Alex said:

Hej

i just installed the Desktop Version of Raid. I connected with Plarium ID etc. but if i start the game, all i get is a white screen. In the backround i can hear the game music, so i guess it started.

System should definetly be fine

Acer Predator Notebook

16 GB RAM

Win 10 64 Bit etc

I already uninstalled and re- installed the game. Mobile Version is working without any issues.

BR

Hi Alex! :) 

Have you tried updating your graphics drivers? 

In the mean time I'm asking around for more information internally.

4-10-2019 // 10:41 (+1 UTC)

Hello! 

In case the issue is not resolved after updating your drivers, please open up the 'Plarium Play' folder at the installation's location, then seek and find a file called 'pp_log.txt'. Send this file to the Support Team.

If anything else happens, please let me know!

Unknown_Ranger said:

i have problem too but i'm Black screen no sound no any motion 

Hiya! 

Have you tried the steps I mentioned earlier? :) 

Hopefully they help you too!

yep , I do everythinf can find but still

v

v

v

v

Unknown_Ranger said:

yep , I do everythinf can find but still

v

v

v

v

Hi there! :)

I have asked internally what the cause of this could be and how it can be fixed. 

I'll let you know once I have a response! 

Response: 06-10-2019 ^(DD-MM-YYYY) // 17:49 ^{(+2 UTC)}

Hi Unknown_Ranger! :)

In response to your issue: could you screenshot your DxDiag window?

Please, follow these instructions in case you don't know how:

1. Click on the Windows button on your keyboard (alternatively, you can press the Ctrl + Esc key combination).
2. Click in the search box.
3. Type "dxdiag" and press enter (without quotation marks). 
4. Then, take a screenshot of the window that appears.

Also, please send the 'pp_log.txt' file to the Support Team so that they can investigate this issue.
You can contact them using this email: raid.support@plarium.com

Best of luck to you!

Hej

I checked my drivers and they are all up to date. Also double checked with any other games but there are no issues. I also deleted the pp. file but it did not work

Still the white screen but with ingame sound. 

And i also double ckecked with my mobile. And if i am logged in in the mobile version and i open the desktop one i am getting logged out in the mobile version. So game is running but without any graphics

Ichezis said:

Alex said:

---

Hej

i just installed the Desktop Version of Raid. I connected with Plarium ID etc. but if i start the game, all i get is a white screen. In the backround i can hear the game music, so i guess it started.

System should definetly be fine

Acer Predator Notebook

16 GB RAM

Win 10 64 Bit etc

I already uninstalled and re- installed the game. Mobile Version is working without any issues.

BR

---

Hi Alex! :) 

Have you tried updating your graphics drivers? 

In the mean time I'm asking around for more information internally.

---

4-10-2019 // 10:41 (+1 UTC)

Hello! 

In case the issue is not resolved after updating your drivers, please open up the 'Plarium Play' folder at the installation's location, then seek and find a file called 'pp_log.txt'. Delete that file, restart the Plarium Play launcher and try opening the game again.

The result would be a new 'pp_log.txt' which should resolve the issue!

If anything else happens, please let me know!

Alex said:

Hej

I checked my drivers and they are all up to date. Also double checked with any other games but there are no issues. I also deleted the pp. file but it did not work

Still the white screen but with ingame sound. 

And i also double ckecked with my mobile. And if i am logged in in the mobile version and i open the desktop one i am getting logged out in the mobile version. So game is running but without any graphics

Hi Alex!

I am sorry for being so late there!

Hmm that is odd... I will ask the Support Team again and come back to you once I have an answer! 

4-10-2019 // 10:41 ^{(+2 UTC)} 

Heya! 

Seems I made a little mistake, apologies! 

Could you send your 'pp_log.txt' to raid.support@plarium.com? 

They'll need it to identify the issue. Let me know when you've sent the file. :)

Hej

just sent the mail

BR

Alex said:

Hej

just sent the mail

BR

Alex

Hi there! 

Thank you, I will inform a Support agent to check it for you.  

All I'd need is your player ID. Could you give this to me?

I will edit this message once I have received a response.

rckleisley said:

Any resolution to this. having this problem now.

Hi

Ichezis said:

Alex said:

---

Hej

i just installed the Desktop Version of Raid. I connected with Plarium ID etc. but if i start the game, all i get is a white screen. In the backround i can hear the game music, so i guess it started.

System should definetly be fine

Acer Predator Notebook

16 GB RAM

Win 10 64 Bit etc

I already uninstalled and re- installed the game. Mobile Version is working without any issues.

BR

---

Hi Alex! :) 

Have you tried updating your graphics drivers? 

In the mean time I'm asking around for more information internally.

---

4-10-2019 // 10:41 (+1 UTC)

Hello! 

In case the issue is not resolved after updating your drivers, please open up the 'Plarium Play' folder at the installation's location, then seek and find a file called 'pp_log.txt'. Send this file to the Support Team.

If anything else happens, please let me know!

I have same issue need help with it i dont know game id so cant send in ticket for support

Fortha said:

Ichezis said:

Alex said:

---

Hej

i just installed the Desktop Version of Raid. I connected with Plarium ID etc. but if i start the game, all i get is a white screen. In the backround i can hear the game music, so i guess it started.

System should definetly be fine

Acer Predator Notebook

16 GB RAM

Win 10 64 Bit etc

I already uninstalled and re- installed the game. Mobile Version is working without any issues.

BR

---

Hi Alex! :) 

Have you tried updating your graphics drivers? 

In the mean time I'm asking around for more information internally.

---

4-10-2019 // 10:41 (+1 UTC)

Hello! 

In case the issue is not resolved after updating your drivers, please open up the 'Plarium Play' folder at the installation's location, then seek and find a file called 'pp_log.txt'. Send this file to the Support Team.

If anything else happens, please let me know!

I have same issue need help with it i dont know game id so cant send in ticket for support

Hi

The windows vista mode doesnt work?

same issue here. White screen, can hear the game playing based on the sound.

I also discovered the game would work if you adjust the window size smaller and squarish. There is a sweet spot that you have to hit.

updated driver GTX1050.