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Errors at the End of Battles (06.08.2019)

Errors at the End of Battles (06.08.2019)

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CirillaAdmin
Aug 6, 2019, 14:0808/06/19
02/27/19
417

Errors at the End of Battles (06.08.2019)

Hello, ladies and gentlemen! You may have been getting the error 'The game is currently experiencing some issues...' finishing different kinds of battles over the past two hours or so. We are checking the issue and will fix it as soon as possible. I will keep you updated in this topic. We are sorry for the inconveniences.
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2k
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21
Comments
Aug 6, 2019, 14:2408/06/19
08/03/19
2
Ohh ty for the post, was wondering why my golem peak battle was glitching at the end. trying to do progress mission.
Aug 6, 2019, 14:3208/06/19
06/30/19
7
Hope it can be fixed soon. Lost time, boss key and energy for nothing!
Aug 6, 2019, 14:3508/06/19
06/07/19
2

Yeah, same. Lost my boss key this morning.


Thanks for letting us know you're working on it though.
Aug 6, 2019, 15:1108/06/19
Aug 6, 2019, 15:11(edited)
02/22/19
386
Thanks for the heads up - game is in and out of maintenance - pretty much not playable in the last few hours
Aug 6, 2019, 15:1108/06/19
05/13/19
6
I have lost 2 key and some rewards battles this morning untill I see this. I was so mad. 
Aug 6, 2019, 15:1608/06/19
06/30/19
7
Unacceptable if this time no compensation :(
Aug 6, 2019, 15:2108/06/19
03/06/19
2
Ty! Lost a lot of key's and energy.... :-/
Aug 6, 2019, 15:2308/06/19
06/13/19
2
I’ve tried to send error reports and it doesn’t go through, 
Aug 6, 2019, 15:3008/06/19
01/29/19
51

Lost Keys, lost energy.. as most people. Hardly worth a post.


Bet the ugly dwarves ruined the game while digging their way up to daylight -  through the code.
CirillaAdmin
Aug 6, 2019, 15:5308/06/19
02/27/19
417
We have fixed the error, the game is stable now. We will discuss the compensation tomorrow. Thank you all for your patience here.
Aug 6, 2019, 16:5108/06/19
08/03/19
2
Thanks for your fix! you guys are fast.
Aug 6, 2019, 17:0108/06/19
02/16/19
29
Cirilla said:

We have fixed the error, the game is stable now. We will discuss the compensation tomorrow. Thank you all for your patience here.
Compensation tomorrow, just in time for people to miss out on ultimate chests today and not be able to make up for it tomorrow. Lovely.
Aug 6, 2019, 18:4608/06/19
08/01/19
8

Lost reward also bought some energy just before maintenence message came out. What a waste. Wish I had seen this post so I didnt have to waste time. Ty for fix tho


Aug 6, 2019, 20:3708/06/19
08/20/18
47
so any word about "compensation" for the mass freezing that's still rampant and has been since 1. 7? I'd be happy with a working game at least if nothing else....to much too ask for though maybe seeing as we've been waiting Months!!! for some clarification.
Aug 7, 2019, 03:4408/07/19
06/30/19
7
I am more waiting for an official announcement and good solutions to improve the game than compensations. Thanks anyways for quick actions. 
Aug 7, 2019, 10:0908/07/19
05/04/19
1
I still have the problem on Ice Golem. 
Aug 7, 2019, 12:3208/07/19
Aug 7, 2019, 12:33(edited)
1
Got the same issue on some dungeons and clan boss. It seems if you use auto battle, the chance of an error is higher. Wasted 3 clan boss keys now and loads of energy.
CirillaAdmin
Aug 7, 2019, 13:2908/07/19
02/27/19
417

Hello everyone! The promised compensation has already been delivered to your accounts: 500 Energy; 4 CB Keys; 4-star Chicken; 3-day XP booster. NB! Only the players that were in the game during the three hours the error in battles was popping up (from 12.00 PM through 3.00 PM UTC) have received it. The given items will expire in 72 hours. Make sure that you claim them before they are gone. And thank you for being with us!

Aug 7, 2019, 14:1208/07/19
06/30/19
7
Nice actions! 
Aug 7, 2019, 15:3008/07/19
Aug 7, 2019, 15:42(edited)
02/22/19
386

Cirilla said:


Hello everyone! The promised compensation has already been delivered to your accounts: 500 Energy; 4 CB Keys; 4-star Chicken; 3-day XP booster. NB! Only the players that were in the game during the three hours the error in battles was popping up (from 12.00 PM through 3.00 PM UTC) have received it. The given items will expire in 72 hours. Make sure that you claim them before they are gone. And thank you for being with us!

Thanks for this generous compensation. Might I ask for future CB keys to be sent to the giftbox as well?

Just imagine your next key is up in 1 minute and you are eagerly waiting for it to be ready so you can go another round - then the compensation hits.
Sure, you could argue that you save a minute, but then again you could also argue that you just lost 5h 59minutes, since the key from regeneration won't come. Since the next CB key from regeneration is now X CB runs away, you'll probably have to wait for a total of 12h 30min just for 1 key from regeneration...