Customer Support - Loss of Troops due to the discussion on recent banned accounts

24 Replies
BornInTheStorm
31 October, 2016, 12:21 AM UTC

picframer said:


I would start off by saying I am not one to complain, I found Tides Of Fortune a while back, fell in love with the game and being retired it has been a great pass time, I feel I am in an amazing BH with great members, I have invested a considerable amount of money to support the game and yes speed up advancement, buy defense to protect our assets etc.


I would be considered a novice gamer I suppose but I do know a fair amount about what is possible in game and what may be a situation that should be looked into.


This related to troops lost due to some type of hack/glitch/exploit that has been discussed at length here in the forum, we were informed by the community manager the accounts in question had been banned, it was suggested we file a ticket with support for troops lost at our Presidio’s by the accounts in question, provide details and screen shots. I have done all this including a link to the thread in our forum to assist the support person.


I am very disheartened to have been informed today, I will not be receiving any of the defensive troops back that I lost as a result of these malicious accounts, doesn’t really seem fair but as I said, I love the game and will play until my last Bonnie sets sail, I will however never put another cent into this game or any other as a result of how this was handled. I honestly didn’t think I was asking for too much.


[#IPA-318-83234]:


http://plarium.com/forum/en/pirates-tides-of-fortune/game-discussion/31044_on-the-edge-of-quitting-the-game-due-to-massive-cheating-and-hacking


Hello Andrew,


I have examined the screenshots and can confirm that the results of these two battles were calculated properly.

According to the Refund Policy, troops which were lost not due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error are not considered valid for the reimbursement.


You can find more information about our Reimbursement Policy by visiting our community page: http://plarium.com/#/doc/refund/


Don't get discouraged, you can always revive your lost units for a significantly reduced price at the Surgeon.


If there is anything else that we can help you with, don't hesitate to contact us.


Best Regards,



i also dont think the previous owners of all these empty presidios will get their troops back from plarium support... 

UTC +7:00
BornInTheStorm
31 October, 2016, 1:05 AM UTC
UTC +7:00
AdamKrab
31 October, 2016, 6:57 AM UTC

That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....


Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....

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UTC +2:00
BornInTheStorm
31 October, 2016, 10:38 AM UTC
AdamKrab said:

That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....


Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....

a little late to start cying to plarium, dont you think.. when you already started your demolition job here...
UTC +7:00
AdamKrab
31 October, 2016, 12:09 PM UTC
BornInTheStorm said:

AdamKrab said:

That's right, we are very affected the Russian server, RETURN TO US TROOPS ALSO -? Give us a revolution !!! We crave justice !!! And Lenin was so young, and the young in October ahead ....


Правильно ,мы очень пострадали на русском сервере , ВЕРНИТЕ НАМ ВОЙСКА ТОЖЕ ? Даешь революцию !!! мЫ ЖАждем справедливости!!! И ленин такой молодой, и юный октябрь впереди....

a little late to start cying to plarium, dont you think.. when you already started your demolition job here...
Never say never  .... 
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UTC +2:00
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