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7.02.2019 Server Issues

7.02.2019 Server Issues

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MariusAdmin
Feb 7, 2019, 15:0502/07/19
09/04/17
2719

7.02.2019 Server Issues

Hey, everyone!


The game server may be a bit unstable right now, we are looking into the matter and will fix it ASAP. Please keep this in mind and refrain from starting Battles that cost too much Energy to avoid losing it. We apologize for the inconvenience.




Всем привет! Игровой сервер временно нестабилен, но мы уже работаем над устранением неполадок. Приносим свои извинения за причиненные неудобства.



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4k
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24
Comments
Feb 7, 2019, 15:4402/07/19
02/03/19
13

Hallo Plarium Team,

Instead of telling people not to waste energy you should give a compensation like 100 free energy and 1 day double exp boost for server issues. It’s not the players fault that the server are unstable.

Also it is really unprofession if you just get kickt out of the game without a warning for server maintenance. You should make a ingame message that warns you 5 min befor server shut down.


Feb 7, 2019, 16:1002/07/19
02/07/19
3
R0Xx said:

Hallo Plarium Team,

Instead of telling people not to waste energy you should give a compensation like 100 free energy and 1 day double exp boost for server issues. It’s not the players fault that the server are unstable.

Also it is really unprofession if you just get kickt out of the game without a warning for server maintenance. You should make a ingame message that warns you 5 min befor server shut down.



Feb 7, 2019, 16:1702/07/19
Feb 7, 2019, 16:18(edited)
01/08/19
9

There is One big Problem -> More than half of users try to kick clan boss in time but can't.


Говоря проще - 6 часов назад ключ от босса прошел мимо, даже не засчитался в задание гильдии - сейчас тоже в середине боя выкинуло. Сделайте хоть легкую компенсацию за потраченные нервы. 
NEUKModerator
Feb 7, 2019, 16:2902/07/19
10/17/14
524

визитная карточка игры :)



Feb 7, 2019, 17:0102/07/19
Feb 7, 2019, 17:02(edited)
09/24/18
15
Following your post Roxx, we do receive a warning message a little bit before they shutdown the server, however I agree with you, we should have a compensation, I currently have a double XP running but only did 5 battles since this morning, so yes, I compensation is not a bad thing Plarium 
Feb 7, 2019, 17:1602/07/19
01/26/19
3

I am with you  guys. Its moren than the half day that this issue comes again and again and again. A compensation for all players is a very nice motivation and a method to say: thank you for your support. And to say: we are sorry about that unstable server thing. 

So please, bring that Computer on and throw some little presents out. My farming plan runs away for today....


Thanks


ϝҽαɾσϝƚԋҽԃαɾƙ

Feb 7, 2019, 17:2802/07/19
08/10/18
1
R0Xx said:

Hallo Plarium Team,

Instead of telling people not to waste energy you should give a compensation like 100 free energy and 1 day double exp boost for server issues. It’s not the players fault that the server are unstable.

Also it is really unprofession if you just get kickt out of the game without a warning for server maintenance. You should make a ingame message that warns you 5 min befor server shut down.



Feb 7, 2019, 17:4402/07/19
09/13/15
61

i used a 500 energy refill 6 hours ago, less than one hour before the update, with the server issues i still nt managed to use it : i loss so many energy production, i'm really pissed.


Feb 7, 2019, 17:4602/07/19
02/02/19
3
Хотя бы ориентировочное время решения проблемы назвали бы  А то фармить нужно.)
Feb 7, 2019, 17:5202/07/19
01/08/19
9
вчера использовал бустер х3 дня сегодня купил енку за рубины - все летит в бездну - Господин Мариус, будет компенсация?
Feb 7, 2019, 18:0002/07/19
01/29/19
4

This is insane. Waste of energy all day and no rewards for dungeon fights. Wtf!

Feb 7, 2019, 18:0002/07/19
11/11/15
38
Why ask for compensation game has repeatedly pointed out that its beta they don't care doesnt matter who gets advantages who doesnt doeant matter what you lose or waste its beta they dont care is thier answer
Feb 7, 2019, 18:0402/07/19
01/24/19
2
Matrix said:

Following your post Roxx, we do receive a warning message a little bit before they shutdown the server, however I agree with you, we should have a compensation, I currently have a double XP running but only did 5 battles since this morning, so yes, I compensation is not a bad thing Plarium 

Feb 7, 2019, 18:0602/07/19
01/24/19
2
Not all the time.  We receive messages for the usual scheduled maintenance in advanced but we just had 2 back to back with nothing.  And it's not the first or last time they do it.  No excuse.
Feb 7, 2019, 18:1002/07/19
02/07/19
1
Only started yesterday and was pleasantly surprised. A very promising game... then today happens and my opinion has somewhat reversed. The game is good but thanks to today I don't think I can trust this company with my money. I could spend a fortune one day then the game goes kaput forever the next...
Feb 7, 2019, 18:3002/07/19
12/21/18
11

Taken from another thread. There will be comp for this. Who knows what it will be so I'd suggest putting in a ticket if you used any energy consumables as well as XP boosts.

Marius said:

I've made a warning post in the Announcement Section of the Forum. But, unfortunately, I have no ETA. Fingers crossed, right now we are fixing the presumed root cause of the issue. I should also note we are planning to look into the matter of compensating people as the instability caused issues, but that is likely not going to happen earlier than tomorrow. Still, everyone on the Dev Team is in agreement, so we are going to update you guys once there is some solid information.


MariusAdmin
Feb 8, 2019, 09:0702/08/19
Feb 8, 2019, 09:07(edited)
09/04/17
2719

Hey, everyone. I did note in one of my posts yesterday that we are looking into the matter of compensation given server instability. It has been confirmed today (08.02.2019), all players apart from those who registered today will receive the following:

  • 250 Energy
  • 1 XP Boost (1 Day)
  • 2 Clan Boss Keys
There will be in-game news about it as well. Thank you all for your patience as we dealt with this particularly difficult issue.
NEUKModerator
Feb 8, 2019, 09:1402/08/19
10/17/14
524
Marius said:

Hey, everyone. I did note in one of my posts yesterday that we are looking into the matter of compensation given server instability. It has been confirmed today (08.02.2019), all players apart from those who registered today will receive the following:

  • 250 Energy
  • 1 XP Boost (1 Day)
  • 2 Clan Boss Keys
There will be in-game news about it as well. Thank you all for your patience as we dealt with this particularly difficult issue.
!
Feb 8, 2019, 10:1102/08/19
02/03/19
13
Marius said:

Hey, everyone. I did note in one of my posts yesterday that we are looking into the matter of compensation given server instability. It has been confirmed today (08.02.2019), all players apart from those who registered today will receive the following:

  • 250 Energy
  • 1 XP Boost (1 Day)
  • 2 Clan Boss Keys
There will be in-game news about it as well. Thank you all for your patience as we dealt with this particularly difficult issue.

Feb 8, 2019, 13:0502/08/19
01/29/19
7
Today another crash and i don't receive any sort of compensation for yesterday lost never seen 2 clan boss key or 250 energy....... 
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