Stuck Army

6 Replies
bryanjr023
23 May, 2016, 11:21 AM UTC

I send raid & my army is stuck there for half an hour now, no report nothing but just there


http://s33.postimg.org/tk27dfufj/bug.jpg


I tried different browser, cleared history but of no use.

UTC +3:00
FaZi
23 May, 2016, 11:26 AM UTC

Recently the game was a little slow, I had a hard time claiming my daily quests. but now it seems a little fine, can you check now?


I am sure it was just a little loop of glitch which is over now

Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
UTC +3:00
Alyona Kolomiitseva
Community Manager
24 May, 2016, 12:28 PM UTC
If they are still stuck, you can contact our Support Team and they will fix this for you. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
gh-muc
24 May, 2016, 7:19 PM UTC
My army is also since hours on the way inbetween. lost on the sea. :( 


bryanjr023 said:



I send raid & my army is stuck there for half an hour now, no report nothing but just there


http://s33.postimg.org/tk27dfufj/bug.jpg


I tried different browser, cleared history but of no use.


UTC +7:00
FaZi
25 May, 2016, 5:38 AM UTC

GH-MUC,


can you please submit a support ticket here.


http://support.plarium.com/enpirates/Tickets/Submit/Step1/53

Th' rougher th' seven seas, th' smoother we sail. Ahoy! ahead ye coward
UTC +3:00
Alyona Kolomiitseva
Community Manager
25 May, 2016, 10:12 AM UTC
Guys, our Support Team has necessary tools to identify and release your stuck Units. Please always contact them in such cases. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
ASH
7 July, 2016, 9:18 PM UTC
I beg to differ, I have contacted Support with the same issue in my game on Kabam.  Forget hrs, it has been days and days and my troops are still stuck.  They may have the tools to fix the problem but will not get right on it!!!
UTC +6:00
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