First of all, we're not asking for more free energy, we are asking for more storage for the enrgy that is already free. We're not asking them to adjust the rate at which it accumulates, only the amount we can accumulate.
Secondly, I think you guys have a very myopic view of business strategy.
"...no company is ever going to remove the need for you to spend money on their product."
From fortune cookies and Costco samples to free shipping, and in case of some gacha games, free pulls, companies absolutely "give stuff away". Even Raid gives away stuff just for logging in. Where is this notion that nickel-and-diming customers is "just business" coming from?
Raid is like a casino because Plarium is owned by Aristocrat Leisure - a gambling machine manufacturer. Speaking of casinos, they give away free drinks when you gamble. You know why businesses give stuff away? Competition. Businesses who have competition need to either distinguish themselves from the rest or at the very least to keep up with the competition.
So when Plarium won't budge on something as trivial as energy STORAGE, they are saying "screw you, you're not going anywhere". And frankly, I'm getting really close to being done with it. I could have bought over a dozen PS5s with the money I spent on this game, so if you guys think I'll be guilt-tripped into feeling like I'm some moocher asking for more free stuff, you have another thing coming.