Update on Recent Problems in the Game
Hi guys! We are sorry for keeping you waiting for updates this long. We needed to collect information and assess the current state of things. Here is a brief summary of where we are on the most pressing issues:
- we are working on unbanning the players that still remain banned. This is our top priority right now. The progress of their accounts will be reverted to that of the 12th of February 00.00 AM UTC. We will also be working with every case individually as this is a sensitive subject;
- we will return the purchased Battle Passes and Raid Passes to the players that were banned. The progress in the Battle Passes will be returned to the moment before the ban so you will be able to collect the earned rewards;
- we are working actively on fixing the bug where you only get 55 Multi-battle attempts instead of 100;
- we are also working on fixing the bug with decreased XP earned with activated Raid Pass
We are planning on doing all of this either today or first thing tomorrow.
Thank you very much for being patient and understanding.