Hi there Crowbar,
The story starts with my tower computer being blocked because of a wrong authentication code (Google Authenticator). I noticed afterwards my smartphone and my pc did not show the same time.
I could change this on my smartphone but I had to reinstall Plarium Play.
Hereunder a list of tasks done trying to solve the problem: ( I have a ticket with Plarium assistance but they keep repeating the same things)
Plarium Play app uninstalled
Deleted "Uninstall" file
Update all drivers
Update all apps
Reset Plarium Play cache
Downloaded the latest version of Plarium Play
Windows Defender disabled
Selected full control of Plarium Play installation folder
Run Plarium Play as Administrator
Restart pc several times
Both of you, please check this document.
@Ceres, if that fails, please ping the Support. The link is at the end of that document.
@petrus4u, of the things in that document, I'm unsure if you updated .Net. I think you did the rest, so maybe try that too. Sadly, I am out of options here and all I can suggest is that you keep trying with Support. Be as detailed as possible.
It seems that more players - and not just in Pirates - have a similar problem, which means that Support might actually come up with a solution, even if they seem less than helpful at the moment.
@petrus4u, I just heard that another player had an issue related to the authenticator app. Not the same as yours, but similar anough. Make sure to tell the Support about the 2FA issues you've experienced before. I don't see how it can be relevant, but it seems that it can be.
Btw, dotnet updated to the latest version.
Today I tried to connect via my smartphone. I could download and install Plarium Play but had the same issue when I tried to play the game.
Still have the option of mobile wifi device which connects to another internet supplier. Will try it tomorrow, need to buy credit.
Last update: I thought it could be kind of stupid but I just gave it a try. I made a copy of the whole Plarium directory from the laptop, where I can still connect and paste in the appropriate directory on my tower pc. It works but I don't have the full Plarium Play. I will try to install it.
@petrus4u, did you get it to work for you?