Refund Abuse

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Dec 19, 2023, 00:1912/19/23

01/13/23

Refund Abuse

A couple of days ago I purchased a pack on Raid that was marked at $30 for a gem pack popup. I paid through the phone as I was not at my computer at the time. When the bill popped up from paypal it said I had paid $120. I then tried to rectify the situation by creating a ticket with Apple as the purchase was through Apple. Today while playing the game I was notified that I had been banned for Refund Abuse. How do I rectify this situation as I still really enjoy this game and want to continue with my account.

Comments

BobbyT

Dec 19, 2023, 00:2212/19/23

01/13/23

Also, when creating a ticket to support it asked for my Player ID. I cannot access the game to see my ID. Is there anywhere else I can go to see my ID?

dthorne04Moderator

Dec 19, 2023, 07:5612/19/23

12/30/20

5463

BobbyT

Also, when creating a ticket to support it asked for my Player ID. I cannot access the game to see my ID. Is there anywhere else I can go to see my ID?

If you're logged in on a device via Plarium Play, go to settings then you should find your Plarium ID in the top left corner.

And definitely try to work with support on this one, try to explain the situation.

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