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Scholar terminated 30min before.

Scholar terminated 30min before.

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5 сент. 2016, 02:5205.09.16
31.05.16
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Scholar terminated 30min before.

Hi,


I bought a "Scholar" to get my "Discoveries" working for 7 days on more than one "Discovery" at the same time.

Today I saw that my Scholar was terminating in 30min, when I saw it I immediately  Boost one of my active Discoveries and I tried to put another one Discovery to be Discovering before the Scholar got finished. For my surprise I got a message talking to me to buy another Scholar, I think that I was with 30 min to use the Scholar and I was unable to do it with my Scholar active.

I take some screenshots to show you and I want to know what was occurred with the Scholar that I bought and how can we solve it issue to not occur again?


Thanks,

Rodrigo.

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Alyona KolomiitsevaCommunity Manager
5 сент. 2016, 10:1505.09.16
17.09.15
8278

Hi! 

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.


Please follow this link and submit a ticket: plrm.me/Support_Plarium.

7 сент. 2016, 12:0207.09.16
7 сент. 2016, 12:10(отредактировано)
27.03.14
1660

Rodrigo said:


Hi,


I bought a "Scholar" to get my "Discoveries" working for 7 days on more than one "Discovery" at the same time.

Today I saw that my Scholar was terminating in 30min, when I saw it I immediately  Boost one of my active Discoveries and I tried to put another one Discovery to be Discovering before the Scholar got finished. For my surprise I got a message talking to me to buy another Scholar, I think that I was with 30 min to use the Scholar and I was unable to do it with my Scholar active.

I take some screenshots to show you and I want to know what was occurred with the Scholar that I bought and how can we solve it issue to not occur again?


Thanks,

Rodrigo.

Even though its says you have it for 7 days, you only have it for ONE use, it's in the wording but tricky

i don't recommend using it till you are up higher in discoveries and i do believe they need to re'word it better 

""and im not saying i agree with this just letting you know"""