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Lost your account? Hacked? Working with Support?

Lost your account? Hacked? Working with Support?

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27 окт. 2021, 08:0927.10.21
27 окт. 2021, 08:09(отредактировано)
26.07.17
15

I'm back in game. My Clan abandoned me, I went from gold 4 down to gold 1 in the arena. I don't know if it was game wide, but I did get a little bit of a reward because "you may have noticed some issues..." though that sorrento really seem some directly at me. So, after 16 days I am back in. Don't give up hope. 

27 окт. 2021, 08:5227.10.21
20.10.21
40
RustyJak

I'm back in game. My Clan abandoned me, I went from gold 4 down to gold 1 in the arena. I don't know if it was game wide, but I did get a little bit of a reward because "you may have noticed some issues..." though that sorrento really seem some directly at me. So, after 16 days I am back in. Don't give up hope. 

After you gave them your new e-mail, did they sent to you anything else, confirmation of the new e-mail or something like that?

27 окт. 2021, 11:2727.10.21
26.07.17
15

They sent me a link to set my password with the new addres

27 окт. 2021, 12:5127.10.21
20.10.21
40

Hi. 

Finally, account recovered.

If it hadn't been for you, @harleQuinn, @Harbby, during the last 8 days, I would have thought that there was no one on the other side ...

Thank you very much for your time.

Bye.


27 окт. 2021, 15:1227.10.21
16.10.21
6

Day 12 and counting, ive not heard anything for 8 days.

Are we sure my ticket is still open, this is feeling like its not going to happen :(

27 окт. 2021, 15:4027.10.21
16.10.21
3

Yesterday, after 8 days of not hearing anything, I received my first communication (since last week) from Plarium Support, stating that they could not open the attachment I provided, and gave me another email address. I sent the attachment again with the Ticket info yesterday, and now am waiting again lol. This is day 11 for me.

27 окт. 2021, 16:4627.10.21
27 окт. 2021, 16:51(отредактировано)
02.05.20
1

I've without my account for 12 days. 8 from the data I provided. I have lost the last fusion and the pieces of kreela. I to be rewarded?

28 окт. 2021, 07:2928.10.21
04.01.20
1719
Mugu

Hi. 

Finally, account recovered.

If it hadn't been for you, @harleQuinn, @Harbby, during the last 8 days, I would have thought that there was no one on the other side ...

Thank you very much for your time.

Bye.


Glad you got yours!

28 окт. 2021, 07:3328.10.21
04.01.20
1719
raid.kaii

I've without my account for 12 days. 8 from the data I provided. I have lost the last fusion and the pieces of kreela. I to be rewarded?

I'll let them know we still have people waiting and ask about some form of compensation. 

28 окт. 2021, 13:2328.10.21
16.10.21
6

Hi Harbby I've direct messaged you regarding my ticket numbers

Any help much appreciated

28 окт. 2021, 17:1428.10.21
27.04.17
3

This has been going on since 10/07... started a ticket... got a lame response, and then they wanted a pat on the back.... but I'm still not able to play..... any advise would be appriceated....

28 окт. 2021, 17:2428.10.21
27.04.17
3

Well, Harl... still no word from Plarium... I saw your post about how they're working hard to remedy the issue, but if this is how they hand this sort of thing, it doesn't bode well for future problems. I'll be following this thread from here on out. Any help you might provide would be appriceated.

harleQuinnModerator
29 окт. 2021, 01:1729.10.21
24.02.19
6942
morneblade

This has been going on since 10/07... started a ticket... got a lame response, and then they wanted a pat on the back.... but I'm still not able to play..... any advise would be appriceated....

Can you explain in a little more detail so that I can see if I can help?

harleQuinnModerator
29 окт. 2021, 01:1829.10.21
24.02.19
6942
Mugu

Hi. 

Finally, account recovered.

If it hadn't been for you, @harleQuinn, @Harbby, during the last 8 days, I would have thought that there was no one on the other side ...

Thank you very much for your time.

Bye.


That's great to hear! I'm glad I was able to help. :D

29 окт. 2021, 14:0429.10.21
16.10.21
6

Finally got my account back today, thanks for your help guys, i really appreciate it.

Hope more of you get yours back also

30 окт. 2021, 01:0930.10.21
16.10.21
3

Finally got my account back too! The longest 13 days of my life, but glad to finally get it back. And in one piece, might I add. I've heard some horror stories of the hackers pulling all the shards and using the gems to pull more shards, and then fooding the legendaries that people have gotten, and i'm glad that my account was all in one piece.

30 окт. 2021, 20:3630.10.21
27.09.20
2

16 days without account, unlike all the others who are "happy" getting their accounts back I feel like this is the biggest scam of them all. Imagine what could you do in 16 days ingame. No compensation, missed events and so on, all caused by your side... PS. Im not happy to get my account back.  

harleQuinnModerator
31 окт. 2021, 00:4731.10.21
24.02.19
6942
Harri Heide

16 days without account, unlike all the others who are "happy" getting their accounts back I feel like this is the biggest scam of them all. Imagine what could you do in 16 days ingame. No compensation, missed events and so on, all caused by your side... PS. Im not happy to get my account back.  

I'm sorry you went for so long without your account. Have you gotten your issue fixed and gotten your account returned to you?

31 окт. 2021, 09:0831.10.21
27.09.20
2
harleQuinn

I'm sorry you went for so long without your account. Have you gotten your issue fixed and gotten your account returned to you?

Shoutout to Tymur, who did more in one day compared to the rest of the support I had to deal with. Yes, I got my account back but it doesnt feel the same.

1 нояб. 2021, 11:5301.11.21
09.09.21
1

Plarium Play was working one day, and not the next (10/21/2021). I can still use my mobile (iOS)  platform, just not the PC, which is a bummer.  10 days and counting...

Three support requests, and finally an answer today. Sadly, Support did not actually read my message or look at the Cloudflare screenshot (Error 1010 access denied, banned based on browser signature) or my log (pp_log.txt). They just sent me their 'Common loading issues' support email.   

I tried rebooting PC, rebooting WiFi, logging in with/without a VPN, uninstalling and reinstalling Plarium Play, clearing the cache, updating Visual C++ libraries, updating DirectX. All proved futile.