"Cheaters still active, proof inside"

52 Replies
Dalira
31 October, 2016, 2:03 PM UTC

Hi there,


nothing has changed at all. I was attacked by bot havens, all around level 30, all with no infrastructure, all with russian names. This clearly displays to me, that strike 2 is about to happen.

The bot havens have no rum cellars, yet they produce units.... They have no tavern. Yet they produce units.


I did not buy any of the haloween offers, Plarium, but now for sure, i will not spend a single dime on this game.

UTC +7:00
Dalira
31 October, 2016, 2:16 PM UTC

Incomming attacks from bot havens:

http://prntscr.com/d198sy

Name-system of the bot havens

http://prntscr.com/d199u8

Typical infrastructure of those harbors:

http://prntscr.com/d19bdb


So, they are level 31, have just build level 1 gold and lumber and have not even build rum cellars? How can they have units???

No Tavern, no storage depots, how can tehy produce units?????

UTC +7:00
Blasphemy
Moderator
31 October, 2016, 2:19 PM UTC
can you please send me the cords?
I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
Dalira
31 October, 2016, 2:30 PM UTC

Coords:


-1115; 816

1120; 736

-1114; 616

-1114; -859

-804; 1121

-1115; -310

-1104; 1070

UTC +7:00
Blasphemy
Moderator
31 October, 2016, 2:31 PM UTC
Dalira please watch the language 
I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
Dalira
31 October, 2016, 2:32 PM UTC

Ok, again, they have NO tavern, NO rum cellar, but are sending troops to me and attacking me in a coordinated strike (all hitting around teh same time).


 HOW IS THIS POSSIBLE, PLARIUM????


Damn, Blas, you know this is getting out of control for Plarium, of course, i get upset as an honest formerly paying customer. I thought this was fixed?

UTC +7:00
Dalira
31 October, 2016, 2:42 PM UTC

So, this is one attack report: http://prntscr.com/d19m2u

It comes from this haven: http://prntscr.com/d19mm1


this is one of teh incomming incomming attacks: http://prntscr.com/d19n24 and this is the harbor the attack is comming from: http://prntscr.com/d19nmi.

All attacks happen to hit me within a 2 minute time frame at the same point, so it is a coordinated attack: http://prntscr.com/d19o1u.


Now, dear CM and/or Plarium, come back to me and tell me taht this is legit and possible and not at all suspicious. Hmmm? ANd yes, i am VERY upset.

UTC +7:00
Dalira
31 October, 2016, 3:08 PM UTC

I hope also that you are going to reimburse me for my Losses, that occured by your corrupted and hacked game maschine.


I want to get reimbursed for these losses:


http://prntscr.com/d19wzc

http://prntscr.com/d19xrz


And these here:


http://prntscr.com/d19yg0

http://prntscr.com/d19yqd


And of course all further attacks that are going on my harbor from these bot managed accounts. They bots are doing a coordinated attack, all attacks will land within a time frame of 2 minutes , as you can see here:


http://prntscr.com/d19zs6


So it is an orchestrated attack. As i said, the bots have no rum cellar, no tavern and their harbor infrastructure consist of only level 1 gold and lumber mines, how can they produce so many units?


See here:


http://prntscr.com/d1a0r9


this is one of the harbors attakcing me. No infrastructure in it.


Here are the coords of the other bot havens that are attacking me. And now please tell me, that everything is legit and secure on your part, wil you?


-1115; 816

1120; 736

-1114; 616

-1114; -859

-804; 1121

-1115; -310

-1104; 1070



As i said, i expect a reimbursement. A FULL reimbursement.

UTC +7:00
Blasphemy
Moderator
31 October, 2016, 3:14 PM UTC

Noted, but please be aware, plarium support still needs to be contacted 

reason why is if you stop contacting them they will think the problems here had decreased

and not take the issues as serious...


So im urging you all to keep sending them any and all info 


http://support.plarium.com/enpirates/Tickets/Submit/Step1/23

I am a daughter of a High King who is not moved by this world for my God is with me and goes before me, I do not fear because im his
UTC +2:00
User Deleted
31 October, 2016, 3:28 PM UTC

Blasphemy said:


Noted, but please be aware, plarium support still needs to be contacted 

reason why is if you stop contacting them they will think the problems here had decreased

and not take the issues as serious...


So im urging you all to keep sending them any and all info 


http://support.plarium.com/enpirates/Tickets/Submit/Step1/23

since this is the ULTIMATE PROBLEM perhaps it is high time that someone from Plarium finally join us here

we can not send that much tickets how much bot havens they can generate 

we are the ones who pay for this game and not those who are paid.....


UTC +1:00
Dalira
31 October, 2016, 3:33 PM UTC

Here again one snapshot of the attacks, including names of the bot haven and arrival time:


http://prntscr.com/d1adc9


And here again the empty harbor infrastructure of this bot attacking me (in a coordinated strike together with 8 other bot attacks, all of some level and all without infrastructure):


http://prntscr.com/d1ae9o


I send all of this to Plarium support. We will see what happens, and IF something happens. Game in the current state is dead and broken.
UTC +7:00
picframer
31 October, 2016, 3:43 PM UTC

Dalira, I really feel for your situation, frustration and anger, have been living this for the last week.


Blasphemy, I for one appreciate all you are doing, I also understand you are the messenger to the Comminuty Manager, I am of the opinion this is a serious problem and needs to go higher up in the food chain at Plarium, surely they care enough for those of us that have invested cash in the past to show there is some type of security in the game, I would like to think that they also are mindful the effects this could have on their other games.

I'm just an old gamer having played a small handful of online games and moderator of one, I would always being in a developer when we had a serious issue so they could see first hand what is going on, I am of the opinion this is serious enough that they should take a quick read here. To me it's the integraty of the company at play here.

no € for cheaters
UTC +4:00
Crowbar
Moderator
31 October, 2016, 3:44 PM UTC

Blasphemy said:


Noted, but please be aware, plarium support still needs to be contacted 

reason why is if you stop contacting them they will think the problems here had decreased

and not take the issues as serious...

There is another important reason: we (CMs and mods) don't see inside havens, we have no access to logs, etc. Support can do all that, and they get your info as a part of the support ticket, not when we pass the info that "there is a problem".

I share suspicions of majority about Support's agility on these things, but I must also admit that recently I began noticing that some reported alts (on Kabam) are no longer around. No idea if it's an accident or Support actually got them, but it gives me hope that the reports are getting handled more properly than before. So, please, give them a chance to process these problems properly.
UTC +0:00
Dalira
31 October, 2016, 3:47 PM UTC

As i said, Crowbar, i passed everything to the support. It would help me though, in case something slipped, if you assist me here and relay the provided information also on your behalf to the support.


As this is a rather pressing issue, it could speed things up. I mean 10 attacks, 8 of the orchestrated to hit alltogether with a time frame of 2 minutes, by EMPTY BOT havens, this is more than cheating. It proves, that someone is able to produce troops without tavern, without rum cellars etc.


then we hear, security script is innitiated, no rubies, troops or ressources can be bought. OK HOW THE HELL CAN THEY PRODUCE TROOPS THEN, if that would be true? Since they have no ressource generating infrastructure in their havens.
UTC +7:00
Crowbar
Moderator
31 October, 2016, 3:48 PM UTC
picframer said:

I'm just an old gamer having played a small handful of online games and moderator of one, I would always bring in a developer when we had a serious issue so they could see first hand what is going on, I am of the opinion this is serious enough that they should take a quick read here. To me it's the integraty of the company at play here.
I agree with this, but it's not in our power. Blasphemy asked for it before, and I'll reiterate your request, but that's the extent of what we can do.
UTC +0:00
Crowbar
Moderator
31 October, 2016, 3:52 PM UTC

Dalira said:


As i said, Crowbar, i passed everything to the support. It woudl help me though, in case something slipped, if you assist me here and relay the provided information also to teh support.

Blasphemy said she passed it on, and - believe me - she did. Also, our CM has confirmed that she passed it further. We did all that we could've done.

Dalira said:

then we hear, security script is innitiated, no rubies, troops or ressources can be bought. OK HOW THE HELL CAN THEY PRODUCE TROOPS THEN, if that would be true? Since they have no ressource generating infrastructure in their havens.

Believe me, as a fellow player, I'd love to know the answer.
UTC +0:00
Alyona Kolomiitseva
Community Manager
31 October, 2016, 3:55 PM UTC

Hey, guys! I have passed this this information to our in-game security specialists. Thank you for letting us know. 

But please, report all such issues to Support Team. It's very important, because we need to track such reports and we use specific channels for that. Different Departments receive the information about such issues from Support. Of course I can pass it directly to the responsible people, but many other detartments will now be aware of the issue then. So please, let's use the designated channels 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Cap Kidd
31 October, 2016, 5:35 PM UTC
Wow..thanks for sharing the info Dalira
UTC +8:00
OneLastTrip
31 October, 2016, 6:02 PM UTC

It seems one or two BH tried to sow distrust between the other BH and instead created distrust between honest players and Plarium.  For all we know some hacker group may be trying to blackmail Plarium itself.  We just do not know and can only voice guesses based on what we see in the game.  Plarium can maybe put out the fire, but the horses have already bolted from the barn.  How do they replace sadness and despair with hope and trust?

UTC +4:00
Dalira
31 October, 2016, 6:08 PM UTC

Well, another one.... 1000 mardauders attack. Of course comming from an empty haven, but level 31. You can go, check the coordinates for yourself. It is all displayed in the screenshot.


http://prntscr.com/d1cn5n

UTC +7:00
1725432 users registered; 43169 topics; 271698 posts; our newest member:bottra joy