Per today’s communication recommending accounts to be linked to plarium - I went into settings and entered my email account to setup the connection.
FortMillion said:
Per today’s communication recommending accounts to be linked to plarium - I went into settings and entered my email account to setup the connection.
My account after connecting to Plarium was reset entirely. My previous gameplay is lost. Not sure where to go from here. Any way to recover the data?
Hi
Please contact with our support in game. They will help you to investigate.
Thank you.
I am also having the same issues. I just bought 2 packs then played for abit before trying the login with Facebook. The game restarted and I lost everything. It's a new account now. In game support does not even reply.
I can enter the game. It's a new account not my old account.
And your in game support is a joke. I'm sure many have said the same thing. Zero respond.
Hive said:
I can enter the game. It's a new account not my old account.
And your in game support is a joke. I'm sure many have said the same thing. Zero respond.
So I've written to the email you have provided and let's see if that helps.
For me the same story but from 13 may.
Support dont respond if you write 1 ticket.
My problem started at 13 may:
Disconnect many times and lost a lot energie points
After that i cant login the game no internet.....but my internet is great!!
Then i use VPN and i can login the game (smile but not for long) i deleted the game and download it again.
But after install i need to download the Patch 1.7 and we get again the same old story it upload till 87% not more.
So i cant play
Support is bad for 3 days now.
I dont know if i'm the only one with this kind of problem and no help from support.
I am also experiencing the same fate.
People try out RNG games before they are willing to sign up for anything.
this sort of thing shouldn't happen!
Probably the same problem I have with linking to Facebook.
Anyone get a response from support yet?
2019-10-15
so basically - support is not working at all ?
or to many tickets :)
Worthless. No one ever replies to tickets from Plarium anymore. Me and at least eight clan members were complaining about this just a few days ago. They need more employees, or the employees need to start doing their job, either/orHi
If you cant enter the game contact with our support via this email:raid.support@plarium.com.
Hi
What is your in game id? And your ticket number ? Pls pm and this forum post too.
Sezzy said:
Hi
What is your in game id? And your ticket number ? Pls pm and this forum post too.
Hi, I try to connect my account to id Plarium but my game restarts at the beginning when I try. I lost access to my previous gameplay and it is not connected to id Plarium yet.
I am now logged in with my new account. I have tried logging out and reinstalling my game but that also resets the game.
I have sent a ticket to support but I Have not yet received a reply. The ticket number is 1649728 and my in game nickname is ngi01. Please help
Same story here. Can't login to my account. Says my mail address its not recognized. Played 1year+, spent many €€ and can't use it. Support in game doesn't work.
Sent mail to support but no response, request number:1650119.
My Nick in game: Wizz. Level 60 account.
Satanic Elves said:
I downloaded Plarium on my pc, used the same email address as my mobile account, and it started me over,from the beginning. I've spent over $300.00 on this game, I really need to get my old account back please. I tried to open support from my phone, but it just hangs without connecting. Now my mobile device says this login is associated with another account. No kidding! Please help! Thank you
Hi
Pls contact with our support use this email: raid.support@plarium.com
Thank youStill isn't fixed for me. No response from support.
Guess I can forget about my 1yr+ old account and and just ask Google pay to refund all the money I've spent..
Same problem here, level 60 account, lots of money spent, connected to plarium ID after recent update and game reset back to level 1 tutorial and when I try to reconnect via Facebook it says connected to existing account (mine!) but allows no access through the app to my account. In game ID- maelich, ticket number 1685203. Sounds like there is no support response but hopefully this can be resolved or this game will be losing a loyal paying player. Hate to lose all of my hard grinding and investment but maybe it's a sign for me to move on.
