Hello. Please try to do the following:
- relog in the game.
- clear your browser cookies and cache.
- check your connection speed here: http://www.speedtest.net/
- reinstall your browser, update it to the latest version or try another browser (Chrome, Firefox, or Opera);
- your Flash player may be outdated. You can update it here: http://www.adobe.com/support/flashplayer/debug_downloads.html
- install Browsec VPN extension for your browser.
- try to use a different computer or Internet connection to see whether it is your PC or the connection that is causing problems.
If all these steps don'y help, please contact our Support Team.
In your request, please indicate which steps from the list above you have already tried and send a screenshot of your FireBug panel: https://plariumsupport.zendesk.com/hc/en-us