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John

Jun 30, 2018, 21:3106/30/18

04/06/18

574

e-mails

Hi. It has not been possible to send a rating for your support team as attempts to do so time out. Up til now it has been possible to reply to the e-mails but on doins so to-day I received a message to say

" Message not delivered

Your message couldn't be delivered to plariumsupport_63665050391043-D07D56CC@support-kr.plarium.com because the remote server is misconfigured. See the technical details below for more information.

The technical details provided are

"Final-Recipient: rfc822; plariumsupport_63665050391043-D07D56CC@support-kr.plarium.com

Action: failed

Status: 5.7.1

Remote-MTA: dns; mxb.mailgun.org. (52.11.27.127, the server for the domain support-kr.plarium.com.)

Diagnostic-Code: smtp; 550 5.7.1 Relaying denied

Last-Attempt-Date: Sat, 30 Jun 2018 01:47:50 -0700 (PDT)

Comments

Erna FieryAdmin

Jul 2, 2018, 10:0507/02/18

01/25/17

491

Hello, JOHNCHARLESYOUDELL!

Could you, please, describe your issue in detail?

We want to help you but we need more information about your situation.

Waiting for your answer and thanks in advance!

John

Jul 12, 2018, 19:3307/12/18

Jul 12, 2018, 19:34(edited)

04/06/18

574

My issue in detail is exactly as described. Your servers can't cope with responses to your requests for feed back on your support team's work.

Please get some help with your servers. There are plenty of competent people for this.

have a splendid day.

PS. You might also get some help with your programming. Introducing updates is a bit of a waste of time when they result in lengthy downtime.

The topic is locked. You cannot post comments.

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