Customer Support - Loss of Troops due to the discussion on recent banned accounts

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Customer Support - Loss of Troops due to the discussion on recent banned accounts

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1 2

Deleted

Oct 31, 2016, 01:0510/31/16

*UA*

Oct 31, 2016, 06:5710/31/16

Oct 31, 2016, 07:04(edited)

08/29/14

263

That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....

Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....

Deleted

Oct 31, 2016, 10:3810/31/16

AdamKrab said:

That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....

Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....

a little late to start cying to plarium, dont you think.. when you already started your demolition job here...

*UA*

Oct 31, 2016, 12:0910/31/16

08/29/14

263

BornInTheStorm said:

AdamKrab said:

That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....

Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....
a little late to start cying to plarium, dont you think.. when you already started your demolition job here...

Never say never ....

1 2

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You cannot post comments.","title":"Customer Support - Loss of Troops due to the discussion on recent banned accounts","authorRole":"","contentDraftJs":"","contentHtml":"<p>I would start off by saying I am not one to complain, I found Tides Of Fortune a while back, fell in love with the game and being retired it has been a great pass time, I feel I am in an amazing BH with great members, I have invested a considerable amount of money to support the game and yes speed up advancement, buy defense to protect our assets etc.</p><br><p>I would be considered a novice gamer I suppose but I do know a fair amount about what is possible in game and what may be a situation that should be looked into.</p><br><p>This related to troops lost due to some type of hack/glitch/exploit that has been discussed at length here in the forum, we were informed by the community manager the accounts in question had been banned, it was suggested we file a ticket with support for troops lost at our Presidio’s by the accounts in question, provide details and screen shots.  I have done all this including a link to the thread in our forum to assist the support person.</p><br><p>I am very disheartened to have been informed today, I will not be receiving any of the defensive troops back that I lost as a result of these malicious accounts, doesn’t really seem fair but as I said, I love the game and will play until my last Bonnie sets sail, I will however never put another cent into this game or any other as a result of how this was handled. I honestly didn’t think I was asking for too much.</p><br><p>[#IPA-318-83234]:</p><br><p><a href=\"http://plarium.com/forum/en/pirates-tides-of-fortune/game-discussion/31044_on-the-edge-of-quitting-the-game-due-to-massive-cheating-and-hacking\" target=\"_blank\">http://plarium.com/forum/en/pirates-tides-of-fortune/game-discussion/31044_on-the-edge-of-quitting-the-game-due-to-massive-cheating-and-hacking</a></p><br><p>Hello Andrew,</p><br><p>I have examined the screenshots and can confirm that the results of these two battles were calculated properly.</p><p>According to the Refund Policy, troops which were lost not due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error are not considered valid for the reimbursement.</p><br><p>You can find more information about our Reimbursement Policy by visiting our community page: <a href=\"http://plarium.com/#/doc/refund\" target=\"_blank\">http://plarium.com/#/doc/refund</a>/</p><br><p>Don't get discouraged, you can always revive your lost units for a significantly reduced price at the Surgeon.</p><br><p>If there is anything else that we can help you with, don't hesitate to contact us.</p><br><p>Best Regards,</p>","createdDate":"1477780020000","folderId":"104","id":"31189","authorId":"1220385","authorRegistered":"1471653091067","authorName":"p51mustang ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23023543.jpeg?v=1536964117"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"8638","commentsCount":"24","likesCount":"1","authorCommentsCount":"19","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/pirates-tides-of-fortune/104_game-discussion/31189_customer-support---loss-of-troops-due-to-the-discussion-on-recent-banned-accounts/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"2","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1306001/","commentUrl":"/forum/en/comment/topic_203618/"},"strings":{"userRole":"","userId":"1306001","contentDraftJs":"","contentHtml":"<img src=\"//cnt-forum.plarium.com/file.bmp?url=http%3a%2f%2fimage.prntscr.com%2fimage%2fbadcef8314cb451c8030cb5c6b16ffc3.png\">","userRegistered":"","userCommentsCount":"65","userName":"Deleted","createdDate":"1477875936957","editedDate":"0","id":"203618","entityId":"31189","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"203618","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/23439/","commentUrl":"/forum/en/comment/topic_203667/"},"strings":{"userRole":"","userId":"23439","contentDraftJs":"","contentHtml":"\n<p>That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....</p><br><p>Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....</p>","userRegistered":"1409309258847","userCommentsCount":"263","userName":"*UA*","createdDate":"1477897075480","editedDate":"1477897476607","id":"203667","entityId":"31189","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/5257150.jpeg?v=1671133129"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"203667","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1306001/","commentUrl":"/forum/en/comment/topic_203737/"},"strings":{"userRole":"","userId":"1306001","contentDraftJs":"","contentHtml":"<div class=\"user-name\">AdamKrab said:</div><br><blockquote>\n<p>That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....</p><br><p>Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....</p></blockquote>a little late to start cying to plarium, dont you think.. when you already started your demolition job here...","userRegistered":"","userCommentsCount":"65","userName":"Deleted","createdDate":"1477910337187","editedDate":"0","id":"203737","entityId":"31189","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"203737","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/23439/","commentUrl":"/forum/en/comment/topic_203763/"},"strings":{"userRole":"","userId":"23439","contentDraftJs":"","contentHtml":"<div class=\"user-name\">BornInTheStorm said:</div><br><blockquote><div class=\"user-name\">AdamKrab said:</div><br><blockquote>\n<p>That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....</p><br><p>Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....</p></blockquote>a little late to start cying to plarium, dont you think.. when you already started your demolition job here...</blockquote>Never say never  .... ","userRegistered":"1409309258847","userCommentsCount":"263","userName":"*UA*","createdDate":"1477915784367","editedDate":"0","id":"203763","entityId":"31189","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/5257150.jpeg?v=1671133129"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"203763","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Customer Support - Loss of Troops due to the discussion on recent banned accounts","authorRole":"","contentDraftJs":"","contentHtml":"<p>I would start off by saying I am not one to complain, I found Tides Of Fortune a while back, fell in love with the game and being retired it has been a great pass time, I feel I am in an amazing BH with great members, I have invested a considerable amount of money to support the game and yes speed up advancement, buy defense to protect our assets etc.</p><br><p>I would be considered a novice gamer I suppose but I do know a fair amount about what is possible in game and what may be a situation that should be looked into.</p><br><p>This related to troops lost due to some type of hack/glitch/exploit that has been discussed at length here in the forum, we were informed by the community manager the accounts in question had been banned, it was suggested we file a ticket with support for troops lost at our Presidio’s by the accounts in question, provide details and screen shots.  I have done all this including a link to the thread in our forum to assist the support person.</p><br><p>I am very disheartened to have been informed today, I will not be receiving any of the defensive troops back that I lost as a result of these malicious accounts, doesn’t really seem fair but as I said, I love the game and will play until my last Bonnie sets sail, I will however never put another cent into this game or any other as a result of how this was handled. I honestly didn’t think I was asking for too much.</p><br><p>[#IPA-318-83234]:</p><br><p><a href=\"http://plarium.com/forum/en/pirates-tides-of-fortune/game-discussion/31044_on-the-edge-of-quitting-the-game-due-to-massive-cheating-and-hacking\" target=\"_blank\">http://plarium.com/forum/en/pirates-tides-of-fortune/game-discussion/31044_on-the-edge-of-quitting-the-game-due-to-massive-cheating-and-hacking</a></p><br><p>Hello Andrew,</p><br><p>I have examined the screenshots and can confirm that the results of these two battles were calculated properly.</p><p>According to the Refund Policy, troops which were lost not due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error are not considered valid for the reimbursement.</p><br><p>You can find more information about our Reimbursement Policy by visiting our community page: <a href=\"http://plarium.com/#/doc/refund\" target=\"_blank\">http://plarium.com/#/doc/refund</a>/</p><br><p>Don't get discouraged, you can always revive your lost units for a significantly reduced price at the Surgeon.</p><br><p>If there is anything else that we can help you with, don't hesitate to contact us.</p><br><p>Best Regards,</p>","createdDate":"1477780020000","folderId":"104","id":"31189","authorId":"1220385","authorRegistered":"1471653091067","authorName":"p51mustang ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23023543.jpeg?v=1536964117"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"8638","commentsCount":"24","likesCount":"1","authorCommentsCount":"19","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/pirates-tides-of-fortune/104_game-discussion/31189_customer-support---loss-of-troops-due-to-the-discussion-on-recent-banned-accounts/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"2","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1306001/","commentUrl":"/forum/en/comment/topic_203618/"},"strings":{"userRole":"","userId":"1306001","contentDraftJs":"","contentHtml":"<img src=\"//cnt-forum.plarium.com/file.bmp?url=http%3a%2f%2fimage.prntscr.com%2fimage%2fbadcef8314cb451c8030cb5c6b16ffc3.png\">","userRegistered":"","userCommentsCount":"65","userName":"Deleted","createdDate":"1477875936957","editedDate":"0","id":"203618","entityId":"31189","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"203618","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/23439/","commentUrl":"/forum/en/comment/topic_203667/"},"strings":{"userRole":"","userId":"23439","contentDraftJs":"","contentHtml":"\n<p>That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....</p><br><p>Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....</p>","userRegistered":"1409309258847","userCommentsCount":"263","userName":"*UA*","createdDate":"1477897075480","editedDate":"1477897476607","id":"203667","entityId":"31189","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/5257150.jpeg?v=1671133129"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"203667","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1306001/","commentUrl":"/forum/en/comment/topic_203737/"},"strings":{"userRole":"","userId":"1306001","contentDraftJs":"","contentHtml":"<div class=\"user-name\">AdamKrab said:</div><br><blockquote>\n<p>That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....</p><br><p>Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....</p></blockquote>a little late to start cying to plarium, dont you think.. when you already started your demolition job here...","userRegistered":"","userCommentsCount":"65","userName":"Deleted","createdDate":"1477910337187","editedDate":"0","id":"203737","entityId":"31189","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"203737","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/23439/","commentUrl":"/forum/en/comment/topic_203763/"},"strings":{"userRole":"","userId":"23439","contentDraftJs":"","contentHtml":"<div class=\"user-name\">BornInTheStorm said:</div><br><blockquote><div class=\"user-name\">AdamKrab said:</div><br><blockquote>\n<p>That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....</p><br><p>Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....</p></blockquote>a little late to start cying to plarium, dont you think.. when you already started your demolition job here...</blockquote>Never say never  .... ","userRegistered":"1409309258847","userCommentsCount":"263","userName":"*UA*","createdDate":"1477915784367","editedDate":"0","id":"203763","entityId":"31189","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/5257150.jpeg?v=1671133129"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"203763","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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