Hello my Lord ,
If you experience any of the issues below, please perform the Standard Loading Troubleshoot step-by-step. Please proceed to the next step if the previous one didn't help (~10 minutes):
Support can take 7-10 Days to respond When your removing the old Plarium Play you must Make sure it's been completely removed this includes going into remove all Previous downloads, quick links and Apps even the strings that show in your c drive and clearing history and then emptying your Recycle Bin then do a restart and check though computer to be sure those bits are gone before reloading the App.
I recently had to do this a week ago it was tedious but after throughly removing All traces of the app before reloading it worked.
Side note be sure to know for sure that your issue isn't your ISP having preformace troubles My computer is rather new so I know it's upto speed as far as being fast enough. I found My Discord worked My facebook loaded and so did my skype altough they were sluggish I didn't think The plarium Player would be effected. But when I checked My ISP's site I found it was a problem on their side. If I had waited for them to fix their issue I would not of needed to of started the Process of reloading the app in the first places I hope these steps help you get back into the Game!
Wesley- I did a complete removal of the game and all it's files on my mac- 3 times and the game still did not load using the Untamed Lands server. I was able to load the game on The Dark Plains server the entire time. Yesterday, I tried loading the game again and it finally worked- some 24+ hours after the last total uninstall and reinstall. My internet has worked the entire time.
Wesley- I did a complete removal of the game and all it's files on my mac- 3 times and the game still did not load using the Untamed Lands server. I was able to load the game on The Dark Plains server the entire time. Yesterday, I tried loading the game again and it finally worked- some 24+ hours after the last total uninstall and reinstall. My internet has worked the entire time.
2 Weeks ago I had the same issue it appeared the internet was working it opened Facebook Discord and skype. But Plarium Play did not open. I got a black screen. When I checked into my ISP I found it was not operating well and had announced it was having perfomance degradation . So while some programs might work Plarium Player didn't until they got back to what they considered normal performance.