Thank you for being part of the Pirate family!

5 Replies
Anne Bonnie
31 December, 2016, 10:09 AM UTC

The Pirate community is wishing you Happy Winter Holidays with the hope that they will bring you lots of happiness and joy!


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ASH
2 January, 2017, 5:45 PM UTC
The holidays are bringing more joy than a game full of cheaters 
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Torch
4 January, 2017, 1:37 AM UTC

liking this game so far...  a little slow  :)

Torch
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Alyona Kolomiitseva
Community Manager
4 January, 2017, 11:48 AM UTC

Torch said:


liking this game so far...  a little slow  :)

Torch

There can be many reasons why the lags occur.

The issue can be on your PC/browser/router/Internet provider/CDN/our server/etc.


To understand the reason of lag, we need some additional information. You can help us to investigate your case if you do the following:


1. Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6


2. Access Network tab http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g


5. Input the following command in cmd: tracert plarium.hs.llnwd.net Then make a screenshot of it.


6. Send this information to our Support Team: http://support.plarium.com/Tickets/Submit/.


They will help you to understand the reason of your lags and will help you to fix them.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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casca2004
5 January, 2017, 4:06 PM UTC
I like this game.  Starts a little slow, but in a quite logical fashion and there is a lot of help to keep you going.
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Alyona Kolomiitseva
Community Manager
6 January, 2017, 11:53 AM UTC
casca2004 said:

I like this game.  Starts a little slow, but in a quite logical fashion and there is a lot of help to keep you going.
I'm glad to hear that! If you ever need some help or have any questions, feel free to ask on our forum! 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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