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Unable to upgrade HQ

Unable to upgrade HQ

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Jan 27, 2019, 16:3601/27/19
05/21/15
4

Unable to upgrade HQ

We just downgraded a LvL 7 as requered to go to LvL 9 but we are still not able to upgrade to lvl 9 .


http://prntscr.com/mco3p6



http://prntscr.com/mco7k3



Please fix this broke game.



http://prntscr.com/mcv8yr



Already done see 1st link.

And if our HQ is downgraded while we wait for you to fix this problem we will expect you to replace those levels lost at your expense, not ours.

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937
Comments
4
Comments
Agent HelgaTechnical Support
Jan 28, 2019, 15:2301/28/19
05/13/15
1258

Hi!

There is an error with HQ upgrades, that's why it wasn't counted. Our developers are working on fixing it right now.

I will post here when it is fixed.

Jan 28, 2019, 15:3601/28/19
Jan 28, 2019, 15:49(edited)
05/21/15
4

Agent Helga said:


Agent Helga said:

Hello!

There is an error, appeared after the previous update. Our developers are working on fixing it. Should be fixed very soon!

Looking forward to your next reply. Thank You.

Agent HelgaTechnical Support
Feb 1, 2019, 15:2702/01/19
05/13/15
1258

Hello!

I am glad to inform you that the error has been successfully fixed.  

Please check the requirements. If the downgrade was not counted due to a bug, this requirement should be marked as completed already.

I sincerely apologize for any inconvenience this situation caused.
Feb 1, 2019, 15:5302/01/19
Feb 1, 2019, 17:12(edited)
05/21/15
4

Agent Helga said:


Hello!

I am glad to inform you that the error has been successfully fixed.  

Please check the requirements. If the downgrade was not counted due to a bug, this requirement should be marked as completed already.

I sincerely apologize for any inconvenience this situation caused.

Yes it works now we are already at next level  as we speak. FIXED! Thank You!