Update News!

7 Replies
Anne Bonnie
Administrator
27 April, 2017, 5:01 PM UTC

Update News!

Check Out the New Features Now!


Ahoy there, Captains!


This week, we’ve fixed some bugs and made the following important update:


- On occasion, the cost of returning all Units immediately from the "Tracking" tab of the Pirate Stronghold was displayed incorrectly. This has now been fixed.


- Fixed: Brotherhood Bastion construction can now proceed as intended (some Captains were experiencing problems).


Arrh, that's enough chatter for now, Captains - get yerselves on deck and unfurl the main, I can hear cannons in the distance!


Piratically yours!

Captain "Bonnie" Anne O'Malley


UTC +0:00
toggit
29 April, 2017, 12:12 AM UTC

I clicked Discuss button and ended up here - http://prntscr.com/f22c6n


Is this a secret forum for russian hackers and scammers?
UTC +0:00
Alyona Kolomiitseva
Community Manager
4 May, 2017, 2:33 PM UTC
toggit said:

I clicked Discuss button and ended up here - http://prntscr.com/f22c6n


Is this a secret forum for russian hackers and scammers?
It's our official VK group :) Where did you click to get there?
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
seanolds1972
7 May, 2017, 8:16 PM UTC
these update and my ships still on their way for 2 days now and no galleons WTG Plarium 
UTC +6:00
citations
7 May, 2017, 10:33 PM UTC

I sent out a raid with half my offensive fleet, when it arrived it just disappeared.  If you look in the Pirate Stronghold it shows it still raiding. It wont return and results don't show up.  I'd like my fleet back please! 


UTC +5:00
Alyona Kolomiitseva
Community Manager
8 May, 2017, 2:13 PM UTC
Hi, guys! All issues should be resolved by now :)
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
shaneleereid
8 May, 2017, 4:33 PM UTC
Idk but even though I experience what was mention about the ships not returning when called back from a raid, well it happen to me during a mass attack on a presido so I whirled as close as I could first near there, an once we made the hit I hurried an recalled um, an hurried to whirl on out back near around my old spot was, as I was stuck whirling for 2 days an my units stuck in place ,on way back, now what gets me, is what time I had left on my boost I had activated just went to waste, an they at lease could put the remaining time I had on my 50% offense and defense ,I had other plans to use that, an being that I do invest quite a good lump to play for the extra,s its not right, I sure didn't  get out of what I wanted from it, so my 7 days turned in 5 days, an top it off , didn't  get the points added to the tournament that was going on which happen to end a lil bit after ((plarium)) fix the Issue)) well how about the whole issue, of my lost, cause the way I see it you gain more without the risk any lost, I lost time, an  money that went toward that boost, an a few units, where's the fairness in that? I would think keeping your customer,s and fans would be #1 to keep um coming back, an keep having trust in buying into the lil perks and boost ,whatever ,without wondering is this a way and opportunity to get over an take advantage of the customer, an only reason why I say all this is because I play an pay into other game names too as Sony((PS4 an 3 system's)), now there been incidents where they been hack an couldn't get online to play an once it was for three weeks maybe a lil more, but they wrote all  there customer's   and apologize for the inconvenience added $5 to my account an added the weeks an plus a free month being I'm a PlayStation plus member, an gave me a choice of free two games out of a few that they selected, I thought that was the most amazing thing that Sony((PlayStation)) ever did for they customer's, in the end of all this, I have absolute the greatest respect and trust in them to fix any issue's  that rise, Now if I didn't  think Plarium  wasn't Great I wouldn't  be here wasting my time., Also I admire an have the most respect for all the hard work you put into an created fantastic game's  specially Pirates: Tides of Fortune, so hopefully I can get back just the little bit of remaining time I had left ,if not I guess your care for the customer's/ fans isn't  as great as mine..
shaneR
UTC +5:00
Alyona Kolomiitseva
Community Manager
10 May, 2017, 12:06 PM UTC

shaneleereid said:


 hopefully I can get back just the little bit of remaining time I had left ,if not I guess your care for the customer's/ fans isn't  as great as mine..

All compensation requests should be forwarded here: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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