I was recently thinking about how technologically advanced Japan is. It seems to exist in another reality. You may have noticed that the Japanese are very fond of holding unusual, even strange livestreams on TikTok or another network while trying to sell something. And they are very good at it. That is, they are already getting used to the fact that sales are easier and better done online. As a result, this is happening thanks to the development of digital transformation. Btw it's important to note that also the hotel business in Japan is incredibly developed and unique as the Japanese are genuinely interested in the advanced services provided by smart hotels and high-tech features integrated into more traditional rooms. I recommend you check out this article from https://www.intellectsoft.net/blog/customer-service-in-hospitality-industry/  about customer service and hospitality, it mentions the advantage of using modern technology in service. 

This company understands more than anyone the nuances of customer service and their important role in the industry. Their experience and expertise in developing travel and hospitality software solutions allows businesses in this sector to streamline operations, improve the guest experience and stay ahead in a competitive market.

Smartly utilised technology can greatly improve the stress-free hotel experience for guests. A trivial example is being able to unlock a room using a smartphone or chatbots, which are great for instant assistance, while integrated mobile apps allow customers to perform various actions on their own. After all, the most important thing is warmth, comfort and customer care