Compensation: Game Instability

19 Replies
Community Manager
4 March, 2019, 1:07 PM UTC

Greetings from Plarium!


Due to a number of technical issues, the game was unstable for a number of players. This, in addition to the Steal Buff and Transfer Debuff effects not working properly, has caused certain inconveniences when playing. In appreciation of your patience, we have provided the following items and resources to all players who were registered in the game up to February 28th:

  • 250 Energy
  • XP Boost (1 Day)
  • 2 Clan Boss Key
The Clan Boss Keys will be added directly, while other items will be sent to your Inbox.



UTC +2:00
7
Moderator
4 March, 2019, 4:11 PM UTC
а можно так каждый день?
все герои и сеты в игре https://docs.google.com/spreadsheets/d/1ImZF5KfdFOw0LgnISlWMj77nlN_W8tQr_Uck6YkNpt8/edit#gid=0
UTC +0:00
1
User
4 March, 2019, 5:41 PM UTC

а скиллы вернули? 


UTC +0:00
0
User
4 March, 2019, 6:44 PM UTC
Сердитая Леди сказала:

а скиллы вернули? 


Кражу баффов вроде вернули. А вот возврат дебаффов - пока нет. Ждёмс...
UTC +2:00
1
User
5 March, 2019, 1:14 PM UTC

Сфигалич said:


Кражу баффов вроде вернули. А вот возврат дебаффов - пока нет. Ждёмс...

https://youtu.be/AwF7e3BbMsc


Как не работало, так и не работает. 

UTC +0:00
0
Community Manager
5 March, 2019, 2:22 PM UTC
Пока что не включали обратно. Очень хитрый баг попался, но он в приоритете.
UTC +2:00
0
User
5 March, 2019, 5:45 PM UTC
Thanks. 
UTC +8:00
0
User
13 March, 2019, 4:30 PM UTC

I have sent in two tickets as i am still experiencing instability issues.


I also never received the compensations...


Please help.
UTC +8:00
0
User
13 March, 2019, 5:33 PM UTC
Пора еще одну выдавать, по 4-5 раз в день регулярно в компании вылазит ошибка с предложением перегрузится или написать в поддержку. Поддержка отвечает на это, мол мы в курсе, работаем... Ок, но энергия улетает по 40-50 в день уже неделю. 
UTC +8:00
2
User
7 April, 2019, 1:59 PM UTC

Perhaps Playrium should focus on resolving the support queries as well from mid-March that were closed without anyone taking a look at resolving the issue ... 

UTC +0:00
0
Community Manager
8 April, 2019, 11:38 AM UTC
ShenBlade40 said:

Perhaps Playrium should focus on resolving the support queries as well from mid-March that were closed without anyone taking a look at resolving the issue ... 

Could you post the ticket ID?
UTC +2:00
0
User
16 July, 2019, 1:57 AM UTC
My game doesn’t work after the update what do I do to play again?
Trinity
UTC +7:00
0
User
16 July, 2019, 2:20 PM UTC
Same here, it completely died after the update. It crashes at launch. I’ve spent too much money on this game to have this happen!
UTC +5:00
0
User
16 July, 2019, 6:11 PM UTC
Having the same issue. Game crashes when trying to play. 
UTC +0:00
1
User
17 July, 2019, 7:38 AM UTC
Same here after update game won’t play on my phone but works on iPad fine
UTC +0:00
0
User
17 July, 2019, 10:23 PM UTC

Game is so broke right now.  Non-stop crashing while playing Minotaur lvl 14.  I keep sending reports.  Probably 1 crash every 3 or 4 attempts.


I just have to stop playing now until this is fixed.  I've probably lost 200 hundred energy easy.


I have been paying gems for these refreshes!


Nick T.

17 July 2019



UTC +5:00
0
Community Manager
18 July, 2019, 8:29 AM UTC

MentalIssuez said:


Same here after update game won’t play on my phone but works on iPad fine

We've released hotfix 1.9.1 to help iOS issues. Try to update your phone and see if it's any better.


gnat52577 said:

Game is so broke right now. Non-stop crashing while playing Minotaur lvl 14. I keep sending reports. Probably 1 crash every 3 or 4 attempts.
I just have to stop playing now until this is fixed. I've probably lost 200 hundred energy easy.
I have been paying gems for these refreshes!
Nick T.
17 July 2019
Support will respond to you as soon as they're able. You can also contact them via moderators in the Technical Support subforum here or the Bug Reports channel on the Discord server.
UTC +2:00
0
User
19 July, 2019, 8:27 AM UTC

Boostedude said:


I have sent in two tickets as i am still experiencing instability issues.


I also never received the compensations...


Please help.

The EXACT same thing! Losing so much energy because the game is giving me all sorts of errors! Playing on BlueStacks with a very good connection, so it's not a problem on MY END - it's theirs. 


I also didn't receive the bonuses for updating the game. What's up with that!?


I have raid pass active and sometimes make purchases, but this is mad. I'm thinking about cancelling everything and quitting if this doesn't end- wasting my money here! My actual real-world-hard-earned-money! They don't deserve it if they won't fix the game. I am definitely not the only one who has this idea.

Nerfing champs and adding new content NEEDS to stop until the game is stable again. Priority should be fixing the game, not doing small adjustments to champions and adding new events. We can't play, if the game isn't working well 

"Two things define you; Your patience, when you have nothing and your attitude, when you have everything" - George Bernard Shaw
UTC +3:00
0
User
9 August, 2019, 12:19 PM UTC

Also had it load extremely slow and i opend void with gems and it freezes after her 2nd attack for a while. Annoying when u pay gems to unlock void for 24 hrs and u cant really farm it.

Champ page and everything else been slow too. Across tablet, phone and comp
UTC +2:00
0
User
10 August, 2019, 12:57 PM UTC
Hey.... I give gem for silver coins but the game take gem and no silver.... I don't like this.. In the shop is a blue one.. 200,000.00 coins after one hour disepear... And I don't take that... This it's not ok
UTC +2:00
0
6673412 users registered; 102677 topics; 454183 posts; our newest member:mrgorbaneffyandexru