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Can not select country  when purchasing a Rubie package in the app

Can not select country when purchasing a Rubie package in the app

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22 нояб. 2020, 02:5322.11.20
20.02.17
6

Can not select country when purchasing a Rubie package in the app

When using the Plarium app and I attempt to purcahse a pacakage there is not a place to select a country but on the web browser there is.  I live in one country but my account is in another and this was fine until the last Plarium app update. Can you please fix the issue with the app?

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CrowbarModerator
22 нояб. 2020, 22:4622.11.20
07.03.16
2334

Please, report this here.

7 дек. 2020, 07:2007.12.20
20.02.17
6

On the the Plarium app I can not select the country of my credit card which is different than the country I live in Please fix this as soon as possible.  Web page works fine.

7 дек. 2020, 07:2907.12.20
20.02.17
6

Can't get the ticket to generate

CrowbarModerator
7 дек. 2020, 11:2407.12.20
07.03.16
2334
OK1959

Can't get the ticket to generate

Why not? Are you getting an error? If so, what does the error say? Please, include a screenshot of the error if possible.

If you're not getting an error, what's is stopping you from raising a ticket?

24 дек. 2020, 12:0624.12.20
20.02.17
6

I got it to generate three weeks ago still nothing from Plarium  I followed up 4 times

CrowbarModerator
24 дек. 2020, 15:4424.12.20
07.03.16
2334

Check for replies in your spam folder. They often tend to end up there. 😟

If you cannot find a reply, please send me your ticket number (here or in portal's chat).

31 дек. 2020, 21:4631.12.20
20.02.17
6

Here is the last thing I got from them on the 10th of Dec. Nothing since then I have sent 4 request for updates.

Sorry for not getting back to you sooner but rarley check the forum guess i need to. 


Hello,

Your request [2523241] has been received and is being reviewed by our support team. We'll contact you as soon as we have an answer for you. 

CrowbarModerator
31 дек. 2020, 22:4331.12.20
07.03.16
2334

I'll try to ping them from my side, but don't expect anything before at least Monday.

2 янв. 2021, 11:1102.01.21
20.02.17
6

Thanks

CrowbarModerator
4 янв. 2021, 13:3004.01.21
07.03.16
2334

I just heard back from the Support. They have replied to you.

Please, check your Spam folder if the reply is not in your Inbox.