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bug when receiving a reward

bug when receiving a reward

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Jun 30, 2019, 12:2506/30/19
01/19/14
5

bug when receiving a reward

there is an error, as it is possible that it is first in my league and second in the general

Screenshots

http://prntscr.com/o8lo32

Summarizing:

That if I finish first in my league, I must also be the first in the general qualification.

I'm missing 1k rubies


Views
642
Comments
10
Comments
CrowbarModerator
Jun 30, 2019, 12:3906/30/19
03/07/16
2340

Why would it not be possible for someone outside of your league to be the first in general?

Check the tournament's scores (click on the "!" button in that message) and see if the one who got the general first position has more points than you do.

Jul 1, 2019, 11:3907/01/19
01/19/14
5

Obviously I already did it.

Exceed widely to the second that it was also in the general.

If I am first in a classification, I am also in the second, since we were the same players and the same points.


P.D. I just saw that the classification has already been changed, but the 1k rubies are still missing

http://prntscr.com/o903s5

http://prntscr.com/o903yt

CrowbarModerator
Jul 1, 2019, 11:5007/01/19
03/07/16
2340

Thank you for the clarification. I will report it.

Please either provide your ID (the bottom left of the Help window) or specify which platform (Plarium (app included) or FB), server (The Pirate Bay/The Golden Coast/Sirens' Strait), and coordinates you're playing at.

I know that the coords are in screenshots, but let's make it easier for the Support to find you.

Jul 1, 2019, 11:5307/01/19
03/05/19
844

ilargi said:


Obviously I already did it.

Exceed widely to the second that it was also in the general.

If I am first in a classification, I am also in the second, since we were the same players and the same points.


P.D. I just saw that the classification has already been changed, but the 1k rubies are still missing

http://prntscr.com/o903s5

http://prntscr.com/o903yt

Hello! If you get the in-game message with the list of rewards you should get them all. Rubies are credited to your in-game balance while Units go to your Harbor and items added to your Smuggler's Den. 

Jul 1, 2019, 17:2007/01/19
01/19/14
5

Thank you both for answering my question.

The reward was received just after the event in which, as I explained, appeared as second in the general championship, (the first 5k of rubies and the second 4k of rubies).

I only received 4k at that time.

With the subsequent refinement of the list, I did not perceive the 1k of rubies that corresponded.

In fact at this moment I do not reach the 6k of rubies in my account as it should be.

http://prntscr.com/o95jsr

attentively

ilargi

my ID

uid 81042 / pp2735761 / The Golden Coast / segment00


CrowbarModerator
Jul 1, 2019, 19:4007/01/19
03/07/16
2340

Thank you, ilargi. I've passed your info on. Hopefully, they'll resolve it quickly.

CrowbarModerator
Jul 4, 2019, 11:2607/04/19
03/07/16
2340

Ilargi, they've checked and corrected the error, sending you 1k missing rubies. Apologies for the inconvenience and thank you for your patience.

Jul 11, 2019, 18:3907/11/19
01/19/14
5
Thank You
Jul 29, 2019, 22:5907/29/19
01/25/17
7

hey just came 30 something in upgrade tournament , received my rubies but no troops ?

playing on pirate bay on Facebook, 
CrowbarModerator
Jul 30, 2019, 09:2207/30/19
03/07/16
2340

Did you look in your harbour (not the stronghold!)?

If they're still not there, please provide your ID (the bottom left of the Help window) or specify which server (The Pirate Bay/The Golden Coast/Sirens' Strait) and coordinates you're playing at.