Credit card fraud

34 Replies
Syd
1 November, 2016, 12:46 AM UTC

With all the cheating and hacking going on, how can I be sure it is safe to use my credit card on this website?  Until the ability for Plarium to stop the scripting/hacking/cheating, I cannot afford the potential exposure to credit card fraud from your site.

UTC +5:00
Dalira
1 November, 2016, 12:56 AM UTC

You won't get an answer on this. Except maybe, that "everything is safe, no one can cheat, fraud or scam" and that there are regularily "security scripts" managed by the "security team". Only to find the other day out that the russian robbed your CC.


No $ for cheats.

UTC +7:00
Hook
1 November, 2016, 1:08 AM UTC
Now that is a very good question. And the answer is, you can't. Therefore, "No $ for Cheats" is not only good for the game, it just might save your wallet.
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picframer
1 November, 2016, 1:31 AM UTC
I told everyone in our BH to cancel their card and IF they really have to spend anything here, get a throw away visa from the corner store, IMHO nothing is safe based on what I have seen.
no € for cheaters
UTC +4:00
ArchAngel
1 November, 2016, 1:39 AM UTC

Well, absolutely correct. In a game where cheaters do whatever they want, your credit card is not safe. Of course not.


No $ for cheats and your own security.
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Azhaar Laghari
1 November, 2016, 1:46 AM UTC
picframer said:

I told everyone in our BH to cancel their card and IF they really have to spend anything here, get a throw away visa from the corner store, IMHO nothing is safe based on what I have seen.
What you wrote. ^^^
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Alyona Kolomiitseva
Community Manager
1 November, 2016, 1:12 PM UTC

I can confirm that no cheats or hacks can be applied to our game. Our game server is secure against any penetrations or attacks. 

Recently we have identified the number of players that were violating our Terms of Use. However, they didn't use any cheats and they have obtained their units in a fair way. 

Moreover, nobody can get access to your game account or credit card information if you don't compromise it.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
picframer
1 November, 2016, 1:54 PM UTC

Alyona,


Thank you for your post, perhaps an older age thing on my part.....having played this game with a pretty good understanding of how things should work, looking at what has transpired with attacks on our BH and others that deify logic, seeing havens which have been reported have massive troops with little to no stats except for prizes, seeing these mass attacks against players from havens that are fairly new yet have offence in the tens of millions, not one but dozens, havens again by the dozen all created on the same date, almost identical stats and layouts, names for the most part the same......To make matters harder for me to understand if hacks and cheats have not been used why is the map riddled with these BOT havens that you confirmed in another thread were not created by your employer and many have these have been around for 2 years or more, it seems to me they cost your company income as they supply resources that players do not have to either wait for or buy with hard earned real money yet it seems little has been done to shut them down....my business background is telling me this makes no sense.


I am pretty much left to conclude this may have been an attempt by the makers of the game to bring balance, which has cost our players dearly since you have confirmed no cheats or hacks have been used, i ask you to understand where we the players are coming from.


Please bear with me, I am not pointing fingers, just trying desperately to understand as are my fellow players.


Kindest Regards
no € for cheaters
UTC +4:00
Icy
Moderator
1 November, 2016, 3:44 PM UTC

If you guys are so concerned about your CC info, I suggest you do what others do and use a prepaid card or even gift cards. If you guys look at the payment screen other options for payment are available besides paypal or a credit card. 



UTC -4:00
OneLastTrip
2 November, 2016, 6:03 AM UTC

Malibou's Most Wanted

UTC +4:00
Crowbar
Moderator
2 November, 2016, 9:43 AM UTC

Please, disregard my mod status here. I am writing this as an ordinary player.

First, I don't buy much, but when I do I use PayPal (Kabam also offers their own interface). This is not just for the P:ToF, but whenever I pay for something, if PayPal is an option, I use them. The key thing is: I choose to trust that one widely known and security-wise well respected company (that promptly and efficiently handled one attempt of fraud I had against my account there), and I have no interest in finding out if Plarium or any other company can be trusted, unless I really have to. When paying via PayPal, all the relevant info is handle by them and them alone.

Second, on Kabam, no payment details are handled by Plarium. I don't know which are the options are available to you guys, but I'm guessing you have a non-Plarium option.

Third, I think there is a lot of misunderstanding here about security. I have no more info on this than you (hence the "disregard my mod status" disclaimer above), but it seems to me that there is an agreement here that a group of players is using bots. However, what is misunderstood here is that bots are not magic, nor do they crack anything. They simply automate tasks, which is almost the same as having live players.

The difference between a bot and a live player is that a bot can't be bargained with. It can't be reasoned with. It doesn't feel pity, or remorse, or fear. And it absolutely will not stop... ever, until you are dead! ;-) This means that the only real abuse with bots comes from running a huge amount of alts, that a living person would be unable to run.

Now, this is an abuse worthy of swift action and harsh punishment, but it is not a security vulnerability, and - from all that was said by you and Plarium on this issue - I have a feeling that this is exactly what is happening here.

All that being said, I agree that Plarium needs to handle this far more efficiently, but they also need your reports to do so. Should you, paying customers, be bothered by these reports to Support? No, you shouldn't, but as long as it's the only way to get anything done, you have to... or suffer the consequences, no matter how unfair all this is.

UTC +0:00
Alyona Kolomiitseva
Community Manager
2 November, 2016, 12:10 PM UTC

picframer said:


Alyona,


Thank you for your post, perhaps an older age thing on my part.....having played this game with a pretty good understanding of how things should work, looking at what has transpired with attacks on our BH and others that deify logic, seeing havens which have been reported have massive troops with little to no stats except for prizes, seeing these mass attacks against players from havens that are fairly new yet have offence in the tens of millions, not one but dozens, havens again by the dozen all created on the same date, almost identical stats and layouts, names for the most part the same......To make matters harder for me to understand if hacks and cheats have not been used why is the map riddled with these BOT havens that you confirmed in another thread were not created by your employer and many have these have been around for 2 years or more, it seems to me they cost your company income as they supply resources that players do not have to either wait for or buy with hard earned real money yet it seems little has been done to shut them down....my business background is telling me this makes no sense.


I am pretty much left to conclude this may have been an attempt by the makers of the game to bring balance, which has cost our players dearly since you have confirmed no cheats or hacks have been used, i ask you to understand where we the players are coming from.


Please bear with me, I am not pointing fingers, just trying desperately to understand as are my fellow players.


Kindest Regards

Hi, picframer!

There is a huge difference between Bot Havens (that imitate player activity) and cheats or hacks in the game. Those Bot Havens do act in a certain pattern, so many players easily find them on the map and report to us. 

However, they can't get Units/Rubies/Items from the air. They still have the same limitations as all other players do. And they have the same options in the game like all other players.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Frank Connett
2 November, 2016, 3:35 PM UTC

They don't need to buy the rubies when they are on the top in the tournaments they win them.


Ya know, If you say what RuAL has done has been done with no cheating but automated script's, I would argue that using these automated scripts are CHEATING. No other BH that has been in existence on this server could have ever taken down so many Presidio's in such a short period of time say an hour as they did?


If that is acceptable to you then we need RuAL to start selling the scripts so we can all use them and even the game back up otherwise there is no point in playing against that.
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Blasphemy
Moderator
2 November, 2016, 4:01 PM UTC

Frank Connett said:


 No other BH that has been in existence on this server could have ever taken down so many Presidio's in such a short period of time say an hour as they did?

nobody would want to, even though this is a combat game we still have a balance we have to watch out for, 

if you bend to one side to much you will find that it damages a part of the game play, those that "respect" how the gaming is  

They know the importance..

RuAL's leader doesnt really have that respect, and what ive heard he didn't have it in Ru platform either 

I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
Frank Connett
2 November, 2016, 4:55 PM UTC

Well Blasphemy, Unfortunately the damage has been done. How Can Plarium possible compensate those that have lost so much, and as I have stated what I lost was a pittance compared to some. As a matter of fact it's not even been discussed anywhere I know of.

One of the things that I want to point out that makes this an even tougher pill to swallow, is that had already happened on the RUSSIAN SERVER and for all practical purposes it does not appear that Plarium did anything to try and stop it on any of their other servers especially ours.


To Be Honest a lot of simpletons may complain that people are whining, but They have the right to say
whatever they feel like saying now.
UTC +0:00
User Deleted
2 November, 2016, 4:56 PM UTC

sure lets talk about balance in the game , we can ask Pilgrims to tell us how they like new balance

or maybe NSF of CB in next few days 
UTC +1:00
bernd
2 November, 2016, 5:50 PM UTC

However, what is misunderstood here is that bots are not magic, nor do they crack anything. They simply automate tasks, which is almost the same as having live players. The difference between a bot and a live player is that a bot can't be bargained with. It can't be reasoned with. It doesn't feel pity, or remorse, or fear. And it absolutely will not stop... ever, until you are dead! ;-) This means that the only real abuse with bots comes from running a huge amount of alts, that a living person would be unable to run. Now, this is an abuse worthy of swift action and harsh punishment, but it is not a security vulnerability, and - from all that was said by you and Plarium on this issue - I have a feeling that this is exactly what is happening here.




Look at the prize ranking, they have LH-automation too ... so the script is obviously more complex than the common Automation scripts. even without that lh-automation they could build up thousands of accounts with each several million offense to burn in a couple of months, simply by doing nothing.


And i want to say it again: even if we Keep on reporting bots to the Support, they can create more bots at one day than we can Report. that will go on forever and Change the game.


players will start to use their own scripts or quit the game. if everyone uses these scripts, presidios are basically useless for example ... and you tell us thats no cheating? WHY???? just because your serverdata's aren't changed? thats pure sarcasm i hope ....


UTC +1:00
User Deleted
2 November, 2016, 6:19 PM UTC

bernd said:


However, what is misunderstood here is that bots are not magic, nor do they crack anything. They simply automate tasks, which is almost the same as having live players. The difference between a bot and a live player is that a bot can't be bargained with. It can't be reasoned with. It doesn't feel pity, or remorse, or fear. And it absolutely will not stop... ever, until you are dead! ;-) This means that the only real abuse with bots comes from running a huge amount of alts, that a living person would be unable to run. Now, this is an abuse worthy of swift action and harsh punishment, but it is not a security vulnerability, and - from all that was said by you and Plarium on this issue - I have a feeling that this is exactly what is happening here.




Look at the prize ranking, they have LH-automation too ... so the script is obviously more complex than the common Automation scripts. even without that lh-automation they could build up thousands of accounts with each several million offense to burn in a couple of months, simply by doing nothing.


And i want to say it again: even if we Keep on reporting bots to the Support, they can create more bots at one day than we can Report. that will go on forever and Change the game.


players will start to use their own scripts or quit the game. if everyone uses these scripts, presidios are basically useless for example ... and you tell us thats no cheating? WHY???? just because your serverdata's aren't changed? thats pure sarcasm i hope ....


i agree  with everything you said

if bots are no humans and they producing troops-playing prizes-win rewards-troops/rubies and other goods....then destroying someone of us with all that.....you can call it what ever you like  , for me that is cheating
UTC +1:00
Blasphemy
Moderator
2 November, 2016, 7:05 PM UTC

it is cheating, and if you can send the bot cords to plarium support so they can take action of the bots that are showing up then this can get fixed faster





PLARIUM is finally stepping up to this guys, Im not just saying that,

ive seen true facts of it by my own eyes

 But they won't I REPEAT won't interfere with our game unless WE ask them to look at something, ,

So if bots are coming up on your gaming events, bring them in, show them here, 


And as said please turn them in support, even if you have 10 tickets out already...


http://support.plarium.com/enpirates/Tickets/Submit/Step1/23

I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
piratei
2 November, 2016, 8:22 PM UTC

Blasphemy said:


it is cheating, and if you can send the bot cords to plarium support so they can take action of the bots that are showing up then this can get fixed faster

ive seen true facts of it by my own eyes

I'm thinking it's not about the october revolutionary bots to blame, maybe something else its happening here.

I've seen true facts too.

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