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Not Receiving Emails - Support Tickets Not Helping

Not Receiving Emails - Support Tickets Not Helping

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22 янв. 2022, 10:3422.01.22
14.01.22
1

Not Receiving Emails - Support Tickets Not Helping

Hey all,

Does anyone know what else I can do with this issue?

I started playing a week and a half ago, spent a bit of money (around £30, and then decided I wanted to spend considerably more and wanted to secure my account with two-factor authentication, etc. Went and sent the email through to my account and nothing came through, not in junk or anything, the same happens if I try to reset my password.

I've raised two tickets a week ago (supplied everything receipts etc etc) and get the response that they are passing them onto second-line support and then I hear nothing back, it's been a week now.  What's the normal resolution time? Close to giving up and just finding something else which is a shame.

Thanks in advance.

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18
Комментарии
24 янв. 2022, 08:3924.01.22
19.01.22
1

me 2, I cant login my account and it CVC time....open a support ticket alomost 5days ago,

only auto-reply mail...........

harleQuinnModerator
25 янв. 2022, 17:4025.01.22
24.02.19
7109

There's a lot tickets to work through. If you DM me your ticket numbers with a brief note, I can take a look with them tomorrow. :)

25 янв. 2022, 19:5125.01.22
14.01.22
1
harleQuinn

There's a lot tickets to work through. If you DM me your ticket numbers with a brief note, I can take a look with them tomorrow. :)

Have messaged you, thanks so much for trying to help !

harleQuinnModerator
25 янв. 2022, 19:5225.01.22
24.02.19
7109

You're welcome. I will check into it ASAP.

26 янв. 2022, 18:0526.01.22
31.03.21
1
harleQuinn

There's a lot tickets to work through. If you DM me your ticket numbers with a brief note, I can take a look with them tomorrow. :)

Hello HarleQuinn, I have sent you a private message, if you could review it and answer me I would be very grateful.

harleQuinnModerator
27 янв. 2022, 19:1627.01.22
24.02.19
7109
Splidow2

Hello HarleQuinn, I have sent you a private message, if you could review it and answer me I would be very grateful.

Thumbs up!

17 авг. 2022, 09:1417.08.22
29.11.20
1

Im trying to change email addes aswell. We have sent a security code to your mail. Its bugged would appreaciate fixing it. I clicked it many times and after 20 mins it send me 3/7 codes that I asked for and ofc all didnt work and now rest 4/7 are stuck again dont know how long.

3 сент. 2022, 23:3403.09.22
09.02.20
1

I cant log on to my main account im not reciveving the two-factor authentication codes when i do they are several hours old i submitted a ticket just get auto responce, this has to be an issue on Palarium's side and needs to be looked into as ther eis others in my clan having simular issues, need Help Please

5 сент. 2022, 20:0905.09.22
28.09.21
1

Having issues signing in...once prompt to add codes..once entered mot working. I have several codes provided onetime ...as i have used before ...but not one of those are working any help? .once I go through all code provided by Google..again nothing 😒.

harleQuinnModerator
6 сент. 2022, 05:0206.09.22
24.02.19
7109
stevendayone

Having issues signing in...once prompt to add codes..once entered mot working. I have several codes provided onetime ...as i have used before ...but not one of those are working any help? .once I go through all code provided by Google..again nothing 😒.

Have you opened a support ticket yet? If so, please DM me the ticket number.

8 сент. 2022, 20:1108.09.22
24.04.21
1

Anyone else not receiving emails to their yahoo email address? I have an account with gmail that works fine, but my yahoo doesn't get any emails.

10 сент. 2022, 03:2810.09.22
12.04.21
1

The same thing happens to me, I can't verify my e-mail or change it because I don't receive emails from Plarium. I contacted the support but their response was that they needed data to confirm that me are the owner of the account to be able to change the email, do you know what is funny about this? They are sending messages to the email registered in the account. Who else is going to be the owner if it is not me? Even so, I never asked to change the email, I asked them to solve the problem that prevents me from receiving the emails, but they simply do not help me. .


Is it so difficult to understand the problem? I don't receive emails from Plarium... I'm not going to spend money on Packs if I can't verify my account or the emails don't arrive after a purchase.

10 сент. 2022, 23:0210.09.22
11.10.20
366

I have the same problem logging in with 2FA. I get the response that the email has been sent, but it's nowhere to be found. Now I see it's not a unique problem. I use Yahoo for this purpose, and the email works otherwise. Opened a support ticket from in-game 2 days ago and still no reply.

harleQuinnModerator
15 сент. 2022, 07:1615.09.22
24.02.19
7109
Tyr Anasazi

I have the same problem logging in with 2FA. I get the response that the email has been sent, but it's nowhere to be found. Now I see it's not a unique problem. I use Yahoo for this purpose, and the email works otherwise. Opened a support ticket from in-game 2 days ago and still no reply.

You get back in yet Tyr? If not, shoot me your ticket #.

15 сент. 2022, 09:5415.09.22
29.06.20
3

same , cant recv any email from plarium @@

15 сент. 2022, 11:0615.09.22
11.10.20
366
harleQuinn

You get back in yet Tyr? If not, shoot me your ticket #.

No, nothing yet. Where can I find my ticket #?

18 сент. 2022, 14:2418.09.22
16.08.20
1

Ive been running into a similar issue. I just need to do a simple "Forgot Password" and every time i click the link, it claims it sent a email to reset my password but i dont receive anything. I went through support, supplied all the info they requested, and got sent to "Second-Line Support". Next Day I receive a email out of the blue with a Password reset link whilst in the middle of a 2 hour drive, and by the time I get to a place to check my email its expired! I have now made a second ticket supplying all the info they needed, only to get a reply asking for the info again! 

23 сент. 2022, 06:0023.09.22
29.06.20
3
dabit4

Anyone else not receiving emails to their yahoo email address? I have an account with gmail that works fine, but my yahoo doesn't get any emails.

i am using AOL

cant get any emails at all.