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beta players can not enter game

beta players can not enter game

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Moderators for Sparta: War of Empires
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12 июнь 2018, 10:1912.06.18
10.03.15
1572

beta players can not enter game

hi, none of te beta players are able to enter back in game after the sudden shtdown for "maintenance" they all get errors windows.

do we know whats going on so i can inform them?
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Agent PavelTechnical Support
12 июнь 2018, 10:2912.06.18
02.07.15
4523

Hello, Archon!

The game servers have been updated. Please try to log into the game. 
12 июнь 2018, 10:3812.06.18
12 июнь 2018, 10:39(отредактировано)
10.03.15
1572

normal palyers we can enter, it is the beta ones who get errors and can not enter


it stays in 93% and give error window


everyone of beta



12 июнь 2018, 10:4512.06.18
10.03.15
1572
update, still they can not enter ( i am in contact with many by skype, what shall i tell them?)
12 июнь 2018, 11:0112.06.18
10.03.15
1572
still nothing, its been an hour and no answer....
12 июнь 2018, 11:4512.06.18
10.11.15
15



After the update I stuck too to enter in the game from new engine ,  I clean up the cache


12 июнь 2018, 11:4512.06.18
10.03.15
1572

its nearly two hours, no answer....

all of the beta players are going to miss the last two hours of 75% and 50% and we get no answer...

12 июнь 2018, 11:4912.06.18
10.03.15
1572
ildrian4 said:



After the update I stuck too to enter in the game from new engine ,  I clean up the cache


thanks, some tried and did not work, i will tell them to try again
12 июнь 2018, 11:5112.06.18
12 июнь 2018, 11:56(отредактировано)
10.03.15
1572

i just received confirmation of two players that clearing cache does ntno make it work, still the error, waiting for other members of my coa to try it...


update: none can make it.... clear cache but 93 % and get the error sign


they can not even report ot system and it does not work the copy botton for support and can not of course give their ingame coords
12 июнь 2018, 12:0012.06.18
10.03.15
1572
they officially lost the last two hours of the 75% & 50% ....
12 июнь 2018, 12:0612.06.18
10.11.15
15
Stuck too at 93% of loading
12 июнь 2018, 12:1512.06.18
10.03.15
1572
try contacting support, i have been told they can not
Agent PavelTechnical Support
12 июнь 2018, 12:4012.06.18
02.07.15
4523

Dear Archons!

Please clear your browser cache and cookies. The issue should be resolved. 


12 июнь 2018, 12:4112.06.18
12 июнь 2018, 12:42(отредактировано)
10.03.15
1572

it does not


did you not read?


Agent PavelTechnical Support
12 июнь 2018, 12:4412.06.18
02.07.15
4523
Fortuna said:

it does not


did you not read?


You need to clear cookies too, not only the cache. Please inform me about the results.
12 июнь 2018, 12:4612.06.18
10.03.15
1572

with all respect, this is getting ridiculous, you have thousands of players that can not enter and they are telling to you here


clearing cookies and cache does nto work, 

informing support as well same situation it does nto work


could you be so kind to read us properly or if it is a problem of understanding would you be so kind to ask what part of that does not work... you did not understand?
12 июнь 2018, 12:4712.06.18
10.03.15
1572
Agent Pavel said:

Fortuna said:

it does not


did you not read?


You need to clear cookies too, not only the cache. Please inform me about the results.
seriously, when clearing cache, most the people clear cookies, i can tell you that IT DOES NTO WORK
12 июнь 2018, 12:5112.06.18
10.11.15
15

Clear Cookies, Clean Cache ..... Change nothing too !


Agent PavelTechnical Support
12 июнь 2018, 12:5312.06.18
02.07.15
4523

Fortuna said:


Agent Pavel said:


Fortuna said:


it does not


did you not read?


You need to clear cookies too, not only the cache. Please inform me about the results.
seriously, when clearing cache, most the people clear cookies, i can tell you that IT DOES NTO WORK

Thank you for the details. 

The game servers are working as intended. To clarify the issue, please try to log into the game via Incognito mode. Here is an instruction.
12 июнь 2018, 12:5412.06.18
12 июнь 2018, 12:55(отредактировано)
10.03.15
1572

the game servers are working?

how many beta players are online playing now?
12 июнь 2018, 13:0012.06.18
10.03.15
1572

Agent Pavel said:


Thank you for the details. 

The game servers are working as intended. To clarify the issue, please try to log into the game via Incognito mode. Here is an instruction.

i just been told that, still appears the 93%

any other idea?
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