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17 окт. 2018, 19:1517.10.18
10.09.14
1

I play with PC (windows vista) and I can't install the new Plarium Play in my computer. So I can't continue to play?

It's possible to continue to play in the last version of the game?

Thanks

Juan
20 окт. 2018, 15:5120.10.18
20.03.16
5
I am still having trouble accessing the game. The protection i have on my laptop keeps telling me that there is a virus attached to Plarium Play download,and keeps moving it to quarantine...have sent a file away for analysis, see what they say....
Agent PavelTechnical Support
21 окт. 2018, 15:3221.10.18
02.07.15
4523
4 Poseidon said:

I am still having trouble accessing the game. The protection i have on my laptop keeps telling me that there is a virus attached to Plarium Play download,and keeps moving it to quarantine...have sent a file away for analysis, see what they say....
The issue can be related to a particular Antivirus. Our devs have checked the exe file and no viruses were found. 
Agent PavelTechnical Support
21 окт. 2018, 15:3621.10.18
02.07.15
4523
Freemont HBG said:

I play with PC (windows vista) and I can't install the new Plarium Play in my computer. So I can't continue to play?

It's possible to continue to play in the last version of the game?

Thanks

Juan
Please try downloading the file by this link. This is x32 version of the app for Windows. 
21 окт. 2018, 18:0621.10.18
20.03.16
5

this is what i get if i try to download Plarium play....the virus i get is  Win32:Adware-gen [Adw]   and its automatically sent to quarantine.

..i hasten to add there is at least one other person i know gets the same message on their laptop ....

21 окт. 2018, 18:2621.10.18
23.08.17
3

Am not able to login - going on for days. Game stops at 92-94% load. Have tried on multiple computers (all Mac) all using current version of Chrome (Version 70.0.3538.67). Followed all suggestions, clearing cache's etc. Set up another player, can log in fine, what should I do?

Agent PavelTechnical Support
22 окт. 2018, 10:0722.10.18
02.07.15
4523
Rabbit said:

Am not able to login - going on for days. Game stops at 92-94% load. Have tried on multiple computers (all Mac) all using current version of Chrome (Version 70.0.3538.67). Followed all suggestions, clearing cache's etc. Set up another player, can log in fine, what should I do?

I have found that you logged into the game. Could you please specify if the issue has been resolved?
22 окт. 2018, 23:0822.10.18
23.08.17
3
Yes, thanks! Worked just now...
23 окт. 2018, 00:0323.10.18
19.01.15
2
I recently had loading issues and i was locked out of my account for 3 days. During that time i was unable to hide my troops in my acropolis so i lost over 5 million offensive troops. If i was not locked out i would not have lost those troops.
Agent PavelTechnical Support
23 окт. 2018, 11:0023.10.18
02.07.15
4523

Kingkiller said:


I recently had loading issues and i was locked out of my account for 3 days. During that time i was unable to hide my troops in my acropolis so i lost over 5 million offensive troops. If i was not locked out i would not have lost those troops.

I am sorry for your loss. There were no issues with the game server recently which could prevent you from entering the game. 

In case you experience an issue with entering the game, please follow the steps described in the initial post in this thread. 
24 окт. 2018, 09:2924.10.18
15.10.15
18
Finally got  messaging working after 5-7 weeks (i've lost count) except that it still freezes if i delete Leonadas messages & have to reboot game. This is on the Thracian Frontier server. Also the Acropolis does not scroll & the tabs on the Emporia bar via events keeps disappearing & why after choosing an emporia type (ie miners etc) & sending troops does it flick back to all types again so i have to go through tab selection over & over again for each one ?
Agent PavelTechnical Support
25 окт. 2018, 07:0925.10.18
02.07.15
4523

August said:


Finally got  messaging working after 5-7 weeks (i've lost count) except that it still freezes if i delete Leonadas messages & have to reboot game. This is on the Thracian Frontier server. Also the Acropolis does not scroll & the tabs on the Emporia bar via events keeps disappearing & why after choosing an emporia type (ie miners etc) & sending troops does it flick back to all types again so i have to go through tab selection over & over again for each one ?

Hello, Archon!

Please submit an individual topic with your question specified in it. Here is an instruction on how to report bugs.

Also, here is an existing thread on the messages issue. Please describe the issue in detail. 
26 окт. 2018, 11:3026.10.18
25.09.18
2
Log in stops at 92-96%, used suggestions, what else? Using Chrome... its current... Chrome popup  says Plarium is "unresponsive"....
Agent PavelTechnical Support
28 окт. 2018, 15:5828.10.18
02.07.15
4523

Peephole said:


Log in stops at 92-96%, used suggestions, what else? Using Chrome... its current... Chrome popup  says Plarium is "unresponsive"....

If you play on plarium.com, please try installing Plarium Play app

Also, have you tried loading the game via Incognito mode? Please try launching the game in another browser, to check if it loads. E.g. Opera and Vivaldi browsers. 
29 окт. 2018, 01:1229.10.18
25.09.18
2

Chrome Incognito doesn't work, same with Opera. Both stop at 96%. 


Can't use your app - running OSX?


(It is confusing to keep stopping to tell players to use your app when should be able to see using OSX / Mac?)
29 окт. 2018, 23:2929.10.18
29 окт. 2018, 23:33(отредактировано)
21.05.17
1

have troubles with chrome_elf.dll, recognized as malaware by kaspersky and deleted. I need to know what version of this is used in the plarium play, so i can try to put the correct one. The one in your installer is going directly to alert the antivirus and been deleted.


By the way, I am dependant of Play, because of loading problems with all the browsers I had tried. Sometimes, very rarely, it is loading in Chrome or Vivaldi. Honestly, I will probably quit playing under those conditions.

29 окт. 2018, 23:4429.10.18
09.11.16
2

Agent Pavel said:


Hello, Archons!

For those, who experience issues with the desktop app. Please try deleting the app and its installer completely. After it is deleted, please download it once again using this link. Please inform me of the result.

After Install the app, I can't open it !! I try several times, (uninstalling and clean install from the link above). This is the error message:


https://gyazo.com/d5890a229965c83f2ace4c0865a9bf23


Win 10 64 bit

thanks

Agent PavelTechnical Support
30 окт. 2018, 11:1730.10.18
02.07.15
4523

Peephole said:


Chrome Incognito doesn't work, same with Opera. Both stop at 96%. 


Can't use your app - running OSX?


(It is confusing to keep stopping to tell players to use your app when should be able to see using OSX / Mac?)

Our devs are working on the app for Mac. It should be released soon.

Please try clearing cache and cookies in your browser for all time. And in the case of OS X, Google Chrome browser works with WebGL the best. Make sure you use the latest version. 
1 нояб. 2018, 22:2801.11.18
1 нояб. 2018, 22:28(отредактировано)
09.11.16
2

Andrea N said:


Agent Pavel said:


Hello, Archons!

For those, who experience issues with the desktop app. Please try deleting the app and its installer completely. After it is deleted, please download it once again using this link. Please inform me of the result.

After Install the app, I can't open it !! I try several times, (uninstalling and clean install from the link above). This is the error message:


https://gyazo.com/d5890a229965c83f2ace4c0865a9bf23


Win 10 64 bit

thanks

WTF  Kaspersky Antivirus block Plarium app !!!  a Trojan inside?????


let me know what I can do, pls...
2 нояб. 2018, 10:1302.11.18
01.06.15
2

Since early this morning, the game loading stops at 94%. Chrome reports the Plarium page as "unresponsive".

Please don't suggest installing the app, I am a Mac user.

Any info on server problems this morning ?

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