Jan 27, 2019, 17:5601/27/19
10/27/16
38
Bastion Downgrade - No credit
I downgraded a level 16 Bastion for our BH requirement and we did not get credit for it to upgrade our Bastion
The other BH sent us proof of the downgrade
Bastion Downgrade - No credit
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CrowbarModerator
Jan 27, 2019, 17:5801/27/19
03/07/16
2340
Please specify which platform (Plarium/FB) and server (The Pirate Bay/The Golden Coast/Sirens' Strait) you're playing on, and at which coordinates.
Jan 27, 2019, 17:5901/27/19
Jan 27, 2019, 18:01(edited)
10/27/16
38
Plarium APP
Pirate Bay
which coords ???CrowbarModerator
Jan 27, 2019, 18:0001/27/19
03/07/16
2340
Master Blaster said:
Plarium APP
Please provide all the info I asked for. The devs will need it to look into it.
Jan 27, 2019, 18:0101/27/19
10/27/16
38
Pirate Bay and which cords ???
Jan 27, 2019, 18:0801/27/19
10/27/16
38
and one of our members spent 20k rubies to upgrade a Presidio to level 2 so we could do our Bastion upgrade and now it seems that was a waste.
CrowbarModerator
Jan 27, 2019, 18:2301/27/19
Jan 27, 2019, 18:24(edited)
03/07/16
2340
Master Blaster said:
Pirate Bay and which cords ???
Yours, or any of your members', or your Bastion's,... anything that will tell devs which BH to look at.
Jan 27, 2019, 22:4001/27/19
07/10/16
176
Does the red in his screenshot mean he is not eligible?. As in not in the top 100... No idea there.
CrowbarModerator
Jan 28, 2019, 07:1401/28/19
03/07/16
2340
Azhaar said:
Does the red in his screenshot mean he is not eligible?. As in not in the top 100... No idea there.
He has a check mark next to "Top 100".
We can keep guessing, but let's see what the Support will say.
Agent HelgaTechnical Support
Jan 28, 2019, 15:2201/28/19
05/13/15
1258
Hi!
There is an error with Bastion upgrades, that's why it wasn't counted. Our developers are working on fixing it right now.
I will post here when it is fixed.Jan 28, 2019, 22:5701/28/19
Jan 28, 2019, 23:03(edited)
10/27/16
38
If or when the issue is corrected will we be able to upgrade our Bastion ???
or will we HAVE to do a downgrade AGAIN ???
BastionX: -457 Y: 352
Jan 29, 2019, 07:4901/29/19
05/15/16
2
Agent Helga said:
Hi!
There is an error with Bastion upgrades, that's why it wasn't counted. Our developers are working on fixing it right now.
I will post here when it is fixed.
Hi,
while devs are at it, maybe it's time to display bh downgrade times in the game, no???
Agent HelgaTechnical Support
Feb 1, 2019, 15:3502/01/19
05/13/15
1258
Hello!
I am glad to inform you that the error has been successfully fixed.
About the requirement for Bastion upgrade, if the downgrade was not counted due to a bug, this requirement should be marked as completed now.
I sincerely apologize for any inconvenience this situation caused.
Feb 1, 2019, 18:0402/01/19
Feb 1, 2019, 22:20(edited)
05/09/17
33
Thank you.
Out of curiosity; which criterias determine in which order bug reports are being handled?
We sent in 1 day before this tread was started. In here you answered them after a day, whilst it took 5 days to answer us - and then just a link here and our thread closed. Is there no system like first in first answered?
https://plarium.com/forum/en/pirates-tides-of-fortune/bug-reports/121327_did-not-get-credit-for-bastion-downgrade/
Cheers
CrowbarModerator
Feb 2, 2019, 09:3702/02/19
03/07/16
2340
Usually, when you report a bug, a mod will try to figure out if it's a genuine bug or something else (player not understanding the part of the game mechanics and similar things... that's why we ask so many basic questions). When we decide that something looks like a real bug or we need something checked (remember: we're just ordinary players, so we need Support to look into your accounts), we pass that on to Support.
Now, a new, genuine bug, like this one, is likely to have many reports, usually across the games (because they share the same engine). I imagine that the Support collects them under one bug ticket and then, when responding, they respond to a random one among those that provided useful info. I think that prioritising, which you imply, is not needed here if we're talking about the same bug.
But the important thing is: your reports do get processed as soon as we notice them, which on Pirates' forum is currently several times a day.
