(Notice) (8.05.2019) Server Maintenance

137 Replies
Community Manager
8 May, 2019, 8:38 PM UTC

Hello, everyone!


At the moment we are experiencing some significant technical issues and the server had to be taken down for maintenance. We have no estimates of the fix at the moment, but this thread will be updated once there is more information. Your patience is appreciated and rest assured that our team is doing everything in order to bring Raid back up as soon as possible.

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19
User
8 May, 2019, 8:48 PM UTC

Thanks.


In the meantime RAID told me my energy was full and I shouldn’t waste it ... like those 125 energy that I will lose now will make a difference after losing and unknown, but sure bigger amount today.

Please start taking down the server earlier next time. Can’t count the lost energy due to whatever mistakes your technicians are making when updating and maintaining ... just take it offline, do the work, put it back online. Can’t be that hard ...
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10
User
8 May, 2019, 8:49 PM UTC
You just NOW post this? After the game being essentially offline most of the day? Are you kidding me?
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10
User
8 May, 2019, 8:49 PM UTC
To many upgrade ,and nothing works.....im disapointed
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2
User
8 May, 2019, 8:50 PM UTC
Question Marius are we going to get some compensation for all this? I just hope 250 energy and 2 keys are not it
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11
User
8 May, 2019, 8:50 PM UTC
Update more than this archaic structure of a forum.  Notes should be posted on Discord as its an Official medium.  Not links to the forums that most dont want to visit.
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2
User
8 May, 2019, 8:52 PM UTC
And again re log in in arena ffs
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0
User
8 May, 2019, 8:53 PM UTC

nikolabubanja1 said:


Question Marius are we going to get some compensation for all this? I just hope 250 energy and 2 keys are not it

Cirilla did confirm on discord there would be compensation. I think they are going to wait until they get game stabilized before determining what that will be. 


With as many issues as there has been in the past week with maintenance and the freezing/crashing issues, I do think it should be substantial!
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10
User
8 May, 2019, 8:54 PM UTC
Thank you, keep up the good work 
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2
User
8 May, 2019, 8:55 PM UTC
Can I get a legendary of my choice as a compensation for today?
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17
User
8 May, 2019, 8:55 PM UTC

And why you do not give any information on twitter, or your facebook page? I try to log in several times or kicked out of the game. If you give a little info earlier, your community can see, that the issue is on your side.

You do great work with this game. I hope, that you find the issues and bugs soon.
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4
User
8 May, 2019, 8:55 PM UTC

We appreciate the transparency and diligent updates!

It's unfortunate about the technical issues but be reassured there's alot of love for this game and I myself can appreciate the hard work that's gone into this outstanding title.  

Patience is well deserved 

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8
User
8 May, 2019, 8:58 PM UTC
Yes I saw but if it's like always 250energy that most of people used even more and 2 keys it would be offending players not to mention that events are still here and we lose 1 day
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2
Community Manager
8 May, 2019, 8:58 PM UTC

nicodareusthuul said:


Update more than this archaic structure of a forum.  Notes should be posted on Discord as its an Official medium.  Not links to the forums that most dont want to visit.

I have no access to the official Discord server right now as it is well past my work shift. I did, however, pass the link to the thread to people who should be able to post and I expect it's been put into announcements already.


On the matter of compensation, I will certainly be talking about it with the Dev Team. We'll see what can be done.


To explain the situation in more detail, the issue does not affect the entire server, but it did affect several segments. We did several maintenance sessions earlier on - all of them were announced. It took a while for more reports to come through, once the scope of the issue became clear we took the necessary steps to reboot the server. This happened fairly recently, and I made the post as soon as I was able (on account of it being night and not work hours). Right now the server is up, but we are in the process of monitoring it to see if the issue has been fully resolved or not. Stand by for more information.
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12
User
8 May, 2019, 9:00 PM UTC
nicholasvoigt said:

We appreciate the transparency and diligent updates!

It's unfortunate about the technical issues but be reassured there's alot of love for this game and I myself can appreciate the hard work that's gone into this outstanding title.  

Patience is well deserved 


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3
User
8 May, 2019, 9:05 PM UTC
It’s starting to not be worth playing.
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2
User
8 May, 2019, 9:06 PM UTC
Bummer of a time to release the referral system. Brought a friend in with a code (that didn't work after he deleted the game and tried again, going through the tutorial each time, SIX times), and he's already done with the game after that and today's issues. Bummer.
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1
Community Manager
8 May, 2019, 9:07 PM UTC
spurnedwhale said:

Bummer of a time to release the referral system. Brought a friend in with a code (that didn't work after he deleted the game and tried again, going through the tutorial each time, SIX times), and he's already done with the game after that and today's issues. Bummer.
Putting it mildly. We will get this fixed ASAP, so whether or not your friend decides to give it a try again, please do pass him our sincere apologies. As you can imagine, we are not exactly happy with the situation either.
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10
User
8 May, 2019, 9:07 PM UTC

Having chucked a lot of money into this game, I must say I am rather disappointed.. I understand and appreciate the amount of work that must go into making this game, but I and I think many more people expect a lot more.

 I hope that the compensation will be a lot better than just 2 CB keys and some energy.



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2
User
8 May, 2019, 9:08 PM UTC
I understand that but you know that if we lose money and time (free time) that planed for rest and this game we lose we dont have more time to planed and finish events or just play , and some had hedstart it's unfair for most players and community it's not your mistake but dev nead to make things right now not wave with ... on players
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