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Smugglers Den not crediting gold to resource count

Smugglers Den not crediting gold to resource count

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Jan 17, 2017, 07:1401/17/17
2

Smugglers Den not crediting gold to resource count

since your site maintenance, I can not get available gold from smugglers den.  when I click the green button it removes a count from the stack but does not add the gold (I'm owed 2 stacks, because I tried it twice).  Rum and Lumber add fine.  Also, gold increases from doing dailies and mining.  It appears to be just smugglers den and just gold.


In the course researching this, I was eventually lead to a point where I should have been able to start a ticket.  However, even though it say submit a ticket below, the field or area below was just a white space and I could not type there.  It's bad when you have a problem and the place to get help is also broken.  Frustrating.


Edit:  the stacks were 5000 each

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3
Comments
Alyona KolomiitsevaCommunity Manager
Jan 17, 2017, 11:0601/17/17
09/17/15
8278
Hi! Please try submitting a ticket once again. If you can't type in one of the fields, try another browser.
Jan 17, 2017, 19:3001/17/17
2

Alyona Kolomiitseva said:


Hi! Please try submitting a ticket once again. If you can't type in one of the fields, try another browser.

I finally was able to submit a ticket. 

Still waiting for a response.

Alyona KolomiitsevaCommunity Manager
Jan 18, 2017, 12:2101/18/17
09/17/15
8278
Zendiablo said:

Alyona Kolomiitseva said:


Hi! Please try submitting a ticket once again. If you can't type in one of the fields, try another browser.

I finally was able to submit a ticket. 

Still waiting for a response.

If they don't answer till Friday, please give me your ticket ID and I'll check it.