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game restarted?!?

game restarted?!?

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8 авг. 2016, 04:4108.08.16
05.11.14
19383

game restarted?!?

I log on tonight, well morning(12:40am est) and my game has restarted. Everything gone including my gems. Clean slate and level 1 again. I"m not going to spend all my time an energy again rebuilding things. Is this a glitch or something?
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8 авг. 2016, 10:2908.08.16
21.09.15
905

Not a glitch, instead of login you used the signup button. This happens most of the time when people use gmail or facebook to sign up (earlier) and later end up signing up once again.


Check with your fb & gmail login button

11 авг. 2016, 14:2511.08.16
06.11.14
579
Also is this for FB or plarium? If this is for FB check to make sure you're on the correct server as well. People have switched to the other server in the past not realizing and had the same thing happen
2 сент. 2016, 19:2902.09.16
2 сент. 2016, 20:25(отредактировано)
1

Hello,

Sorry if I bother you but I can't find my account.

Just a few hours ago I had an account LVL 54 with many things.

Now I have a new entry account.

Why?

I use for registration an yahoo address.

I don't logout even for a minute since I started to play the game (more then 1 month ago).

I spent too much money, time and effort to reach this level ...


I need an answer.

Best regards!


3 сент. 2016, 17:1203.09.16
21.09.15
905

Possibility is same as mentioned above, maybe you have signed up using third party account and now you are using your actual to login which ends up creating another for you.


Additionally make sure it was on which platform, Kabam, Plarium or Facebook (facebook have two servers)


Collect as much info you can and if you find out something useful, try logging in again with that if none please contact support.


I am giving link for main page so that you can select respective platform to get help 

http://support.plarium.com/enpirates/Tickets/Submit
7 сент. 2016, 13:0407.09.16
7 сент. 2016, 13:22(отредактировано)
27.03.14
1660

raducu.daniel87 said:


Hello,

Sorry if I bother you but I can't find my account.

Just a few hours ago I had an account LVL 54 with many things.

Now I have a new entry account.

Why?

I use for registration an yahoo address.

I don't logout even for a minute since I started to play the game (more then 1 month ago).

I spent too much money, time and effort to reach this level ...


I need an answer.

Best regards!


As fazi and Icy had mentioned above


If you play in a facebook servers, they might have changed the servers on you

please check your top  accross where your haven name is, shows you the server, click it and see if you can go to the other server....



now if this is a plarium issues as plarium has their own servers off from facebook 

make sure you are logging in with the correct email 

as shown below you can sign up using Facebook - Gmail and or a private email