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Account no longer associated to my email address, unable to log in

Account no longer associated to my email address, unable to log in

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18 фев. 2020, 20:4618.02.20
18.02.20
1

Account no longer associated to my email address, unable to log in

Today when I tried to play Raid  on my PC, I noticed I was not logged in. When I tried to log back in, it said my email was no longer associated with a plarium account and I had to create a new one.  

I am still logged into the game on my android phone, but when I go into the Profile, I see that the email address my account is linked with is not my email!   It looks like someone may have hacked my account and linked it to some sony.net  account.   


Can my account be linked back to my real email address  (bmzhen1@gmail.com )   so that I can play it from the PC again.  Im afraid if I log out on my Android, my account would be lost forever! 

My Player ID is:  um4719025 | 4650389




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19 фев. 2020, 05:2519.02.20
15.02.19
2726

Hi

Pls raise ticket to our support under account section or use this email: raid.support@plarium.com
19 фев. 2020, 21:2719.02.20
18.02.20
1

Sezzy said:


Hi

Pls raise ticket to our support under account section or use this email: raid.support@plarium.com

I created a ticket [1619088]  yesterday, so far only received automated responses with suggestions that have nothing to do with my issue.  


Hopefully I will hear from a real person soon and have the issue resolved without any account rollback.  I have made a lot of progress I don't want to lose in the last few days. 

8 март 2020, 15:0308.03.20
08.03.20
1
Hello ! i am having the same issue as you. I was wondering if the company was able to help you recover your account. I am not getting very much help from Plarium support, just the same email link that does me no good. Just looking for a little hope in getting all my progress back. Thanks!
25 авг. 2022, 00:1625.08.22
22.08.15
2

I have submitted many tickets and have gotten no help as well

harleQuinnModerator
29 авг. 2022, 07:3529.08.22
24.02.19
7185
fet

I have submitted many tickets and have gotten no help as well

Please DM me your ticket numbers and a description of your issue and I can help you look into it.