is across the board.

I have stopped butting my head against a brick wall. I am using Discord. Spam bots win. Customer loses. Snarky comments over.

@MODS.....This is just a simple vent.

Comments

sharkium

Aug 13, 2023, 01:3008/13/23

12/18/19

292

Let me see if i can help you, ive seen alot of customer support answers through my years.

*Puts on customer support uniform*

*Clears throat*

"Are your graphics drivers up to date?"

Lazybones

Aug 13, 2023, 02:3908/13/23

Aug 13, 2023, 02:41(edited)

11/04/20

Same story... i think they are using bugged bots instead real moders. After ban a go to chat in another acc and use same words in same context, nothing!

Lyryal

Aug 13, 2023, 03:0908/13/23

04/24/22

773

I got plarium play PC app chat ban lately , they are looking into my issues ... for the last 3 days .. watch them reply that they dont see a ban and that im freely able to chat in game ...even tho i sent a screenshot ;)

Im expecting the "are your graphics drivers up to date?" reply soon ..

To be fair and honest .. the mods for the forums do a way better job than customer support .. they should get the pay lol ...

harleQuinnModerator

Aug 14, 2023, 01:0508/14/23

02/24/19

7272

Lyryal

Im expecting the "are your graphics drivers up to date?" reply soon ..

To be fair and honest .. the mods for the forums do a way better job than customer support .. they should get the pay lol ...

I'm sorry that we are unable to do more on the Plarium PC chat bans! Please reach out on discord if you need help, I'm fairly easily found on the RSL discord. :)

ClosedPoly

Aug 14, 2023, 04:4408/14/23

05/03/20

1752

harleQuinn

I'm sorry that we are unable to do more on the Plarium PC chat bans! Please reach out on discord if you need help, I'm fairly easily found on the RSL discord. :)

I have no problems with any of the mods. If you are not being paid more than Customer Support something is wrong

harleQuinnModerator

Aug 14, 2023, 04:4908/14/23

02/24/19

7272

ClosedPoly

I have no problems with any of the mods. If you are not being paid more than Customer Support something is wrong

We don't get paid, no. But thanks for the kind words.

ClosedPoly

Aug 14, 2023, 22:5408/14/23

05/03/20

1752

harleQuinn

We don't get paid, no. But thanks for the kind words.

You should get paid in game credit at least.

kramaswamy.kr

Aug 15, 2023, 01:3608/15/23

06/25/20

6243

I'm kinda confused. You're not referring to the forum, right? You're referring to ingame chat?

In which case ... you're banned from clan chat? Or are you actually conversing in general chat o_O

Lyryal

Aug 15, 2023, 01:4508/15/23

Aug 15, 2023, 01:46(edited)

04/24/22

773

kramaswamy.kr

I'm kinda confused. You're not referring to the forum, right? You're referring to ingame chat?

In which case ... you're banned from clan chat? Or are you actually conversing in general chat o_O

Plarium play pc app chat (which is also the chat that forum use but its doesnt affect posting replies or thread , just the DM/PM/Chat part)

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After ban a go to chat in another acc and use same words in same context, nothing!\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1604513306530","userCommentsCount":"14","userName":"Lazybones","createdDate":"1691894385163","editedDate":"1691894468160","id":"1659928","entityId":"1446703","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/72146379.jpeg?v=1604714925"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"1659928","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/10885112/","commentUrl":"/forum/en/comment/topic_1659929/"},"strings":{"userRole":"","userId":"10885112","contentDraftJs":"{\"blocks\":[{\"key\":\"en9pk\",\"text\":\"I got plarium play PC app chat ban lately , they are looking into my issues ... for the last 3 days .. watch them reply that they dont see a ban and that im freely able to chat in game ...even tho i sent a screenshot ;)\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"50dkf\",\"text\":\"Im expecting the \\\"are your graphics drivers up to date?\\\" reply soon .. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"3m625\",\"text\":\"To be fair and honest .. the mods for the forums do a way better job than customer support .. they should get the pay lol ...\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1650840648697","userCommentsCount":"773","userName":"Lyryal","createdDate":"1691896184413","editedDate":"0","id":"1659929","entityId":"1446703","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://lh3.googleusercontent.com/a-/AOh14GgYdkzxyPPLhyTGwGdD9Mnkc8p93w0hCSJ-NHXA=s256-c"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1659929","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/7439865/","commentUrl":"/forum/en/comment/topic_1660028/"},"strings":{"userRole":"Moderator","userId":"7439865","contentDraftJs":"{\"blocks\":[{\"key\":\"48kvc\",\"text\":\"I'm sorry that we are unable to do more on the Plarium PC chat bans! 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If you are not being paid more than Customer Support something is wrong  \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"96pli\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1588480875747","userCommentsCount":"1752","userName":"ClosedPoly","createdDate":"1691988244657","editedDate":"0","id":"1660045","entityId":"1446703","likesCount":"0","quotedId":"1660028","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/800.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1660045","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/forum/en/profile/7439865/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"48kvc\",\"text\":\"I'm sorry that we are unable to do more on the Plarium PC chat bans! 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