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Lost all progress when transferring to new device

Lost all progress when transferring to new device

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30 июль 2019, 21:2430.07.19
04.07.19
3

Lost all progress when transferring to new device

I recently purchased a new phone. I installed RAID on the new device and attempted to login (using my plarium account and facebook login).

Now, on both my old and new device, I have a new ID, new character and have lost all of my progress. The account details in my profile are correct.

I have issued a support ticket, any ideas what else can be done to recover my old character etc...??
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1 авг. 2019, 04:0301.08.19
24.07.19
78

Ashenti, 


Just wait on support. I'm surprised your Plarium and/or Facebook didn't work. I'm sorry it's not working. 
6 авг. 2019, 19:1106.08.19
06.08.19
1

Ashenti said:


I recently purchased a new phone. I installed RAID on the new device and attempted to login (using my plarium account and facebook login).

Now, on both my old and new device, I have a new ID, new character and have lost all of my progress. The account details in my profile are correct.

I have issued a support ticket, any ideas what else can be done to recover my old character etc...??

Hi! 

I'm having the same problem. I bought a new phone and i haven't linked my account to ID Plarium or Facebook

It will be great if someone could help us here, since i have spent several money in this game.

I also issued a support ticket as well, and sent a mail to the support center..how long do they usually take to anser?


Thank you!

6 авг. 2019, 20:4406.08.19
06.08.19
2

I had to reset all my data and clear the cashe on my phone and reinstall the game. When I put in my email and password, it said it was invalid. So I signed in with my google account which is the Email that I used for the game and it started me over. I even tried the password reset. When I did that it started me over again. I made an inquiry with support with my original um id. Lucky I wrote it down. Hope I don't get booted from my clan while waiting for this to get fixed. I will just be happy to have my account back after spending months of playing.


6 авг. 2019, 20:4706.08.19
06.08.19
2
I also noticed that it said that I just registered today which may also be the problem.
24 июль 2020, 16:3224.07.20
24.07.20
1
I lost all my characters when I logged out how do I get them back
6 авг. 2020, 13:5206.08.20
05.08.20
2
I started on The PC using my facebook account, just tried to log in on phone, connected to the same facebook account (havnt yet made a plarium account) needless to say the phone is still having me select my first hero and go through innitial rundown
16 авг. 2021, 04:5516.08.21
03.01.20
1

I'm having the same problem. When I logged into Plarium account I receveid de message "Welcome back!" But I lost all my progress. 

1 янв. 2022, 03:0001.01.22
17.12.20
1

My hard drive crashed on my computer and I had to install a new one.  The data on the old drive was not retrievable.  When I logged into my account Soldiers Inc started me over from the beginning. How can I retrieve my progress.  I was level 111.


harleQuinnModerator
2 янв. 2022, 00:3002.01.22
24.02.19
7109
Cletus

My hard drive crashed on my computer and I had to install a new one.  The data on the old drive was not retrievable.  When I logged into my account Soldiers Inc started me over from the beginning. How can I retrieve my progress.  I was level 111.


What game are you playing?

19 май 2023, 09:5919.05.23
23.03.15
4

mine shows completely starting over on this PC ... if I log in on my work PC it all works fine.   Not sure how to get to my other account and play as usual.  This one insists on logging in with my account from when I played pirates a couple years ago.   suggestions ??

dthorne04Moderator
22 май 2023, 16:4222.05.23
30.12.20
5223
Master-M

mine shows completely starting over on this PC ... if I log in on my work PC it all works fine.   Not sure how to get to my other account and play as usual.  This one insists on logging in with my account from when I played pirates a couple years ago.   suggestions ??

For the account you're trying to log in with, do you know your login details? That should let you jump on the account you're trying to play on.