Banned Accounts Problem
This is regarding the problem with the banned accounts that some of you have faced. This whole thing was caused by a technical issue from our side.
Unfortunately, the only way for us to unban such accounts is to revert your progress to the state at 00.00 AM UTC the night before, on the 12th of February. But there is no need to worry - each and every case will be handled individually and we’ll provide you with compensation.
We will give you guys more specifics in the tickets you sent regarding this problem. Please email us at email@example.com if you do not have a ticket yet, but your account has been banned, and you would like to get more info.
We will also issue compensation for the problems with the server yesterday a little later to all the players that have logged in at least once in the last 3 days.