Errors at the End of Battles (06.08.2019)

21 Reply
Community Manager
6 August, 2019, 2:08 PM UTC
Hello, ladies and gentlemen! You may have been getting the error 'The game is currently experiencing some issues...' finishing different kinds of battles over the past two hours or so. We are checking the issue and will fix it as soon as possible. I will keep you updated in this topic. We are sorry for the inconveniences.
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2
User
6 August, 2019, 2:24 PM UTC
Ohh ty for the post, was wondering why my golem peak battle was glitching at the end. trying to do progress mission.
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0
User
6 August, 2019, 2:32 PM UTC
Hope it can be fixed soon. Lost time, boss key and energy for nothing!
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User
6 August, 2019, 2:35 PM UTC

Yeah, same. Lost my boss key this morning.


Thanks for letting us know you're working on it though.
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User
6 August, 2019, 3:11 PM UTC
Thanks for the heads up - game is in and out of maintenance - pretty much not playable in the last few hours
Cookies!
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0
User
6 August, 2019, 3:11 PM UTC
I have lost 2 key and some rewards battles this morning untill I see this. I was so mad. 
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1
User
6 August, 2019, 3:16 PM UTC
Unacceptable if this time no compensation :(
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User
6 August, 2019, 3:21 PM UTC
Ty! Lost a lot of key's and energy.... :-/
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User
6 August, 2019, 3:23 PM UTC
I’ve tried to send error reports and it doesn’t go through, 
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User
6 August, 2019, 3:30 PM UTC

Lost Keys, lost energy.. as most people. Hardly worth a post.


Bet the ugly dwarves ruined the game while digging their way up to daylight -  through the code.
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Community Manager
6 August, 2019, 3:53 PM UTC
We have fixed the error, the game is stable now. We will discuss the compensation tomorrow. Thank you all for your patience here.
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User
6 August, 2019, 4:51 PM UTC
Thanks for your fix! you guys are fast.
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User
6 August, 2019, 5:01 PM UTC
Cirilla said:

We have fixed the error, the game is stable now. We will discuss the compensation tomorrow. Thank you all for your patience here.
Compensation tomorrow, just in time for people to miss out on ultimate chests today and not be able to make up for it tomorrow. Lovely.
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1
User
6 August, 2019, 6:46 PM UTC

Lost reward also bought some energy just before maintenence message came out. What a waste. Wish I had seen this post so I didnt have to waste time. Ty for fix tho


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User
6 August, 2019, 8:37 PM UTC
so any word about "compensation" for the mass freezing that's still rampant and has been since 1. 7? I'd be happy with a working game at least if nothing else....to much too ask for though maybe seeing as we've been waiting Months!!! for some clarification.
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User
7 August, 2019, 3:44 AM UTC
I am more waiting for an official announcement and good solutions to improve the game than compensations. Thanks anyways for quick actions. 
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0
User
7 August, 2019, 10:09 AM UTC
I still have the problem on Ice Golem. 
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User
7 August, 2019, 12:32 PM UTC
Got the same issue on some dungeons and clan boss. It seems if you use auto battle, the chance of an error is higher. Wasted 3 clan boss keys now and loads of energy.
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Community Manager
7 August, 2019, 1:29 PM UTC

Hello everyone! The promised compensation has already been delivered to your accounts: 500 Energy; 4 CB Keys; 4-star Chicken; 3-day XP booster. NB! Only the players that were in the game during the three hours the error in battles was popping up (from 12.00 PM through 3.00 PM UTC) have received it. The given items will expire in 72 hours. Make sure that you claim them before they are gone. And thank you for being with us!

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User
7 August, 2019, 2:12 PM UTC
Nice actions! 
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