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IP keeps getting blocked

IP keeps getting blocked

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Sep 15, 2023, 12:1009/15/23
09/29/18
1

IP keeps getting blocked

my IP is constantly getting blocked for 2 hours. usually because i use boosts too fast but today i didn't click fast at all. i had several presidio blockades arriving just before tournament end and was waiting to recall them when i got blocked. also had units at several treasure islands i wanted to recall right before that tournament ended but now i have units stuck all over the map. is there any way to stop this from happening? any way to recall my units before they get killed off?

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CrowbarModerator
Sep 15, 2023, 16:3609/15/23
03/07/16
2340

Sorry to hear that.

Can you provide a screenshot and your player ID (from the Help window; you can send it to me in private), so I know who and what I'm asking about?

It might take until Monday until I get a response, so consider also pinging the Support.

As for troops, if it really is an IP block, you can try VPN or Tor when this happens, as a short-term fix. Even just reconnecting your broadband might help, depending on the block and on h ow your provider assigns IP addresses. All of this, even if it works, is just short term. Pinging the Support is still likely your best option for a longer term solution.

Sep 18, 2023, 04:0509/18/23
09/29/18
1

thank you. not sure what pinging support means but will figure it out. it only blocks me for 2 hours at a time but often is long enough to be a pain

CrowbarModerator
Sep 18, 2023, 08:1809/18/23
03/07/16
2340
Mike Heiden

thank you. not sure what pinging support means but will figure it out. it only blocks me for 2 hours at a time but often is long enough to be a pain

Sorry. By "pinging the Support" I mean "raise a Support ticket" on that link. The Support are the only ones who can check the logs, look inside your account, see why you get banned and, if there is a malfunction in the banning system, fix it.