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Unable to log-in

Unable to log-in

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18 фев. 2021, 19:1918.02.21
12.10.16
2

Unable to log-in

Anyone else unable to log in to the app?

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20
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CrowbarModerator
18 фев. 2021, 23:2618.02.21
07.03.16
2134

Trust me, we would've seen more than just your message if there was a problem with logging in.

You should probably raise a ticket here and have the Support help you.

22 фев. 2021, 16:4222.02.21
20.02.17
3

The latest app download is forcing me to either leave the game setting to run at start-up (I REFUSE this option)  OR remove my account and add it before I can sign in to the game.  I have uninstalled/reinstalled to attempt this with my RavenHeart account as the only one loaded.  If I put in more accounts as long as I remove one - I still have to add one to be able to access any of them.  Once I have added one account I can access them all.  

The option to run the app at start up appears to be the key here.  We should NOT be forced to do that to enable us to run the app to Log In.  

AlinaCommunity Manager
23 фев. 2021, 13:4923.02.21
21.05.19
3512
RavenHeart

The latest app download is forcing me to either leave the game setting to run at start-up (I REFUSE this option)  OR remove my account and add it before I can sign in to the game.  I have uninstalled/reinstalled to attempt this with my RavenHeart account as the only one loaded.  If I put in more accounts as long as I remove one - I still have to add one to be able to access any of them.  Once I have added one account I can access them all.  

The option to run the app at start up appears to be the key here.  We should NOT be forced to do that to enable us to run the app to Log In.  

Hello, Captain! Sorry to see you're struggling with the app. Could you please specify what you mean by "remove my account and add it before I can sign in to the game"? I'm at loss now since I don't quite understand the issue here. Thanks for any clarification you can provide! 

23 фев. 2021, 17:4723.02.21
20.02.17
3


i

The Log In goes to here - I cannot click RavenHeart to access the game.  I can only add it and it will allow me to sign into the game.  If there are 10 accounts in the list - one must be removed to be able to add an account to Log in.   I have cleared cache - uninstalled and installed with the same results.   

23 фев. 2021, 22:2023.02.21
02.03.17
5

I can confirm the same problem. Yet once I have added 1 account, I can then log into other accounts in the list without an issue.

CrowbarModerator
24 фев. 2021, 12:1024.02.21
24 фев. 2021, 12:10(отредактировано)
07.03.16
2134

Thank you for reporting the problem.

Please, uninstall the app, download and install the current version, and try again. This particular issue should be fixed now.

28 фев. 2021, 22:0128.02.21
16.01.16
6

Same prob

CrowbarModerator
28 фев. 2021, 22:0628.02.21
07.03.16
2134
Smythe

Same prob

Did you do what I suggested in the previous post?

28 фев. 2021, 22:0728.02.21
16.01.16
6

I cant even launch the game no matter what I try


28 фев. 2021, 22:1928.02.21
16.01.16
6

I have un-installed Plarium Play, re-installed it. And everything I could think of and still un-able to launch the game. All of my info is correct. And when I log in then go to my library to click on launch anll it says is pending, running. No screen comes up. I deleted my account and added it also and still the same thing. Frustrating

CrowbarModerator
1 март 2021, 09:4301.03.21
07.03.16
2134

Please, see here. If you did it exactly like that and it's still not working, the page also has "My game won't load. How do I fix it?". Please, follow these instructions.

1 март 2021, 22:2801.03.21
16.01.16
6

I had to go thru my files and delete all the ones left behind from the un-install. For some reason some were still there. Then I re-installed Plarium Play and it worked. Thank you for your help Crowbar...Fair Winds... Smythe

26 март 2021, 03:3426.03.21
11.12.20
4

Is anyone else getting a failure to launch, due to a flash_wrapper.exe error?  I've done the uninstall/reinstall, cleared the game cache, verified .Net but still get the error.  My Dell pc did have a Windows 10 update on March 9, 2021.  Support ticket sent in; no response yet.

AlinaCommunity Manager
26 март 2021, 15:5126.03.21
21.05.19
3512
MD Conley

Is anyone else getting a failure to launch, due to a flash_wrapper.exe error?  I've done the uninstall/reinstall, cleared the game cache, verified .Net but still get the error.  My Dell pc did have a Windows 10 update on March 9, 2021.  Support ticket sent in; no response yet.

Hello, Captain! Sorry to hear you're still struggling with the app. When did you contact our Support team and what's your ticket ID?

28 март 2021, 07:4228.03.21
28 март 2021, 07:45(отредактировано)
11.12.20
4
Alina

Hello, Captain! Sorry to hear you're still struggling with the app. When did you contact our Support team and what's your ticket ID?

Submitted report #2852770 on March 24, 2021.  

Sent Plarium Play FAQ this update on March 25, 2021: I have uninstalled/reinstalled Plarium Play, cleared the game cache, verified the .Net framework.  Still getting the same Launch failure.  FYI: My Dell pc did have a Windows10 update on March 9, 2021.  
I am attaching the latest pp_log.txt file; hope it helps you to help me. 

AlinaCommunity Manager
29 март 2021, 10:3029.03.21
21.05.19
3512
MD Conley

Submitted report #2852770 on March 24, 2021.  

Sent Plarium Play FAQ this update on March 25, 2021: I have uninstalled/reinstalled Plarium Play, cleared the game cache, verified the .Net framework.  Still getting the same Launch failure.  FYI: My Dell pc did have a Windows10 update on March 9, 2021.  
I am attaching the latest pp_log.txt file; hope it helps you to help me. 

Thanks for the ticket ID. I'll discuss it with our Support team. Cheers!

28 апр. 2021, 17:2528.04.21
11.12.20
4
Alina

Thanks for the ticket ID. I'll discuss it with our Support team. Cheers!

It's been 14 days since the last suggestions were emailed to me by the Support Team.  I really miss playing this game and would like a solution sometime soon!  How do I check on my Support Ticket 2852770 ???

CrowbarModerator
28 апр. 2021, 18:0228.04.21
07.03.16
2134

Apologies. I thought this was resolved. I'll ask to see about updates and let you know, hopefully tomorrow.

CrowbarModerator
30 апр. 2021, 16:3430.04.21
07.03.16
2134

Apologies, no response yet on my side. It is possible that the Support contacts you directly. If not, I'll try to ping them next week, but not before Wed (Ukraine has a holiday on Mon/Tue and my contacts won't be available).

CrowbarModerator
6 май 2021, 13:1906.05.21
07.03.16
2134

They have replied to you on Fri. It's back to you and the Support to try to sort it out.

Please, check your email Inbox and - if their reply is not there - your Spam folder.