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Lost your account? Hacked? Working with Support?

Lost your account? Hacked? Working with Support?

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26 окт. 2022, 20:1326.10.22
05.10.20
1

i provided your support with everything i could even recites from purchases that they go down to 1 year+ and the answer was you dont provide me with things that i can help you!!!its a shame...losing all that time and money only because you dont want to help me

3 нояб. 2022, 10:4503.11.22
21.09.21
2

hello
no news from my ticket for more than a week


 

4 нояб. 2022, 09:3904.11.22
21.09.21
2
olivier.erault

hello
no news from my ticket for more than a week


 

help me pls

29 дек. 2022, 01:1729.12.22
29.12.22
15

I've submitted a ticket now. I have a bunch of information to give them like latest transaction and stuff.


Is there a chance I might not actually get my account back ? 

12 янв. 2023, 21:5912.01.23
29.12.22
15

Did any of you get your account back?

harleQuinnModerator
12 янв. 2023, 22:0212.01.23
24.02.19
6942
David Tan

Did any of you get your account back?

Many have yes.

Also, an update is that Plarium is working with us right now to help us figure this out. We checked in about it today with them.

12 янв. 2023, 22:0412.01.23
29.12.22
15

There doesn't seem to be a very positive outlook in this thread. I'm still working with dthorne on my account ...it just sucks it's been about 2 weeks.

15 фев. 2023, 10:0815.02.23
31.01.23
7

How long does it take on average to recover an account lost following the last update.
all the elements have been provided twice and still no return since February 8th. 

Merci

17 фев. 2023, 23:3517.02.23
01.01.23
1

Hi I ve had my account hyjacked earlier today. Is there anything I can do to speed it up? I ve sent a support ticket and provided details about the id, clan, last transaction reciept, arena, cb team, nickname.

23 фев. 2023, 17:4523.02.23
23.02.23
4
debololo

How long does it take on average to recover an account lost following the last update.
all the elements have been provided twice and still no return since February 8th. 

Merci

Same here

2 март 2023, 18:4202.03.23
4 март 2023, 13:08(отредактировано)
23.02.23
4

So plarium losing my account, and have not done anything in 3 weeks. is just pure waste of time and money.

Edit: took 3 weeks but got it back today 

dthorne04Moderator
2 март 2023, 18:5602.03.23
30.12.20
5048
Dullemarc

So plarium losing my account, and have not done anything in 3 weeks. is just pure waste of time and money.

Edit: took 3 weeks but got it back today 

Please DM me your support ticket number and details of what has gone on with your account. Thanks. 

4 март 2023, 13:0904.03.23
23.02.23
4
dthorne04

Please DM me your support ticket number and details of what has gone on with your account. Thanks. 

Thank you, got it back today 😀

dthorne04Moderator
4 март 2023, 18:5304.03.23
30.12.20
5048
Dullemarc

Thank you, got it back today 😀

great to hear :)

8 апр. 2023, 16:0008.04.23
08.04.23
1

Long story short, I had to replace my phone and when I brought the apps over Raid was the only one that didn't save my password. No matter what I do, my main account won't load. Only a level 2 account I made by accident comes up on my phone and my computer when I log in or try and switch accounts. Before this my main account came up first on the computer and the phone.. I eventually contacted Customer Support over this issue. We did a few back and forth e-mails over 3 or so days to get them the info they needed to find my main account using my prurcahse information from Google Play . One e-mail from them about every day.


8 days ago I got them the information they needed and I haven't heard a word from them since. No "we got the info. We are working on it." Nothing. 3 or 4 days in a row I got an e-mail every day moving the case along. Now nothing for 8 days once they have all the info they need. I even made two more tickets and updated the old one a few times and the best I get is a canned response to the new tickets. To me it's as if they lost the account and don't want to deal with it any more.. I spent almost $1000 the last month on this game because of the anneversary stuff and at least double that since November. Now they can't even restore my account? The really worrisome thing is they were responding promptly until they got all the info they needed.


I had a couple of other games where I had a similar issue and I was able to restore my accounts with 2 or 3 clicks of a button.  

18 май 2023, 11:4018.05.23
16.07.20
1

I took plariums advice and uninstalled the game and reinstalled it but still can't log in, I just summoned new legendaries and would love to work on them, Plarium is doing this on purpose..tell the truth

harleQuinnModerator
9 июнь 2023, 07:1809.06.23
24.02.19
6942
Eldgrim

I took plariums advice and uninstalled the game and reinstalled it but still can't log in, I just summoned new legendaries and would love to work on them, Plarium is doing this on purpose..tell the truth

To tell the truth they are not. You not being able to play the game is nothing but a negative for Plarium.

Please open a Support Ticket here if you haven't yet restored your access to your account.

10 авг. 2023, 13:0710.08.23
11 авг. 2023, 05:11(отредактировано)
04.06.23
2

Hello, no news from my ticket for more than a two days


18 авг. 2023, 05:4718.08.23
04.06.23
2

The second week has gone since my request to restore my account while silence

18 авг. 2023, 07:3818.08.23
20.11.20
7

Joker, two weeks it is nothing... 

I am already waiting over 50 days, techsupport do NOTHING, but when i write 5 tickets, they just closed all tickets with "solved", but don't even write a single word! They are absolutely useless! 

And now moderator here, just delete message or close thread, most non-customer-oriented company ever! 

Just give me at least some tiny little kind of answer at all...